We had a great breakfast and the room was very comfortable. If we are every in the area, we will stay at you place.
5.0分
情侣出游
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We went on a quick trip to see our daughter sing at ENMU. The Hotel was clean, and safe. We loved the breakfast everything was fresh and tasty! The Staff was friendly and helpful, we will return❤️
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酒店回复: Thank you for choosing Holiday Inn Express Portales! We’re so glad you enjoyed your stay, the breakfast, and our friendly staff. We hope your daughter’s performance at ENMU was wonderful, and we look forward to welcoming you back soon!
3.0分
其他
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The room smelled musty, the keys didnt work to the room. Had to go down several time to fet a new key each time. The hotel needs to replace the card readers on every room. I shouldnt have to go down to the front desk 2 times in 1 noght because my room key card stopped working.
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酒店回复: We’re very sorry for the inconvenience you experienced. Your feedback has been shared with our team to address these issues, and we hope to provide you with a smoother stay in the future.
5.0分
其他
Great customer service from staff — both front desk and housekeeping! Room was clean and quiet.
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酒店回复: Thank you for your kind words! We’re glad you enjoyed our friendly staff and a clean, quiet room. We look forward to welcoming you back to Holiday Inn Express Portales!
4.0分
其他
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I like staying here. This was my third time staying at this hotel. I would tell others to stay here as well. The breakfast was good and the rooms were comfortable and clean.
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酒店回复: Thank you for your continued loyalty and for taking the time to share your feedback! We're so glad to hear that you've enjoyed your stays with us and that you found the rooms clean and comfortable, and the breakfast enjoyable. It means a lot to us that you would recommend our hotel to others. We truly appreciate your 8/10 rating and look forward to welcoming you back for your fourth visit!
5.0分
商务出差
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Had to make a last minute trip to Dora, I always book here no matter if its for one night or multiple nights. It"s always clean and well maintained and of course the kids love to pool.
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酒店回复: Thank you for taking the time to review your stay with us! We are happy to hear that you enjoyed your stay and your kiddos enjoy the pool! We look forward to seeing you again soon.
3.0分
家庭亲子
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Reservation was for 4 people and they only gave us two towels for a suite we had to continue to ask for more towels are whole 4 day visit. Halfway threw our stay we lost hot water pressure other than that visit was great!
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed your visit overall, but we're truly sorry for the inconvenience you experienced regarding the towel service and hot water pressure during your stay. That’s certainly not the level of comfort and service we aim to provide.Your comments have been shared with our housekeeping and maintenance teams to ensure these issues are addressed and prevented in the future. We truly appreciate your patience and understanding, and we hope to have the opportunity to provide you with a smoother, more comfortable stay next time.
接待员不专业，因为他很不情愿地接待了我们。
符合酒店的档次
好的
We had a great breakfast and the room was very comfortable. If we are every in the area, we will stay at you place.
We went on a quick trip to see our daughter sing at ENMU. The Hotel was clean, and safe. We loved the breakfast everything was fresh and tasty! The Staff was friendly and helpful, we will return❤️
The room smelled musty, the keys didnt work to the room. Had to go down several time to fet a new key each time. The hotel needs to replace the card readers on every room. I shouldnt have to go down to the front desk 2 times in 1 noght because my room key card stopped working.
Great customer service from staff — both front desk and housekeeping! Room was clean and quiet.
I like staying here. This was my third time staying at this hotel. I would tell others to stay here as well. The breakfast was good and the rooms were comfortable and clean.
Had to make a last minute trip to Dora, I always book here no matter if its for one night or multiple nights. It"s always clean and well maintained and of course the kids love to pool.
Reservation was for 4 people and they only gave us two towels for a suite we had to continue to ask for more towels are whole 4 day visit. Halfway threw our stay we lost hot water pressure other than that visit was great!