Room wasn't ready when we arrived. Toilet didn't work.
Coffee packets hadn't been used in a while and had dust on them . Facility is old and needs updating, but we survived and we slept well.
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酒店回复: Hello Leonard,Thank you for sharing your feedback. We appreciate your patience regarding the room readiness and any inconveniences you experienced during your stay. Your comments about the facilities will be taken into consideration, as we continually strive for improvements. We’re glad to hear you enjoyed a restful sleep. Thank you for choosing us, and we hope your next visit will be more enjoyable.
4.0分
其他
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It was very quiet, friendly staff and location was good.
Our room didn’t have toiletries, coffee cups, someone’s hair was still in the shower and the a/c was making a noise so my husband pulled the filters out and they were Disgusting!!!! I cleaned them and we had better air flow and it was cooler. We stayed 2 nights and the maid never brought us clean towels or emptied our trash!!
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酒店回复: Hello Melanie,Thank you for sharing your experience. We're glad to hear that you appreciated our quiet atmosphere, friendly staff, and convenient location. Your feedback regarding the room condition and cleaning service is important to us; it helps us understand areas where we can improve. We encourage guests to contact management directly for further discussion. We hope your future travels are more enjoyable.
1.0分
商务出差
No one was up front to check us in so we left still haven’t received our money back
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酒店回复: Hello Amber,Thank you for sharing your experience. We aim to provide a seamless check-in process, and I regret to hear that your arrival did not meet those expectations. Please contact our management team directly regarding your concerns about the money, and they will assist you further. We appreciate your feedback and hope you consider staying with us again in the future.
1.0分
其他
AVOID Property
Site is POOR condition. Management non responsive. Worst experience ever--
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酒店回复: Hello Gary, Thank you for sharing your feedback. We value all guest comments, as they help us improve. While we strive to address concerns swiftly, we understand that you felt that this was not accomplished during your stay. Your insights will be noted for management’s review and consideration going forward. We hope you will give us another opportunity to provide a better experience in the future.
3.0分
其他
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I gave this hotel a 3. We chose this hotel because of the location. It suited us well. We were welcomed by a wall of cigarette smoke in the hallways of this non-smoking establishment.
The pros - Dealing with the staff was a great experience - no snags and very friendly.
The cons - the room was dirty. Things were not cleaned in what seemed like a long time.
The list:
- ceiling had dustbunnies hanging from the stucco
- old dirt under chairs including other garbage
- light switches had grime on them
- headboards had other peoples' head grease on them
- phone book was from 2012
- no refills on the in-room coffee packets
- squeeze shampoo and conditioner was empty
- the complimentary pad of paper was clearly water damaged
- inside of drawers was sticky
- after one night the room was attended (not made) fresh towels, and garbage cans emptied, but beds were not made, just covers thrown over top.
- bobby pins holding the hole-filled blinds closed
I could go on.
I realize the Quality Inn brand is a lower star hotel. I expect that. But the other Quality Inns I've stayed at in both the U.S. and Canada had a standard of cleanliness that this hotel simply doesn't.
It was so gross that we left a day ahead of time.
I will not recommend this hotel.
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酒店回复: Hello Tim,Thank you for sharing your experience. We're glad to hear that our staff made a positive impression, but we regret to learn about the cleanliness issues you encountered during your stay. Your feedback is important, and we will pass it along to the management team for their consideration. We strive to provide a better experience for all our guests, and we appreciate you bringing these matters to our attention. Thank you again for your comments, as they help us improve.
2.0分
其他
The rooms need updated. Also had to run the water 3-5 minutes to get hot water to take a shower. Also once you get hot water you can’t adjust the temperature
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酒店回复: Hello Richard,Thank you for your feedback regarding the room conditions and the water temperature issues. We appreciate you bringing these concerns to our attention, as guest insights are vital for our continuous improvement efforts. Your comments will be shared with the maintenance and management teams for their review. We aim to provide a comfortable experience for all guests and thank you for your understanding.
4.0分
其他
very affordable but it appeared that this may have been migrant housing which wasn't kept up as nicely as other places.
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酒店回复: Hello JERRY, Thank you for sharing your thoughts on your recent stay. We appreciate your feedback regarding the condition of the accommodations. Our aim is to provide a welcoming and comfortable environment for all guests. Your insights will be noted as we continuously strive to enhance the experience for future visitors. We hope you'll consider staying with us again in the future as we work on improvements.
2.0分
家庭亲子
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This property is trying hard to provide a place to stay that is affordable. They interior is slowly being renovated. However it is obvious that they are cutting corners like painting over rust without repair, not cleaning behind and under things, and not changing out everything after guests or putting stained items back into use. The air-conditioning was musty and the room was damp even with it running. My mold allergies will be acting up all day. As for food, standard carbs of waffles, toast bagels, and sweetened cereal. Protein was eggs and sausage patties. Yoplait yogurt and red delicious apples were the rest of breakfast options. I have been in much better quality inns and am disappointed with this particular site.
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酒店回复: Hello Heather, Thank you for sharing your feedback about your recent stay. We appreciate your insights regarding the renovation efforts and the breakfast options. Your comments about cleanliness and air quality are valuable as we strive for continual improvement. We hope you found some aspects of your stay enjoyable, and we encourage you to share your concerns directly with our management team for further consideration. Your experiences help us enhance our services for future guests.
2.0分
其他
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Very dated, not very clean. The breakfast was ok but did not have all that was advertised. Staff was friendly and helpful. The rooms are a little cheaper than most so in all, it was a place to sleep and shower so I would give it a 3.
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酒店回复: Hello Stacey,Thank you for your feedback about your recent stay. We're glad to hear you found our staff friendly and helpful, as we prioritize exceptional service. We appreciate your comments regarding the breakfast offerings and cleanliness, as this will help us focus on areas for improvement. Your insights are valuable, and we hope to provide an even better experience for guests in the future. Thank you for sharing your thoughts with us.
4.0分
商务出差
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Windows were completely opaque, covered in lime scale and the screen was broken. Outlet under the desk was inoperable and anything plugged in fell out of the socket. Cable outlet box in the wall was missing. Shower dripped incessantly. Bathroom light above sink was too dim to see adequately. Toilet seat was very loose. Toilet roll dispenser was only a few inches from the floor. Breakfast was posted until 9:30 am on Sunday but ended at 9:00 am.
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酒店回复: Hello Timothy, Thank you for sharing your feedback regarding your recent stay. We take all comments seriously and will share your concerns with the appropriate team to ensure improvements in our facilities and services. We strive to provide a comfortable experience for all our guests, and we appreciate you bringing these issues to our attention. Your insights are valuable as we work towards enhancing our guest experience in the future.
Room wasn't ready when we arrived. Toilet didn't work.
Coffee packets hadn't been used in a while and had dust on them . Facility is old and needs updating, but we survived and we slept well.
It was very quiet, friendly staff and location was good.
Our room didn’t have toiletries, coffee cups, someone’s hair was still in the shower and the a/c was making a noise so my husband pulled the filters out and they were Disgusting!!!! I cleaned them and we had better air flow and it was cooler. We stayed 2 nights and the maid never brought us clean towels or emptied our trash!!
No one was up front to check us in so we left still haven’t received our money back
AVOID Property
Site is POOR condition. Management non responsive. Worst experience ever--
I gave this hotel a 3. We chose this hotel because of the location. It suited us well. We were welcomed by a wall of cigarette smoke in the hallways of this non-smoking establishment.
The pros - Dealing with the staff was a great experience - no snags and very friendly.
The cons - the room was dirty. Things were not cleaned in what seemed like a long time.
The list:
- ceiling had dustbunnies hanging from the stucco
- old dirt under chairs including other garbage
- light switches had grime on them
- headboards had other peoples' head grease on them
- phone book was from 2012
- no refills on the in-room coffee packets
- squeeze shampoo and conditioner was empty
- the complimentary pad of paper was clearly water damaged
- inside of drawers was sticky
- after one night the room was attended (not made) fresh towels, and garbage cans emptied, but beds were not made, just covers thrown over top.
- bobby pins holding the hole-filled blinds closed
I could go on.
I realize the Quality Inn brand is a lower star hotel. I expect that. But the other Quality Inns I've stayed at in both the U.S. and Canada had a standard of cleanliness that this hotel simply doesn't.
It was so gross that we left a day ahead of time.
I will not recommend this hotel.
The rooms need updated. Also had to run the water 3-5 minutes to get hot water to take a shower. Also once you get hot water you can’t adjust the temperature
very affordable but it appeared that this may have been migrant housing which wasn't kept up as nicely as other places.
This property is trying hard to provide a place to stay that is affordable. They interior is slowly being renovated. However it is obvious that they are cutting corners like painting over rust without repair, not cleaning behind and under things, and not changing out everything after guests or putting stained items back into use. The air-conditioning was musty and the room was damp even with it running. My mold allergies will be acting up all day. As for food, standard carbs of waffles, toast bagels, and sweetened cereal. Protein was eggs and sausage patties. Yoplait yogurt and red delicious apples were the rest of breakfast options. I have been in much better quality inns and am disappointed with this particular site.
Very dated, not very clean. The breakfast was ok but did not have all that was advertised. Staff was friendly and helpful. The rooms are a little cheaper than most so in all, it was a place to sleep and shower so I would give it a 3.
Windows were completely opaque, covered in lime scale and the screen was broken. Outlet under the desk was inoperable and anything plugged in fell out of the socket. Cable outlet box in the wall was missing. Shower dripped incessantly. Bathroom light above sink was too dim to see adequately. Toilet seat was very loose. Toilet roll dispenser was only a few inches from the floor. Breakfast was posted until 9:30 am on Sunday but ended at 9:00 am.