Was not as expected and that good. Swimming pool didn’t met our expectations and AC in our room was not working properly. Poor washroom maintenance
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We regret that the pool and air conditioning did not meet your expectations, and we appreciate your comments regarding washroom maintenance. Your feedback highlights important areas for our team to focus on in order to improve comfort and quality for all guests. We value your input as it helps us enhance our services and facilities moving forward.Sincerely, Hotel Manager
5.0分
情侣出游
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Friendly and helpful gentleman at the desk. A cook that knows how to fry crispy delicious bacon. Clean rooms and everything works. Quiet. Safe. Good place to stay.
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酒店回复: Dear Guest,Thank you for sharing such a wonderful review of your stay. We are delighted that you enjoyed the comfort and cleanliness of your room, the peaceful atmosphere, and the thoughtful service from our front desk and kitchen teams. It is great to hear our breakfast made a memorable start to your day. Your kind words mean a lot to our staff, and we look forward to welcoming you back for another relaxing, enjoyable visit soon.Sincerely, Hotel Manager
5.0分
情侣出游
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Typical for HI Express. No real surprises. Only downside is proximity to the freeway. It’s pretty loud if that bothers you.
Not me, I can sleep through that. It’s just white noise to me.
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酒店回复: Dear Guest,Thank you for your honest feedback. We appreciate your understanding of the typical experience at a Holiday Inn Express and your positive attitude toward the noise from the freeway. While proximity to the freeway can be a factor for some guests, it is reassuring to know it did not affect your rest. Your perspective helps others know what to expect, and we remain committed to providing a comfortable stay that suits varying guest preferences.Sincerely, Hotel Manager
2.0分
其他
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Room 104 Not sure why this room was sold as it is in poor condition due to water damage from above unit. I can see the drywall was replaced however, the repairs are not completed (tape, mud missing) Tiles coming off the wall due to the water damage, (wall and sink area) drywall dust and debris on the floor under the bathroom sink. Wallpaper in poor shape.
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酒店回复: Dear Guest,Thank you for your feedback. We regret that your experience in Room 104 did not meet your expectations. We appreciate you bringing the issues with water damage, incomplete repairs, and the condition of the bathroom to our attention. These concerns will be addressed with our maintenance team to ensure the room is properly restored and cleaned. We strive to maintain the highest standards and appreciate your input as we work to improve our property for future guests.Sincerely, Hotel Manager
5.0分
其他
Front desk super helpful. Breakfast was good lots of options but kept spotless. Room was same comfortable bed and really clean.
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酒店回复: Dear Guest,Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay and appreciated our helpful front desk team, spotless breakfast area, and clean, comfortable room. Your kind words encourage us to continue providing excellent service and hospitality. We look forward to welcoming you again soon.Sincerely,Hotel Manager
3.0分
其他
The overall condition of the hotel was not as clean and up-to-date as I had expected.
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酒店回复: Dear Guest,Thank you for your feedback. We apologize that the hotel’s condition did not meet your expectations. Your comments are important and will help us improve cleanliness and maintenance to provide a better experience for our future guests.Sincerely,Hotel Manager
4.0分
情侣出游
This was a clean, fairly quiet place and the staff was nice. The parking is a little limited.
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酒店回复: Dear Guest,Thank you for your kind feedback. We are pleased to know that you found the property clean, quiet, and the staff friendly during your stay. It is great to hear that you enjoyed a comfortable and pleasant visit. We appreciate your note regarding parking availability and will review it as we continue improving guest convenience. Your satisfaction means a lot to us, and we look forward to welcoming you back for another enjoyable stay soon.Sincerely, Hotel Manager
4.0分
家庭亲子
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I was told by family that this was the cleanest motel in Malvern, so we stayed there. Not disappointed. The Facilities were very clean, had a nice breakfast and the staff were very supportive and friendly. Room was a little noisy because of highway so close, but got used to it and had no trouble sleeping. Would definitely stay here next time we are in Malvern AR
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酒店回复: Dear Guest,Thank you for sharing your wonderful experience. We are delighted to know that your family’s recommendation led you to stay with us and that we met your expectations. It is great to hear you appreciated the clean facilities, nice breakfast, and friendly, supportive staff. We understand the slight highway noise and are glad it did not affect your rest. Your kind words mean a lot, and we look forward to welcoming you back on your next visit to Malvern.Sincerely, Hotel Manager
5.0分
商务出差
Everything was comfortable and nice. I thought the breakfast might have been a little better, but was pretty typical.
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酒店回复: Thank you for sharing your feedback with us. We’re so glad to hear that you found everything comfortable and nice during your stay — it means a lot to know you had a good experience overall. We appreciate your thoughts on breakfast as well. While our offerings are designed to be a balanced and typical selection for most guests, we’re always looking for ways to make it a little better, and your input will help guide future improvements. We hope to welcome you back soon for another comfortable visit.
4.0分
其他
The room was clean. The bathroom/shower had the smell of sewage.
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酒店回复: Dear Guest,Thank you for your feedback. We are glad to hear the room was clean and appreciate you bringing the bathroom odor to our attention. Addressing such concerns is important to us, and our maintenance team will promptly investigate and resolve this issue to ensure a more comfortable environment for future guests. Your input is valuable in helping us maintain the highest standards of cleanliness and comfort.Sincerely, Hotel Manager
Was not as expected and that good. Swimming pool didn’t met our expectations and AC in our room was not working properly. Poor washroom maintenance
Friendly and helpful gentleman at the desk. A cook that knows how to fry crispy delicious bacon. Clean rooms and everything works. Quiet. Safe. Good place to stay.
Typical for HI Express. No real surprises. Only downside is proximity to the freeway. It’s pretty loud if that bothers you.
Not me, I can sleep through that. It’s just white noise to me.
Room 104 Not sure why this room was sold as it is in poor condition due to water damage from above unit. I can see the drywall was replaced however, the repairs are not completed (tape, mud missing) Tiles coming off the wall due to the water damage, (wall and sink area) drywall dust and debris on the floor under the bathroom sink. Wallpaper in poor shape.
Front desk super helpful. Breakfast was good lots of options but kept spotless. Room was same comfortable bed and really clean.
The overall condition of the hotel was not as clean and up-to-date as I had expected.
This was a clean, fairly quiet place and the staff was nice. The parking is a little limited.
I was told by family that this was the cleanest motel in Malvern, so we stayed there. Not disappointed. The Facilities were very clean, had a nice breakfast and the staff were very supportive and friendly. Room was a little noisy because of highway so close, but got used to it and had no trouble sleeping. Would definitely stay here next time we are in Malvern AR
Everything was comfortable and nice. I thought the breakfast might have been a little better, but was pretty typical.
The room was clean. The bathroom/shower had the smell of sewage.