Some of the employers didn't no how to work the computer on the check in and out cause they were double charging customers .Dont no if they were having trouble with the system or they might need a little more training but other than that it was a nice stay
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酒店回复: We are sorry to hear about your issues at check-in but are happy you overall enjoyed your stay with us at Holiday Inn Express in Natchitoches. I have relayed your feedback to our team, and we will ensure issues with reservations through third-party services go more smoothly in the future. We hope to have you again, and we thank you for your business!
1.0分
其他
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Told me bcz i book ******* I wouldn't be getting any points. I didn't ask! Pancake machine was broken with no out of order sign. Booked 3 rooms bcz of children, rooms were on different floors. No cinnamon rolls
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酒店回复: Thank you for staying with us at Holiday Inn Express and for your review. We are sorry to hear about the issues with breakfast and the placement of your rooms. We unfortunately cannot make any guarantees on room placement as such requests are susceptible to room availability for the given day. I have shared your feedback with the team however, and we will continue to work to accommodate our guests in every way possible. We hope to see you again.
3.0分
其他
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Gross bathroom.
When we got to the room, there was a terrible moldy smell and a strong chemial smell that was worse in the bathroom. I called to see if we could switch rooms. Was told that wasnt possible but that housekeeping would come clean the bathroom again while we were out. That didn't happen. The smell got better if we closed the bathroom door so we decided to stay. I told the front desk again the next morning. The lady didn't really seem to care. I was so grossed out my the bathroom that I was in a rush to leave, so i didnt press the issue. I will not be back.
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酒店回复: Thank you for your review and for staying with us at Holiday Inn Express in Natchitoches. We are sorry to hear about the issues with your room, and I have passed your comments onto the team and management. We will take your feedback into account and work to ensure similar issues do not arise again regarding smells in the room going forward. We hope you will consider staying with us again, as we are constantly making changes to improve the guest experience. Thank you for staying with us.
3.0分
情侣出游
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We found the staff very friendly and helpful. The furnishings in the room were ok, would have preferred a chair and ottoman in place,of chaise. Overall, we found the hotel to be “aging”.
4.0分
其他
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Staff were great and welcoming. Overall clean but could be a little better. The entrance was somewhat confusing but plenty of parking, convenient location, and felt safe.
5.0分
家庭亲子
The stay was nice, the beds were comfortable. There was trash still by one of my beds. Other than that it was a peaceful stay.
5.0分
家庭亲子
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It is close to the interstate with access to gas stations and food close by. Parking lot at night was a little "interesting" but no trouble in the room and it was well cleaned and the staff was friendly and helpful.
3.0分
其他
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Issues with service
We had a 3 pm check in time, rooms were not ready, told we would receive a call when rooms ready, no call ever came, had to call 3 hrs later to check and then informed room ready
Went o shower- NO soap in provided containers, room for 3 people with 2 towels
没问题
好的
Some of the employers didn't no how to work the computer on the check in and out cause they were double charging customers .Dont no if they were having trouble with the system or they might need a little more training but other than that it was a nice stay
Told me bcz i book ******* I wouldn't be getting any points. I didn't ask! Pancake machine was broken with no out of order sign. Booked 3 rooms bcz of children, rooms were on different floors. No cinnamon rolls
Gross bathroom.
When we got to the room, there was a terrible moldy smell and a strong chemial smell that was worse in the bathroom. I called to see if we could switch rooms. Was told that wasnt possible but that housekeeping would come clean the bathroom again while we were out. That didn't happen. The smell got better if we closed the bathroom door so we decided to stay. I told the front desk again the next morning. The lady didn't really seem to care. I was so grossed out my the bathroom that I was in a rush to leave, so i didnt press the issue. I will not be back.
We found the staff very friendly and helpful. The furnishings in the room were ok, would have preferred a chair and ottoman in place,of chaise. Overall, we found the hotel to be “aging”.
Staff were great and welcoming. Overall clean but could be a little better. The entrance was somewhat confusing but plenty of parking, convenient location, and felt safe.
The stay was nice, the beds were comfortable. There was trash still by one of my beds. Other than that it was a peaceful stay.
It is close to the interstate with access to gas stations and food close by. Parking lot at night was a little "interesting" but no trouble in the room and it was well cleaned and the staff was friendly and helpful.
Issues with service
We had a 3 pm check in time, rooms were not ready, told we would receive a call when rooms ready, no call ever came, had to call 3 hrs later to check and then informed room ready
Went o shower- NO soap in provided containers, room for 3 people with 2 towels