I accidentally booked the wrong Holiday Inn and decided to just try it and our stay here was wonderful. The outside looked a little rough but everything was clean and comfortable and the breakfast food was great. Hot coffee anytime of day was a nice touch!
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express Cookeville.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
2.0分
家庭亲子
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Water bottle half full was left on bathroom vanity-bathroom floor had long black hair on it-bed covers look old and didn’t cover the beds. Lots of road construction around hotel -no fault of hotel-very difficult to get in and out. It’s sure not a Drury hotel.
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酒店回复: Thank you for choosing IHG and for taking the time to provide feedback about your experience at Holiday Inn Express Cookeville.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
4.0分
其他
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The associates at the front desk were friendly, helpful and checked us in quickly. The room was clean with housekeeping servicing the room almost daily, replenishing towels, coffee etc. Parking was never a problem, always feeling safe entering and leaving the hotel.
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express Cookeville and for your kind words in regard to our staff and facility.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We look forward the opportunity to serve you again in the future.
4.0分
其他
Construction during the day making it difficult to enter/exit. Semi truck scales right outside the window making it noisy all night.
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express Cookeville. We do apologize for the construction.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
3.0分
其他
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It wasn't bad for a 1 night stay. Chrck in was very professional & friendly! Breakfast was good! Hard to find parking when we returned from dinner. Not sure whos child was rolling around floor when we checked in (kids will be kids but was a little offsetting). My big complaint was the maids can back off the bleach! Although clean white bedding is appreciated, the smell permeated the room! And the major smell of sleeping in them made me feel ill and gave me a extreme headache! I had to go outside in morning for fresh air as I felt dizzy & was going to be physically ill. Not sure that sleeping in these was a healthy situation.
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酒店回复: Thank you for choosing IHG and for taking the time to provide feedback about your experience at Holiday Inn Express Cookeville.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
5.0分
情侣出游
It was easy to find a nearby parking place. I slept very well because our room was very quiet.
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express Cookeville.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
4.0分
情侣出游
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We stayed here twice. First 9/23 Room was nice except for extremely strong bleach smell on entering room 123. Luckily improved with time - was better after we returned from dinner. Second stay 9/28 again room 126 was nice except poor lighting in bathroom and no way to turn on fan in bathroom.
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express Cookeville. I do apologize for the inconvenience of the bleach smell and the issues in the bathroom. I will discuss with housekeeping about using bleach less heavily in the future and I will ensure that maintenance takes a look at room 126. Thank you for bringing this to my attention.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
1.0分
其他
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Power Outage
The power went out a little after 9:00pm and was not back up when I left in the morning. I could not take a shower, had to pack in the dark and walking down the stairwell was dark as the battery emergency lights were drained.
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酒店回复: Thank you for choosing IHG and for taking the time to provide feedback about your experience at Holiday Inn Express Cookeville.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
环境良好，服务热情，卫生良好
很不错的地方。但办公区的电脑坏了，导致我们无法打印需要的信息。
I accidentally booked the wrong Holiday Inn and decided to just try it and our stay here was wonderful. The outside looked a little rough but everything was clean and comfortable and the breakfast food was great. Hot coffee anytime of day was a nice touch!
Water bottle half full was left on bathroom vanity-bathroom floor had long black hair on it-bed covers look old and didn’t cover the beds. Lots of road construction around hotel -no fault of hotel-very difficult to get in and out. It’s sure not a Drury hotel.
The associates at the front desk were friendly, helpful and checked us in quickly. The room was clean with housekeeping servicing the room almost daily, replenishing towels, coffee etc. Parking was never a problem, always feeling safe entering and leaving the hotel.
Construction during the day making it difficult to enter/exit. Semi truck scales right outside the window making it noisy all night.
It wasn't bad for a 1 night stay. Chrck in was very professional & friendly! Breakfast was good! Hard to find parking when we returned from dinner. Not sure whos child was rolling around floor when we checked in (kids will be kids but was a little offsetting). My big complaint was the maids can back off the bleach! Although clean white bedding is appreciated, the smell permeated the room! And the major smell of sleeping in them made me feel ill and gave me a extreme headache! I had to go outside in morning for fresh air as I felt dizzy & was going to be physically ill. Not sure that sleeping in these was a healthy situation.
It was easy to find a nearby parking place. I slept very well because our room was very quiet.
We stayed here twice. First 9/23 Room was nice except for extremely strong bleach smell on entering room 123. Luckily improved with time - was better after we returned from dinner. Second stay 9/28 again room 126 was nice except poor lighting in bathroom and no way to turn on fan in bathroom.
Power Outage
The power went out a little after 9:00pm and was not back up when I left in the morning. I could not take a shower, had to pack in the dark and walking down the stairwell was dark as the battery emergency lights were drained.