We stayed here twice. First 9/23 Room was nice except for extremely strong bleach smell on entering room 123. Luckily improved with time - was better after we returned from dinner. Second stay 9/28 again room 126 was nice except poor lighting in bathroom and no way to turn on fan in bathroom.
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express Cookeville. I do apologize for the inconvenience of the bleach smell and the issues in the bathroom. I will discuss with housekeeping about using bleach less heavily in the future and I will ensure that maintenance takes a look at room 126. Thank you for bringing this to my attention.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
1.0分
其他
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Power Outage
The power went out a little after 9:00pm and was not back up when I left in the morning. I could not take a shower, had to pack in the dark and walking down the stairwell was dark as the battery emergency lights were drained.
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酒店回复: Thank you for choosing IHG and for taking the time to provide feedback about your experience at Holiday Inn Express Cookeville.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
5.0分
其他
Room clean and comfortable….staff pleasant. Bed and pillows comfortable. A good place to stay. .
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express Cookeville and for your kind words in regard to our staff and facility.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
2.0分
商务出差
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I wouldn’t stay there again.
Moldy bathroom tiles, broken tiles, loud road noise & construction around, tub dirty, mattress old, staff doesn’t tell you where anything is, I have not received my bill email I requested. The hall smelled like oxidized chlorine from the pool. I would not suggest business ppl to stay there.
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酒店回复: Thank you for choosing IHG and for taking the time to provide feedback about your experience at Holiday Inn Express Cookeville.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
1.0分
其他
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Will not be back
Will not be back.. not clean.. toliet has hair all over the seat, mold in the pull out couch, and the swimming pool was disgusting (even had cigarette ends in the bottom)
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酒店回复: Thank you for choosing IHG and for taking the time to provide feedback about your experience at Holiday Inn Express Cookeville.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
4.0分
商务出差
A/c said 62 but felt like 72. Everything else was comfortable. Staff were very friendly.
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express Cookeville.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
2.0分
家庭亲子
Was told I was getting a free room. Never got it. Bath tub faucet leaked, hair in bathroom sink, tub was dirty, very dusty room
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酒店回复: hank you for choosing IHG and for taking the time to provide feedback about your experience at Holiday Inn Express. Due to your stay being a third party stay we are unable to give any refunds in a dollar amount. However we have deposited points to your IHG account totaling to the amount of a free nights stay. We do apologize for the inconvenience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
2.0分
家庭亲子
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There was hair in bathtub and bathroom floor. Had to go get new clean sheets, had stains on the ones on bed. The second set, the fitted sheet was fine. The other sheet also had a stain. The halls didn’t look vacuumed. The elevators looked like they haven’t been wiped down in weeks. It smelled like mildew. Bathroom floors were cracked. Much needed cleaning needed in bathroom. Water damage on walls of bathroom.
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酒店回复: Thank you for choosing IHG and for taking the time to provide feedback about your experience at Holiday Inn Express Cookeville.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
环境良好，服务热情，卫生良好
很不错的地方。但办公区的电脑坏了，导致我们无法打印需要的信息。
We stayed here twice. First 9/23 Room was nice except for extremely strong bleach smell on entering room 123. Luckily improved with time - was better after we returned from dinner. Second stay 9/28 again room 126 was nice except poor lighting in bathroom and no way to turn on fan in bathroom.
Power Outage
The power went out a little after 9:00pm and was not back up when I left in the morning. I could not take a shower, had to pack in the dark and walking down the stairwell was dark as the battery emergency lights were drained.
Room clean and comfortable….staff pleasant. Bed and pillows comfortable. A good place to stay. .
I wouldn’t stay there again.
Moldy bathroom tiles, broken tiles, loud road noise & construction around, tub dirty, mattress old, staff doesn’t tell you where anything is, I have not received my bill email I requested. The hall smelled like oxidized chlorine from the pool. I would not suggest business ppl to stay there.
Will not be back
Will not be back.. not clean.. toliet has hair all over the seat, mold in the pull out couch, and the swimming pool was disgusting (even had cigarette ends in the bottom)
A/c said 62 but felt like 72. Everything else was comfortable. Staff were very friendly.
Was told I was getting a free room. Never got it. Bath tub faucet leaked, hair in bathroom sink, tub was dirty, very dusty room
There was hair in bathtub and bathroom floor. Had to go get new clean sheets, had stains on the ones on bed. The second set, the fitted sheet was fine. The other sheet also had a stain. The halls didn’t look vacuumed. The elevators looked like they haven’t been wiped down in weeks. It smelled like mildew. Bathroom floors were cracked. Much needed cleaning needed in bathroom. Water damage on walls of bathroom.