I booked this hotel while in town for a wedding. I was hesitant after reading several negative reviews and noticing that the hotel appeared outdated and overpriced ($218 per night), but since there were only two hotels near the venue in Columbia, I decided to move forward.
Unfortunately, I had a family emergency early Saturday morning and had to check out around 9 a.m. to travel back to my home state. I had only checked in the previous day after 3 p.m. On Monday, I noticed I was still charged for both nights despite leaving early.
After contacting *******, they reached out to the hotel on my behalf regarding a possible refund. The hotel responded that because my reservation was prepaid for two nights and they were sold out, no refund would be issued.
While I understand policies, the lack of empathy and flexibility in an emergency situation was extremely disappointing. A gesture of understanding or partial credit would have shown basic compassion and professionalism. Charging a guest for a night they did not stay—under unavoidable circumstances—is unfair and unacceptable.
As a teacher, every dollar matters. I wasn’t asking for anything unreasonable, only fairness. I would not recommend this hotel to anyone looking for decent service, understanding, or value for their money.
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酒店回复: We are sorry that you did not enjoy your stay with us. We strive to make all our guests happy. I would definitely take payment issues up with the person that you booked your reservation with. The reason for the higher price is that the weekend you stayed was a Gamecock football weekend, every hotel in Columbia is high on home game weeks. Our property is newly renovated so I am not sure about your reference to an outdated property. We appreciate all feedback, negative or positive.
5.0分
家庭亲子
Stopped in for a quick overnight visit. Arrived at midnight and left at 9a. Room was clean. Bed and pillows were comfortable. Breakfast was good.
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酒店回复: Thank you for the great review!! Although you were only able to stay a few hours with us, we appreciate you leaving a great review for us. We hope to have the opportunity to serve you again in the future!!
5.0分
家庭亲子
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The staff was wonderful. The room was very clean, and very large. The area was safe, and many convenient food options within a walkable distance. We really enjoyed our stay.
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酒店回复: We appreciate your positive feedback about our property and our staff. We hope that you will choose to stay with us again. Thanks!!
5.0分
商务出差
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Room was clean and very well maintained. The bed and linens were lovely. Water pressure in the shower was AMAZING 🤩. Access to shopping, dining and entertainment was WONDERFUL. I was traveling for work, but will definitely use this property for pleasure. Guest services was exceptional from check in to check out ☺️. I HIGHLY recommend this property!!!!!
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酒店回复: Thank You for taking the time to complete a survey and saying such wonderful things about our rooms, staff & surrounding information. We will be happy to see you next time.
5.0分
商务出差
Great property. Amazing Guest services staff. Wonderful room. Fantastic access to dining, shopping and entertainment
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酒店回复: Thank You so much for your positive review about our property & staff!! We are glad to know that you will stay with us again.
4.0分
家庭亲子
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There was a bday party or some sort of family gathering the same weekend of our reservations. I had two rooms on the 1st floor, it got unbearably loud in the early morning hours. I went to the front lobby and asked if I could get different rooms. Without hesitation I was assigned two rooms on the 3rd floor. The staff was great, I really appreciated the fact that I did not have to spend time pleading my case at 2:00am!
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酒店回复: Thank you for the review! I am sorry that there were some inconveniences during your stay. However, it is lovely to hear that our staff accommodated you accordingly!! We hope to have the opportunity to serve you again in the future!
4.0分
其他
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Comfortable but bad internet
Beds were comfortable, staff was good, breakfast was good. Only drawback was that the internet ******. It was difficult to log on and it wasn’t fast enough to get any work done.
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酒店回复: Thomas, it is great to hear you enjoyed your stay with the exception of our internet being rather slow. We appreciate you bringing this to our attention and will look into this. We hope to have the opportunity to serve you again in the future!!
5.0分
商务出差
like the free breakfast and coffee. did not like that the Pool is closed...wanted to spend a little time in the pool
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酒店回复: I am happy you enjoyed your stay including our free breakfast & our new delicious coffee!! I’m not sure why you couldn’t use the pool but I apologize for the inconvenience. We do close the pool at 10:00 PM to allow our guests to sleep in peace. Thank you!
3.0分
其他
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Night staff was amazing. However, morning staff not as accomodating. Couldn't do late check out. Breakfast was not hot and they didn't have sausage or bacon that I could eat, eventhough I'd emailed ahead to ask for non pork. Overall, a very average stay as I was awoken at 4am by a baby in the corridors, I'm guessing they didn't want to wake the other parent in the room. What I did like was tge microwave and fridge in the room. Oh, and the shower door was missing a handle, on one of the doors.
5.0分
其他
10/10. No complaints . Staff very kind. Enjoyed my stay
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酒店回复: We appreciate you taking the time to complete a survey for us. We are happy to know that our taff met your expectations. We hope to see you again.
DO NOT STAY HERE.
I booked this hotel while in town for a wedding. I was hesitant after reading several negative reviews and noticing that the hotel appeared outdated and overpriced ($218 per night), but since there were only two hotels near the venue in Columbia, I decided to move forward.
Unfortunately, I had a family emergency early Saturday morning and had to check out around 9 a.m. to travel back to my home state. I had only checked in the previous day after 3 p.m. On Monday, I noticed I was still charged for both nights despite leaving early.
After contacting *******, they reached out to the hotel on my behalf regarding a possible refund. The hotel responded that because my reservation was prepaid for two nights and they were sold out, no refund would be issued.
While I understand policies, the lack of empathy and flexibility in an emergency situation was extremely disappointing. A gesture of understanding or partial credit would have shown basic compassion and professionalism. Charging a guest for a night they did not stay—under unavoidable circumstances—is unfair and unacceptable.
As a teacher, every dollar matters. I wasn’t asking for anything unreasonable, only fairness. I would not recommend this hotel to anyone looking for decent service, understanding, or value for their money.
Stopped in for a quick overnight visit. Arrived at midnight and left at 9a. Room was clean. Bed and pillows were comfortable. Breakfast was good.
The staff was wonderful. The room was very clean, and very large. The area was safe, and many convenient food options within a walkable distance. We really enjoyed our stay.
Room was clean and very well maintained. The bed and linens were lovely. Water pressure in the shower was AMAZING 🤩. Access to shopping, dining and entertainment was WONDERFUL. I was traveling for work, but will definitely use this property for pleasure. Guest services was exceptional from check in to check out ☺️. I HIGHLY recommend this property!!!!!
Great property. Amazing Guest services staff. Wonderful room. Fantastic access to dining, shopping and entertainment
There was a bday party or some sort of family gathering the same weekend of our reservations. I had two rooms on the 1st floor, it got unbearably loud in the early morning hours. I went to the front lobby and asked if I could get different rooms. Without hesitation I was assigned two rooms on the 3rd floor. The staff was great, I really appreciated the fact that I did not have to spend time pleading my case at 2:00am!
Comfortable but bad internet
Beds were comfortable, staff was good, breakfast was good. Only drawback was that the internet ******. It was difficult to log on and it wasn’t fast enough to get any work done.
like the free breakfast and coffee. did not like that the Pool is closed...wanted to spend a little time in the pool
Night staff was amazing. However, morning staff not as accomodating. Couldn't do late check out. Breakfast was not hot and they didn't have sausage or bacon that I could eat, eventhough I'd emailed ahead to ask for non pork. Overall, a very average stay as I was awoken at 4am by a baby in the corridors, I'm guessing they didn't want to wake the other parent in the room. What I did like was tge microwave and fridge in the room. Oh, and the shower door was missing a handle, on one of the doors.
10/10. No complaints . Staff very kind. Enjoyed my stay