It did not meet the standards of a Holiday Inn Express. We have stayed here many times; this time, we saw a marked difference in the condition of the property. This property isn't maintained as you would expect from Holiday Inn Express.
5.0分
家庭亲子
I highly recommend staying here everyone was very friendly and everything was very clean it was very nice and pleasant
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酒店回复: Thank you! I'm glad you enjoyed your stay. I hope you come back to visit us again soon.
3.0分
其他
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The staff was the best part of this hotel.
All of the employees provided true southern hospitality. My complaint was that there were a large number of children there with sports teams, and they were loud! The rooms didn’t have enough sound attenuation to compensate for all the kids running and yelling up and down the hall.
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酒店回复: Thank you for your review. I am glad our team was helpful and welcoming during your stay. I do apologize for the inconvenience of the noise. I hope you will come back to visit us again so we can provide you with a better experience.
3.0分
其他
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The staff was nice. The room was clean. The bed was excellent! But the air conditioning did not work properly, high humidity in the room. There are ongoing issues with water at this location. Because I’ve stayed here before and experienced problems. On a previous visit, there was no water in my room, and I was unable to take a shower. On this visit, the first day, I took a cold shower because there was no hot water. Before checkout, I tried repeatedly to reach customer service to request somebody to help me with my luggage, but was unable to get through. I tried repeatedly for 30 minutes. Major issues, however, are air conditioning and water.
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酒店回复: I am glad that you enjoyed your room and the bed was comfortable. I do apologize for the inconveniences you had during your stay. I will share your feedback with my team so that we can continue to improve our services. I hope you will visit us again in the future so we can provide you with better experience.
5.0分
商务出差
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Nice place to stay. Clean, quite and several dining options nearby, even a small Walmart. Breakfast was great as well as the all day cookies, popcorn and juice.
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酒店回复: Thank you! I am glad you enjoyed your stay, and we hope you will visit us again soon.
3.0分
家庭亲子
There was no news channels on the tv in the room but they had weather channel on in the lobby.
5.0分
其他
Claypool Hill
The staff is always friendly and helpful. The motel is clean. the toilet does continue to run slightly but I forgot to tell them.
3.0分
其他
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The pool and hot tub were closed. I was given conflicting stories why. Front desk said hot tub needed parts. Maintenance guy said cleaning. If cleaning why would you clean during open hours and not closed hours. There 2 days never got to get in and I picked this hotel for the pool and hot tub. Very annoyed at this.
5.0分
其他
What a great hotel should be. Clean, comfortable, excellent service. Cookies and snacks in the evening. A great breakfast. No complaints.
5.0分
家庭亲子
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Staff friendly and helpful, the hair dryer was missing from my room and they brought me a replacement in less than 5 minutes—awesome customer service!
Clean, safe, quiet, comfortable hotel!
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酒店回复: Thank you for letting us know about your experience. I hope you will stay with us again soon.
It did not meet the standards of a Holiday Inn Express. We have stayed here many times; this time, we saw a marked difference in the condition of the property. This property isn't maintained as you would expect from Holiday Inn Express.
I highly recommend staying here everyone was very friendly and everything was very clean it was very nice and pleasant
The staff was the best part of this hotel.
All of the employees provided true southern hospitality. My complaint was that there were a large number of children there with sports teams, and they were loud! The rooms didn’t have enough sound attenuation to compensate for all the kids running and yelling up and down the hall.
The staff was nice. The room was clean. The bed was excellent! But the air conditioning did not work properly, high humidity in the room. There are ongoing issues with water at this location. Because I’ve stayed here before and experienced problems. On a previous visit, there was no water in my room, and I was unable to take a shower. On this visit, the first day, I took a cold shower because there was no hot water. Before checkout, I tried repeatedly to reach customer service to request somebody to help me with my luggage, but was unable to get through. I tried repeatedly for 30 minutes. Major issues, however, are air conditioning and water.
Nice place to stay. Clean, quite and several dining options nearby, even a small Walmart. Breakfast was great as well as the all day cookies, popcorn and juice.
There was no news channels on the tv in the room but they had weather channel on in the lobby.
Claypool Hill
The staff is always friendly and helpful. The motel is clean. the toilet does continue to run slightly but I forgot to tell them.
The pool and hot tub were closed. I was given conflicting stories why. Front desk said hot tub needed parts. Maintenance guy said cleaning. If cleaning why would you clean during open hours and not closed hours. There 2 days never got to get in and I picked this hotel for the pool and hot tub. Very annoyed at this.
What a great hotel should be. Clean, comfortable, excellent service. Cookies and snacks in the evening. A great breakfast. No complaints.
Staff friendly and helpful, the hair dryer was missing from my room and they brought me a replacement in less than 5 minutes—awesome customer service!
Clean, safe, quiet, comfortable hotel!