酒店回复: We apologize for the inconveniences you encountered during your stay. Thank you for sharing your experience with us. We use guest feedback to determine where we fall short and where we are thriving. We strive daily to improve, your feedback helps us do so. Please be assured we will do everything in our power to prevent these inconveniences from occurring in the future. Again, we do apologize for not meeting your expectations during your stay, we hope you will give us another chance in the future.
1.0分
其他
原文
翻译提供方：Google
203 房间
我住在这家酒店期间感染了臭虫。
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酒店回复: Thank you Anonymous for your feedback. There are some facts missing from your review. - The pictures you took, were not taken at our property. That’s not our door handle on the sink as that’s not the door handles we have at our property. That’s not our sink as our sinks are in the middle of our vanities unless it’s a handicap room and 203 is not. Our that’s not our faucet or sink stopper as our sink stoppers are bigger and our faucet plates are flat. That’s also not our floor.- You reported to be bitten by bedbugs on the morning of your departure after being at our facility for 3 days and 2 nights. - We flipped your room, 203, upside down and didn’t find any signs of bedbugs but we treated the room anyway and took all precautions. -We reported the issue to our pest control vendor who comes once a month also did not find any evidence of bedbugs in your room. We do apologize that you feel you came in contact with bedbugs during your stay with us.
Everything was clean and the area appeared safe. The staff was very friendly. We will come back again.
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酒店回复: Thank you for your feedback! We are excited to read you loved your stay and our hospitality! We look forward to seeing you again next time you stay in Crockett, Texas!
3.0分
家庭亲子
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There are a few things that went awry during our stay. My first impression was at the front desk. The district manager, as she identified herself, upon check-in, treated me differently than the woman just in front of me. She did not ask to see the name on her debit/credit card, but in turn, asked for mine. I am black and the woman in front of me was caucasian. At checkout, I asked for the two different rooms to be put on 2 different cards & the clerk put them on 1.
Upon arrival to our room, there was a puddle of water on the floor in the restroom where the maid service had just completed the make-ready. They wiped it up, but could not explain where it came from.
During the night, the phone in my room rang several times. At first, I thought it was a member of my family calling from another room. However, it continued & I eventually had to unplug the phone.
Another incident-we had a very large party. Instead of offering us a hospitality room, they rudely asked us to leave the lobby at a certain time. The young lady made ushering motions as if we were children she was sending to their room.
I was in awe of this as one of the staff had her very young children there and what I believe was her spouse, while she was working. The staff also left the front desk unattended while they were outside watching the fireworks. There were items in the "store" being stocked that were left unattended while they did this as well. I found this shocking.
5.0分
其他
Satisfied customer
The staff were friendly and the room was nice and clean. I highly recommend this hotel
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酒店回复: Thank you for your kind words and 10 out of 10 rating! We are excited to read we were able to meet your expectations. It was a pleasure to accommodate you at our facility!
4.0分
其他
Staff was very accommodating and kind. Breakfast area was well kept and clean.
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酒店回复: Thank you for your feedback and kind words! We are delighted to read our customer service and breakfast area were up to your standards! We hope to see you again next time you stay in Crockett, Texas!
很棒的酒店
设施：一流
卫生：整洁
服务：热情
我们不得不等了很长时间才办理入住手续，因为前台没有人。我们被告知这是因为他们正在帮助房间里的电视机工作。然后，我房间里的电视机也无法使用。房间很干净，但淋浴间的墙上有些东西。
203 房间
我住在这家酒店期间感染了臭虫。
浴室正在施工，里面有黑色霉菌，早餐很差，广告上说的没有，总体来说很糟糕。不会推荐给任何人
糟糕的住宿
糟糕透顶，第一个房间的床单很脏，空调坏了。不得不换到另一个房间。我觉得我应该在假日酒店享受更好的服务
出色的
Everything was clean and the area appeared safe. The staff was very friendly. We will come back again.
There are a few things that went awry during our stay. My first impression was at the front desk. The district manager, as she identified herself, upon check-in, treated me differently than the woman just in front of me. She did not ask to see the name on her debit/credit card, but in turn, asked for mine. I am black and the woman in front of me was caucasian. At checkout, I asked for the two different rooms to be put on 2 different cards & the clerk put them on 1.
Upon arrival to our room, there was a puddle of water on the floor in the restroom where the maid service had just completed the make-ready. They wiped it up, but could not explain where it came from.
During the night, the phone in my room rang several times. At first, I thought it was a member of my family calling from another room. However, it continued & I eventually had to unplug the phone.
Another incident-we had a very large party. Instead of offering us a hospitality room, they rudely asked us to leave the lobby at a certain time. The young lady made ushering motions as if we were children she was sending to their room.
I was in awe of this as one of the staff had her very young children there and what I believe was her spouse, while she was working. The staff also left the front desk unattended while they were outside watching the fireworks. There were items in the "store" being stocked that were left unattended while they did this as well. I found this shocking.
Satisfied customer
The staff were friendly and the room was nice and clean. I highly recommend this hotel
Staff was very accommodating and kind. Breakfast area was well kept and clean.