酒店回复: Thank you for sharing your feedback about your recent stay. Please accept our most sincere apologies for the numerous and unacceptable failures you experienced. We are deeply concerned by your review, as what you have described falls far short of the standard of comfort, cleanliness, and service we are committed to providing.There is no excuse for the issues you faced. Please know that we are taking immediate action for the issues you raised. We know that this one experience has damaged your perception of our brand, and for that, we are truly sorry. We hope you give us another opportunity to provide you a comfortable stay.
酒店回复: Thank you for choosing to stay at the Holiday Inn Express Carneys Point, NJ. We are thrilled to hear that you enjoyed your stay. We hope to welcome you back soon.
5.0分
家庭亲子
原文
翻译提供方：Google
很干净
5.0分
其他
Breakfast was fresh and made at the time of breakfast hours. Good selection! Parking was good and I felt safe transporting my things from the car to the hotel.
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酒店回复: Thank you for your wonderful review! We're so happy to hear our location was perfect for your needs and that you found the hotel clean and welcoming. It was a pleasure having you stay with us, and we look forward to welcoming you back again soon!
4.0分
商务出差
Clean room, friendly staff! Gave 4 stars because there was another guest in the hallway knocking on doors until 1 am.
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酒店回复: Thank you for staying at the Holiday Inn Express.We're sorry to hear that there was an issue with your stay. Despite this issue, you seem to have enjoyed the rest of your stay. We hope to see you again for another visit soon.
5.0分
商务出差
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Best Holiday inn this year.the main reasons:
- Cleanliness
- room size and comfort
- bathroom
And most important
Breakfast being served by Sofia, she is wonderful!!
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酒店回复: Dear Ulrich,Thank you for taking the time to leave a review! We're thrilled to hear that you found our location convenient and that you felt your stay was great.We appreciate your feedback regarding the rooms and breakfast. We continuously work on updates, and we hope you'll choose to stay with us again on a future visit.Warmly,Dave R.General Manager
3.0分
情侣出游
Clean room my reservation was for a king bed but when I checked in there was no king bed so I had to get a double bed.
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酒店回复: Thank you again for your stay at Holiday Inn Express & Suites in Carneys Point, NJ. We are dedicated to making your business and leisure travels exceptional. I am sorry we missed making your experience seamless this time.Your feedback is important in helping us identify areas that require additional attention. I've shared your comments with our team, and I'm confident they’ll continue to align with guest expectations and enhance overall satisfaction. Again, thank you for sharing your experience. We hope you keep IHG Hotels & Resorts in mind for your future travels.
房间很棒，我尤其喜欢浴室——干净、明亮、设计精良。前台工作人员也很友善！我肯定会再次入住！
我们到达的很晚，入住就睡了，没注意看房间。第二天早上起床在房间发现了很多的虫子，被子上，床上，浴室，不是一只两只，是很多只。跟前台反映，只是做了记录，说经理不在不知道怎么处理，而且那时又有其他客人带来投诉虫子。知道我们离店也没有经理出现。不会再入住。
最初分配的房间正对着电梯出口，尽管预订时已经留言要求换房，但房间位置却完全不在电梯旁……换房后，竟然在酒店洗衣房旁边！！！前台服务态度极其恶劣，连Wi-Fi密码都不愿意提供。更糟糕的是，床软得像纸一样。简直太可怕了！千万别来！
城市中的绝佳选择！
我们正在谈论一家位于中转区但能提供我们所需的一切的酒店。房间宽敞舒适，浴室崭新干净。好好洗个澡。考虑到酒店的等级，早餐是一个惊喜，它很棒，而且服务员女士总是关心一切是否都好。
一切都非常简单，但对于这个类别来说，这是一个很好的选择！
性价比很高。我们可能会再来。
很干净
Breakfast was fresh and made at the time of breakfast hours. Good selection! Parking was good and I felt safe transporting my things from the car to the hotel.
Clean room, friendly staff! Gave 4 stars because there was another guest in the hallway knocking on doors until 1 am.
Best Holiday inn this year.the main reasons:
- Cleanliness
- room size and comfort
- bathroom
And most important
Breakfast being served by Sofia, she is wonderful!!
Clean room my reservation was for a king bed but when I checked in there was no king bed so I had to get a double bed.