酒店回复: Thank you for the perfect rating! We're thrilled you had a great experience. If there's anything else we can do for you, feel free to reach out!
1.0分
其他
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Great service but a roach problem a really bad one
The service was phenomenal they understood that they checked me into a moldy water damage room that was never taken out of service but they quickly moved me to another room that was much much better however that evening the roaches dozens of roaches came out and we're all over everywhere. I couldn't sleep because they were crawling all over the bed so I ended up checking out sometime after 2:00 a.m.
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酒店回复: Thank you for sharing your experience. We sincerely apologize for the condition of your first room and the issues you encountered after being moved. This is not the standard we strive to provide, and your feedback has been shared with our team to address immediately.
2.0分
其他
Needs a lot of updating… looking a bit run down.
Could not watch tv, remote wasn’t working.
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酒店回复: Thank you for your feedback. We’re sorry to hear about the issues you experienced and appreciate you bringing them to our attention. We’ll be sure to address the remote and work on needed updates.
1.0分
其他
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Discussed
I am seeking full refund.
I have left my review on google.
I asked for contact information and a full refund and was denied names
Receipt and the lady name of associate !
I would like my full refund immediately! And the system will not allow me to upload the photos!!!!
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酒店回复: Thank you for reaching out and sharing your concerns. We understand your disappointment and regret that your experience did not meet expectations. As your reservation was booked under a non-refundable rate, we are unfortunately unable to issue a refund. Please know that your comments have been shared with our team to address the issues you mentioned and prevent future occurrences.
1.0分
商务出差
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Bad smell on room, pillows bad small like they did not change sheets, no water on restroom sink, broken microwave, and broken drawer with tools like some one was working on the room and did not finish,
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酒店回复: Thank you for your feedback. I sincerely apologize for the condition of your room and the inconveniences you experienced. We will address these issues with our team immediately to ensure they are resolved.
1.0分
其他
Whole in bathroom door. AC made loud noise all night. Roach in room. Overall dirty feel.
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酒店回复: Thank you for your feedback. We apologize for the issues you encountered with the room’s condition and cleanliness. Your comments have been shared with our team to ensure improvements are made.
1.0分
其他
Not worth it.
I checked in and left.The hotel lobby has a bad smell and the room was no better.We left and went somewhere else.
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酒店回复: We're sorry to hear about your experience. We appreciate the feedback and will look into the issues you mentioned to improve for future guests.
2.0分
其他
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Better Luck next time but will not stay here again
The room did have a weird smell. The TV was not the size said for the room description and the remote did not work. We could not change the channels. The shower wall was cracked and poorly “fixed” with silicone. When I turned the water on it came out brown before clearing up. The room was suppose to be Double Queen but the beds seemed smaller and there was only 2 towels for 4 people. I wish I had photos but we decided to spent as much time out the hotel to reduce our frustration with the conditions.
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酒店回复: Thank you for your feedback. We're very sorry to hear about your experience and sincerely apologize for the issues you encountered. Your comments have been shared with our team for immediate review and improvement.
3.0分
家庭亲子
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Decent stay, although upgrades are definitely needed as you can tell it’s dated. A/C units don’t get fully cold in the rooms which is definitely an issue in Texas where th summer months approaching
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酒店回复: Thank you for your feedback. We appreciate your comments and are actively working on updates, including improving the A/C units. We hope to offer you a more comfortable stay in the future.
有点破旧。无早餐。洗衣机比较脏。服务态度很好
好的
Great service but a roach problem a really bad one
The service was phenomenal they understood that they checked me into a moldy water damage room that was never taken out of service but they quickly moved me to another room that was much much better however that evening the roaches dozens of roaches came out and we're all over everywhere. I couldn't sleep because they were crawling all over the bed so I ended up checking out sometime after 2:00 a.m.
Needs a lot of updating… looking a bit run down.
Could not watch tv, remote wasn’t working.
Discussed
I am seeking full refund.
I have left my review on google.
I asked for contact information and a full refund and was denied names
Receipt and the lady name of associate !
I would like my full refund immediately! And the system will not allow me to upload the photos!!!!
Bad smell on room, pillows bad small like they did not change sheets, no water on restroom sink, broken microwave, and broken drawer with tools like some one was working on the room and did not finish,
Whole in bathroom door. AC made loud noise all night. Roach in room. Overall dirty feel.
Not worth it.
I checked in and left.The hotel lobby has a bad smell and the room was no better.We left and went somewhere else.
Better Luck next time but will not stay here again
The room did have a weird smell. The TV was not the size said for the room description and the remote did not work. We could not change the channels. The shower wall was cracked and poorly “fixed” with silicone. When I turned the water on it came out brown before clearing up. The room was suppose to be Double Queen but the beds seemed smaller and there was only 2 towels for 4 people. I wish I had photos but we decided to spent as much time out the hotel to reduce our frustration with the conditions.
Decent stay, although upgrades are definitely needed as you can tell it’s dated. A/C units don’t get fully cold in the rooms which is definitely an issue in Texas where th summer months approaching