酒店回复: First and foremost, I deeply regret the overbooking situation that led to you being given a key to an occupied room. This does not reflect the high standards of service we strive to maintain. I understand how unsettling and inconvenient this must have been for you and your family, especially after booking well in advance.I am also sorry to hear that our front desk staff did not provide the necessary support in helping you find alternative accommodations. This is not the level of service we aim to provide to our valued guests. We will be addressing this issue with our team to ensure they are better prepared to assist guests in such situations in the future.Once again, I apologize for the inconvenience and stress this situation caused. Thank you for bringing this to my attention. We value your patronage and hope to have the opportunity to restore your faith in our hotel.
酒店回复: Hello, Stephanie. We are the newly renovated Holiday Inn Express in Bridgeport, WV off the Jerry Dove Drive exit. Our renovation was very important to us so if something wasn't up to your standards, please let me know so we can fix it immediately. If something wasn't to your standards, I'm sure it will not be to ours.
5.0分
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原文
翻译提供方：Google
美好的
5.0分
其他
I loved everything about location except staring at a Wendy’s but everything around location was very convenient.
5.0分
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Everything was clean and the bed was very comfortable. It would have been nice to have a bottled water available in the room but other than that, I can't even think of any suggestions for improvement. An all-around positive experience.
5.0分
商务出差
Nice clean quite freindly hotel. Had a nixe pool and hot tub. The chlorine would burn your eyes when you walked in to the pool area.
太棒了！……如果你喜欢摇滚乐队的话
我们住了两晚。我们被安排在一楼早餐室旁边。那天晚上我们问过是否可以换房间，但他们只有这间。制冰机就在我们旁边。从晚上10点到凌晨12点，制冰机大概用了100次。房间里的光线足够亮，对于那些不喜欢黑暗的人来说，可以让飞机降落。凌晨5点，吃早餐的人开始在房间前面大声说话，制冰机不停地运转，门和食物容器的撞击声也一直持续到早上7点。（想想摇滚乐队吧）我去了拐角处的服务台，问我们那天晚上是否可以换到另一个房间。服务台说不行，除非你升级房费。我解释了情况，并说我第二天要开9个小时的车。除非我们多付钱，否则这都不是他的问题。我们退房后找到了另一家酒店。以后再也不会来了。
需要更加注重客户服务
我们入住时没有人，不得不等了一会儿。泳池区没有毛巾，而且水温很低。房间门发出奇怪的“砰”的一声，让人难以入睡，然后闹钟在5:48响了（我找了找，但没找到，所以以为没问题）。
由于夜里路况不佳，加上大雨倾盆、能见度极低且雾气弥漫，我们没能入住酒店。我们不得不取消预订，因为我们觉得在这种路况下带着孩子穿越西弗吉尼亚州的山区很不安全。我们给酒店发了邮件，想看看能不能退款、抵用金，或者至少让他们知道可以放弃我们的房间，但他们始终没有回复。
这家酒店超额预订了（我们提前8周预订的）。我们拿到了一把有人住的房间的钥匙。我们联系了前台，被告知他们无能为力，也没有空余房间了。他们退了钱，但那天晚上我们没地方住。他们没有帮我们和我们年幼的孩子找其他酒店。
最糟糕的酒店体验之一。完全无法接受。
电视一直没用。第一天晚上，有人上门说是信号问题（其他房间和大厅的电视都能用），说电视会亮。结果一直没亮，第二天早上他们说会派维修人员来检查一下……但一直没来。第二天晚上投诉，她问能不能看看，说是同样的问题……一直没修好。
如果我能给这家酒店零星，我绝对会！它又老又过时，应该拆掉！
美好的
I loved everything about location except staring at a Wendy’s but everything around location was very convenient.
Everything was clean and the bed was very comfortable. It would have been nice to have a bottled water available in the room but other than that, I can't even think of any suggestions for improvement. An all-around positive experience.
Nice clean quite freindly hotel. Had a nixe pool and hot tub. The chlorine would burn your eyes when you walked in to the pool area.