酒店回复: Warm greetings from Azerai La Residence, HueDear Fuerjialianbangguanquyaochang,Thank you for choosing our hotel for your recent visit to Hue City. We truly appreciate having had the opportunity to serve you.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Once again, thank you for your kind feedback, and we hope to see you again soon.Sincerely,La Residence Team

酒店回复: Warm greetings from Azerai La Residence, HueDear Mr. Chase Jiang,I would like to take this opportunity to thank you for giving us a chance to serve you during your recent visit to Hue city, Vietnam.We are delighted to know that you enjoyed the beauty and history of our hotel, as well as the attentive service from our team.Your kind recognition of our front desk, doorman and the quality of the coffee at breakfast is truly appreciated.At the same time, we regret that the breakfast variety, room size and lack of a bathtub did not fully meet your expectation. Please accept our apologies for any inconveniences caused.Kindly be inform that bathtubs are available in our suite rooms and we would be very pleased to assist you with such an option in your next visit.We hope you will give us another opportunity to better server you in the near future.Best Regards,La Residence Team

酒店回复: Greetings from Azerai La Residence, HueDear Mr. Zhao Zheng,Thank you so much for your great review of our hotel. We're delighted to know that you had an enjoyable stay and were pleased with our services, facilities and atmosphere.All of us at Azerai La Residence, Hue look forward to welcoming you back soon.Sincerely,La Residence Team

酒店回复: Dear Mr. Wu,Warmest greetings from Azerai La Residence, HueThank you for sharing your experience with us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.At the same time, we regret to hear about the unhappiness caused from the neighboring construction. We sincerely apologize for any disruption it may have caused.On behalf of all the team, I wish to thank you for your continuous support and hope you will give us the opportunity of welcoming you again in the near future.Sincerely,The Management

酒店回复: 来自顺化 Azerai La Residence 的热情问候 亲爱的 Kyle 和 Sun， 非常感谢您抽出时间与我们分享您的体验。 我们很高兴得知您在我们这里住得舒适、放松。 我们期待着很快再次欢迎您。 诚挚的， Azerai La Residence 团队

酒店回复: Dear Ms. Wang & Ms. Gan,Thank you for choosing to stay with us and for taking the time to share your concerns regarding the service issues you encountered during your visit. We sincerely apologize for any frustration you experienced and truly regret any inconvenience caused.At Azerai La Residence Hue, guest feedback is highly valued, and we are committed to continuously improving our services. Please be assured that we have internally reviewed your concerns to prevent similar issues from occurring in the future.Allow me to provide some clarification:1. Bellman AssistanceUpon check-in, when you inquired about the different denominations of our local currency (VND 500,000 & VND 200,000), our bellman aimed to explain their respective values. He was both grateful and pleasantly surprised by your generous tip, which is why he sought confirmation regarding the VND 200,000 note. We sincerely regret that his limited English proficiency may have led to confusion or discomfort.2. Tax Refund ConcernPlease accept our apologies for the misunderstanding regarding the tax refund. In Vietnam, tax refunds are processed exclusively at airports, select major shopping malls, and duty-free shops in large cities. As per your request, the VAT invoice has been sent to you, and I trust you have received it.As a gesture of goodwill and to demonstrate our commitment to guest satisfaction, we would like to deduct the 8% VAT from your bill. We hope this resolution meets your approval.More importantly, we remain dedicated to enhancing the training and development of our housekeeping and cashiering teams to ensure the highest service standards for our guests.On behalf of the Azerai Family, I sincerely appreciate your support and hope that this incident does not deter you from staying with us again in the future.Warm regards,Phan Trong Minh/Mr.General Manager

酒店回复: 尊敬的陈浩先生， 感谢您选择我们酒店作为您在顺化市的住宿。我们感谢您的反馈，并对您遇到的不便深表歉意。 我理解发现钱不见了是多么令人痛苦，请放心，我们非常重视此事。我亲自监督了对事件的彻底调查。 作为调查的一部分，我们审查了钥匙卡访问记录、闭路电视录像，并获得了进入您房间的所有客房服务人员的书面声明。记录证实，在 18:10 至 18:13 的夜床服务期间，只有三名工作人员（两名客房服务员和一名楼层主管）进入了您的房间。他们在您的房间里只待了 3 分钟，提供夜床服务，在离开的路上，看到您回到房间。我们的标准程序严格禁止工作人员单独进入客人的房间，触摸或处理个人物品，或移动任何客人物品。 根据我们的审查，我们没有发现任何员工不当行为的迹象。但是，我们理解您的担忧，并恳请您在离开酒店后和旅行期间检查您的行李是否无人看管。 虽然我们对我们的团队充满信心，但我们对您的损失以及由此造成的任何挫折深表遗憾。如果我们能为您提供进一步的帮助，请告诉我们。 诚挚的问候， 管理层