酒店回复: Warm greetings from Azerai La Residence, HueDear Fuerjialianbangguanquyaochang,Thank you for choosing our hotel for your recent visit to Hue City. We truly appreciate having had the opportunity to serve you.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Once again, thank you for your kind feedback, and we hope to see you again soon.Sincerely,La Residence Team
酒店回复: Warm greetings from Azerai La Residence, HueDear Mr. Chase Jiang,I would like to take this opportunity to thank you for giving us a chance to serve you during your recent visit to Hue city, Vietnam.We are delighted to know that you enjoyed the beauty and history of our hotel, as well as the attentive service from our team.Your kind recognition of our front desk, doorman and the quality of the coffee at breakfast is truly appreciated.At the same time, we regret that the breakfast variety, room size and lack of a bathtub did not fully meet your expectation. Please accept our apologies for any inconveniences caused.Kindly be inform that bathtubs are available in our suite rooms and we would be very pleased to assist you with such an option in your next visit.We hope you will give us another opportunity to better server you in the near future.Best Regards,La Residence Team
5.0分
高级花园双床房
商务出差
服务很好,设施完善。古典风格,有文化氛围
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酒店回复: Greetings from Azerai La Residence, HueDear Mr. Zhao Zheng,Thank you so much for your great review of our hotel. We're delighted to know that you had an enjoyable stay and were pleased with our services, facilities and atmosphere.All of us at Azerai La Residence, Hue look forward to welcoming you back soon.Sincerely,La Residence Team
4.7分
高级花园大床房
情侣出游
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当我踏入 Azerai La Residence 的那一刻,仿佛穿越回了那个充满故事的殖民时代。这家位于越南顺化的酒店,宛如一颗璀璨的明珠,散发着独特的魅力,为我带来了一段难忘的住宿体验。
酒店回复: Dear Mr. Wu,Warmest greetings from Azerai La Residence, HueThank you for sharing your experience with us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.At the same time, we regret to hear about the unhappiness caused from the neighboring construction. We sincerely apologize for any disruption it may have caused.On behalf of all the team, I wish to thank you for your continuous support and hope you will give us the opportunity of welcoming you again in the near future.Sincerely,The Management
5.0分
高级大床房
情侣出游
原文
翻译由AI提供
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如果您来顺化,我强烈推荐 LE AZERAI 酒店。
酒店保留了1930年代法国建筑的美学风格,同时又非常现代和干净。
最重要的是,酒店非常奢华,所有员工都非常友善。
在这里度过生日,我感到非常幸福。
特别是从露台看到的景色,美不胜收。
室内设计也很有艺术感,细节处理得很好。
红木家具沉稳而奢华,白色建筑内的灯光和花卉装饰,一切都如此和谐美丽。
早餐也非常好。
尤其是热食可以单独点,一半是自助餐,一半是特色单点。
酒店去市中心和火车站都很方便。
谢谢!
9 / 13
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酒店回复: 来自顺化 Azerai La Residence 的热情问候
亲爱的 Kyle 和 Sun,
非常感谢您抽出时间与我们分享您的体验。
我们很高兴得知您在我们这里住得舒适、放松。
我们期待着很快再次欢迎您。
诚挚的,
Azerai La Residence 团队
酒店回复: Dear Ms. Wang & Ms. Gan,Thank you for choosing to stay with us and for taking the time to share your concerns regarding the service issues you encountered during your visit. We sincerely apologize for any frustration you experienced and truly regret any inconvenience caused.At Azerai La Residence Hue, guest feedback is highly valued, and we are committed to continuously improving our services. Please be assured that we have internally reviewed your concerns to prevent similar issues from occurring in the future.Allow me to provide some clarification:1. Bellman AssistanceUpon check-in, when you inquired about the different denominations of our local currency (VND 500,000 & VND 200,000), our bellman aimed to explain their respective values. He was both grateful and pleasantly surprised by your generous tip, which is why he sought confirmation regarding the VND 200,000 note. We sincerely regret that his limited English proficiency may have led to confusion or discomfort.2. Tax Refund ConcernPlease accept our apologies for the misunderstanding regarding the tax refund. In Vietnam, tax refunds are processed exclusively at airports, select major shopping malls, and duty-free shops in large cities. As per your request, the VAT invoice has been sent to you, and I trust you have received it.As a gesture of goodwill and to demonstrate our commitment to guest satisfaction, we would like to deduct the 8% VAT from your bill. We hope this resolution meets your approval.More importantly, we remain dedicated to enhancing the training and development of our housekeeping and cashiering teams to ensure the highest service standards for our guests.On behalf of the Azerai Family, I sincerely appreciate your support and hope that this incident does not deter you from staying with us again in the future.Warm regards,Phan Trong Minh/Mr.General Manager
非常棒,安静、舒服,服务很好,性价比超高。非常期待下次再去住,还送了三张酒吧的优惠券,饮品很好,早餐也不错。
酒店的公区非常漂亮,从建筑到装饰品都很有历史底蕴。服务非常到位,从前台到doorman都很专业。早餐可能是去得较晚的缘故,没有太多热菜,但咖啡非常好喝。最大的缺点是房间面积太小了,也没有浴缸,否则体验会更加完美
服务很好,设施完善。古典风格,有文化氛围
当我踏入 Azerai La Residence 的那一刻,仿佛穿越回了那个充满故事的殖民时代。这家位于越南顺化的酒店,宛如一颗璀璨的明珠,散发着独特的魅力,为我带来了一段难忘的住宿体验。
酒店的主楼始建于 20 世纪 30 年代,是法国驻越高级专员官邸的一部分,其独特的流线型现代主义装饰艺术风格,以长长的水平线条和航海元素为标志,展现出那个时代的优雅与奢华。
入住第二级的园景房,欣喜的是,能看到一线美丽的香江景色。房间内,带有怀旧色彩与慵懒气息的南洋风情,令人沉醉。
遗憾的是,酒店沿河的区域正在施工,稍有些噪音,也减少了景致。早餐虽极富有越南地方特色,但总体略有些简单。
体验了酒店的咸水泳池,最深处达2.5米,可以畅快游泳;建议大家体验酒店的SPA,环境典雅,按摩师手法娴熟。
如果您来顺化,我强烈推荐 LE AZERAI 酒店。
酒店保留了1930年代法国建筑的美学风格,同时又非常现代和干净。
最重要的是,酒店非常奢华,所有员工都非常友善。
在这里度过生日,我感到非常幸福。
特别是从露台看到的景色,美不胜收。
室内设计也很有艺术感,细节处理得很好。
红木家具沉稳而奢华,白色建筑内的灯光和花卉装饰,一切都如此和谐美丽。
早餐也非常好。
尤其是热食可以单独点,一半是自助餐,一半是特色单点。
酒店去市中心和火车站都很方便。
谢谢!
服务半星都不值,几个离谱的事情:
1. 行李生某个最年轻的男孩,跟我说20万越南币是small money,我还惊讶的查了下汇率发现也好歹10美金💲,怎么能跟我说这个小费是small money的嫌弃呢;
2.某天进房间突然发现房间里有半瓶已经喝过不是我们的矿泉水,酒店经理来了就说是打扫阿姨留下的。大离谱。我如果一个人住会吓到以为有陌生人可以进出;
3.tax refund,在酒店里买了几件衣服说可以tax refund,到了reception付款服务生完全不知道怎么操作,还让给我公司名字说打到我公司账户(离谱again),接着给我的我也没细看,到了海关说给的是普通tax 单子不是refund claim.真的很离谱!!
其他啥酒店进了没有snack,外面在施工就不讲了。三年前去芹苴Azerai的好印象完全没有。当破财消灾了,但我很少写点评,此次给其他客人参考.
晚上有三名清洁人员进入我们的房间,偷走了包括美元、新币、越南盾等在内的现金。我们把现金放在行李箱里的两个塑料信封里,结果他们把这两个装有现金的信封都拿走了。
房间宽敞有设计感,环境很好,原先是百年历史的法国办公建筑。服务热情周到,很不错的酒店,值得停留,细节到位,前台给了很好的旅行建议。
位置很好。设施一流,还赠送了免费零食。服务也很棒。前台接待员推荐了一家附近非常不错的姐妹餐厅,那里的越南河粉是我吃过最好吃的。强烈推荐。
员工很友善,服务也很好。
我原以为豪华河景房会像图片上那样有个转角阳台,所以有点失望……不过,酒店服务非常好,早餐也很棒,尽管种类不多!
夜景很美。
水疗超赞👌 理疗师水平很高,我很喜欢那种小巧温馨的氛围。
我应该问问她的名字,她是我这辈子遇到过最好的理疗师了。
桑拿很干净,在寒冷的雨天帮我暖和了起来。