ㅡ I have not received a response regarding my issue. I will leave this review for now, and will delete it once the matter is resolved.ㅡDear Staybridge Suites WILLIAMSVILLE - BUFFALOI stayed at your hotel recently and paid the full amount in advance via Trip.com. However, during check-in, I was charged two amounts: $182.07 and $75.The $75 was refunded the next day, but the $182.07 has not been returned. When I can expect the refund?Thank you in advance for your assistance.Best regards, [SON SUN-HWA]Check-in Date - 2025.8.2
Room 311 was clean. The cabinet door broke off and almost hit my fiance in the face and the dishwasher had mold in it. Maintenance also left a box of screws on the counter.
Staff is always friendly here.
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酒店回复: Thank you for the candid feedback. We are sorry to hear that you had an issue with the cupboard door. We have taken care of that and the dishwasher. We hope to welcome you back.
1.0分
其他
No one at the desk to check in or check out. No hot water to shower with. All the dishwasher was dirty.
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酒店回复: Thank you for taking the time to tell us about your experience at Staybridge Suites WILLIAMSVILLE - BUFFALO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
4.0分
情侣出游
Friendly staff at check in. Room is clean. Pool temperature and pool area too cool for my liking.
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酒店回复: Thank you for the great review on your recent stay with us. We all look forward to welcoming you back.
旅途中的站脚地，没有什么特别惊艳的，但是房间安静设备没有损坏，我和家人住的很舒服。
为了去尼亚加拉瀑布，我们租的车要在一个很近的地方归还，而且这家酒店停车方便，所以就预订了一晚。结果真是太棒了！房间、浴室都非常非常干净，沙发床也很舒服，还额外提供了被褥，睡得很踏实。房间里有电磁炉，我们向前台借了锅，煮了美味的拉面吃！Trip.com上显示早餐是套餐/盒饭，但实际上是自助式的，有面包、华夫饼、水果（橙子、香蕉）、炒蛋、培根和饮料等，可以随意取用。我们大概8点半去吃的时候，可能快结束了，量不是很多，但是工作人员一直不断地补充。非常感谢！
ㅡ I have not received a response regarding my issue. I will leave this review for now, and will delete it once the matter is resolved.ㅡDear Staybridge Suites WILLIAMSVILLE - BUFFALOI stayed at your hotel recently and paid the full amount in advance via Trip.com. However, during check-in, I was charged two amounts: $182.07 and $75.The $75 was refunded the next day, but the $182.07 has not been returned. When I can expect the refund?Thank you in advance for your assistance.Best regards, [SON SUN-HWA]Check-in Date - 2025.8.2
离机场近，周边商务齐全。
一切都很好，早餐很棒
考虑到当时发生的一切，工作人员非常友好。当时酒店正在施工，很明显他们给我安排的房间还没准备好。什么都没做，空调在80到90度的高温下无法工作，施工工人试图进入房间。他们不得不给我一些箱式风扇来降温。
没有热水，没有咖啡。准备好踩到刀片吧，因为这里是施工现场，从早上7点到晚上11点都在施工。
但至少
Room 311 was clean. The cabinet door broke off and almost hit my fiance in the face and the dishwasher had mold in it. Maintenance also left a box of screws on the counter.
Staff is always friendly here.
No one at the desk to check in or check out. No hot water to shower with. All the dishwasher was dirty.
Friendly staff at check in. Room is clean. Pool temperature and pool area too cool for my liking.