酒店回复: Dear Thais,Thank you for taking the time to tell us about your experience at Wingate by Wyndham Ridgeland. It is always a pleasure to receive positive feedback.I am particularly pleased that you found. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wingate by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,JamiFront Desk manager
3.0分
家庭亲子
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the room was somewhat clean. the floors should have been cleaned. check in was less than desirable because i specifically stated that i needed adjourning room and was confirmed in my reservation, and they wanted to charge me extra for that. the shower had mold in the corners. breakfast staff were OUTSTANDING!!!!.
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酒店回复: Thank you for taking the time to tell us about your experience at Wingate by Wyndham Jackson/Ridgeland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that this was your experience, i would have loved to hear about this in person because you guys did stay with us for 5 nights, as i recall the only concern i received from you was no clock in the room , which we fixed. Also the extra fee was a deposit which was released the day you checked out no one charged you extra for your room, you had reservations, if you are reluctant of paying a deposit I would suggest you call the hotel before you stay and ask if they require one. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wingate by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, jami
2.0分
商务出差
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No curtain, only a blind on window. I was on the 1st floor and felt like people could see in plus it was bright in room at night from outside lights than in the day time. Every time you go to from desk there is a sign “be back 5-10 minutes “. My friend walked into a dirty room and had to be changed.
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酒店回复: Thank you for taking the time to tell us about your experience at Wingate by Wyndham Jackson/Ridgeland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that this was your experience, i would have loved to hear about this in person or over the phone. Also the curtains have two options you have the white sheer curtain and you also have the dark grey black out curtain , either side of the window has a chain that you gentle tug to bring the curtains up or down. I'm also sure the front desk was assisting other people if that was the case. I also notice you stayed two nights, within those two nights i hope we were able to assist you with that, you also checked in around 3 pm, a lot of times the housekeepers are still working so of course if a room has not been cleaned yet we would not want anyone to stay in it until it is. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wingate by Wyndham, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,jami
1.0分
其他
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As a travel nurse and avid traveler, I have stayed in many hotels. This, by far, was the most HORRIBLE stay I have ever had at any hotel in my life. I booked here because I assumed that Wyndham had a decent reputation. Upon entering the room, it smelled like mold. The carpet and side of the bed had large stains, and the bathroom was dirty with hair left in the sink. I asked to change rooms, and when I returned from dinner to go to sleep, the bed in the new room had 2 LIVE INSECTS on the sheets. I ended up having to book a room at another hotel just to get a couple of hours of rest before getting back on the road. The front desk staff was rude and unconcerned regarding the issues in both rooms.
I also asked to speak with the hotel manager (Jamie Ferguson), who informed me that the general manager (Kenny) "said that there can be no compensation for the stay". She also stated that she could not provide the contact information for "Kenny". I would not advise ANYONE to book here, and I will never book with Wyndham again going forward.
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酒店回复: Thank you for taking the time to tell us about your experience at Wingate by Wyndham Jackson/Ridgeland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that this was your experience, as stated by you, you were moved, your check in was 9:58 pm you left the hotel at 3 am, you had access to the room a little over 4 hours, front desk stated you were also drunk, you told the front desk it was a spider, now its an insect. We declined any refund because of the long period of time you had access to the room. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wingate by Wyndham, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,(jami ferguson)
2.0分
其他
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Front desk reception was the most cold and unfriendly that I think I have ever experienced. The faucet in the bathroom leaked around the base and ran out onto to the floor that was manageable. The room otherwise was fine and spacious.
Receptionist needs some retraining in customer service
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酒店回复: Thank you for taking the time to tell us about your experience at Wingate by Wyndham Jackson/Ridgeland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that this was your experience, thank you for letting us know that our faucet was having an issue, would have loved to have this talk in person. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wingate by Wyndham, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,
5.0分
情侣出游
the room was very clean and smelled like it just got clean.
the staff was the best (like family), the food filled you for the day like at home.
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酒店回复: Dear Danyel,Thank you for taking the time to tell us about your experience at Wingate by Wyndham Jackson/Ridgeland. It is always a pleasure to receive positive feedback.I am particularly pleased that you found . I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wingate by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,JamiFront Desk manager
2.0分
其他
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Floor felt weird in the room… wall plugs were broke/wouldn’t hold anything. Fridge barely worked, room felt muggy. There was a dead roach in the hall right by our room. The lock on the door wouldn’t lock. The breakfast was nasty and barely any options.
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酒店回复: Thank you for taking the time to tell us about your experience at Wingate by Wyndham Jackson/Ridgeland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that this was your experience, if there are any issues notify the front desk. There are dials either inside of the fridge or on the back of the fridge that controls the temperature. We also reside in a woodsy area and people are constantly going in and out of the hotel , so a bug will definitely get into the hotel, we have pest control that comes once a month Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wingate by Wyndham, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Jami
1.0分
商务出差
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Extremely Understaffed and Filthy
Check in was quick and easy. When you walk towards the elevator, you can smell a foul odor and then it’s (odor) in the elevator. Elevator is dirty and the stainless steel is STAINED. Hotel room smelled like someone lived there with several pets. Room smelled terrible. Urine, poop, food, and whatever else has been on the floor. Hardwood floors and bathroom floor was sticky. Smoke detectors wires hanging. Holes in the wall near shower head. The hotel appears to be understaffed. I think housekeeping replenishes tissue, empties trash and changes bed linens, towels. I don’t think they mop or swiffer.
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酒店回复: Thank you for taking the time to tell us about your experience at Wingate by Wyndham Jackson/Ridgeland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that this was your experience, we have a houseman who cleans the lobby, hallways, and elevator in the morning, unfortunately does not stay that way , if there is any issue let the front desk know, also if there is an issue with you room please notify the front desk. we have two people working the front desk from 10 am until 1:30pm and again at 2pm until 5pm, especially during busy weekends those times are extended, if your only seeing one that may mean the other is helping a customer. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wingate by Wyndham, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,jami
一切都很好，除了最后一天。因为天气原因，他们没有食物了。
床品很舒服，房间非常干净，早餐也很棒。
好的，
the room was somewhat clean. the floors should have been cleaned. check in was less than desirable because i specifically stated that i needed adjourning room and was confirmed in my reservation, and they wanted to charge me extra for that. the shower had mold in the corners. breakfast staff were OUTSTANDING!!!!.
No curtain, only a blind on window. I was on the 1st floor and felt like people could see in plus it was bright in room at night from outside lights than in the day time. Every time you go to from desk there is a sign “be back 5-10 minutes “. My friend walked into a dirty room and had to be changed.
As a travel nurse and avid traveler, I have stayed in many hotels. This, by far, was the most HORRIBLE stay I have ever had at any hotel in my life. I booked here because I assumed that Wyndham had a decent reputation. Upon entering the room, it smelled like mold. The carpet and side of the bed had large stains, and the bathroom was dirty with hair left in the sink. I asked to change rooms, and when I returned from dinner to go to sleep, the bed in the new room had 2 LIVE INSECTS on the sheets. I ended up having to book a room at another hotel just to get a couple of hours of rest before getting back on the road. The front desk staff was rude and unconcerned regarding the issues in both rooms.
I also asked to speak with the hotel manager (Jamie Ferguson), who informed me that the general manager (Kenny) "said that there can be no compensation for the stay". She also stated that she could not provide the contact information for "Kenny". I would not advise ANYONE to book here, and I will never book with Wyndham again going forward.
Front desk reception was the most cold and unfriendly that I think I have ever experienced. The faucet in the bathroom leaked around the base and ran out onto to the floor that was manageable. The room otherwise was fine and spacious.
Receptionist needs some retraining in customer service
the room was very clean and smelled like it just got clean.
the staff was the best (like family), the food filled you for the day like at home.
Floor felt weird in the room… wall plugs were broke/wouldn’t hold anything. Fridge barely worked, room felt muggy. There was a dead roach in the hall right by our room. The lock on the door wouldn’t lock. The breakfast was nasty and barely any options.
Extremely Understaffed and Filthy
Check in was quick and easy. When you walk towards the elevator, you can smell a foul odor and then it’s (odor) in the elevator. Elevator is dirty and the stainless steel is STAINED. Hotel room smelled like someone lived there with several pets. Room smelled terrible. Urine, poop, food, and whatever else has been on the floor. Hardwood floors and bathroom floor was sticky. Smoke detectors wires hanging. Holes in the wall near shower head. The hotel appears to be understaffed. I think housekeeping replenishes tissue, empties trash and changes bed linens, towels. I don’t think they mop or swiffer.