酒店回复: Dear LindaThank you for taking the time to tell us about your experience at Wingate by Wyndham Ridgeland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that this was your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wingate by Wyndham, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Jami
酒店回复: Dear Thais,Thank you for taking the time to tell us about your experience at Wingate by Wyndham Ridgeland. It is always a pleasure to receive positive feedback.I am particularly pleased that you found. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wingate by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,JamiFront Desk manager
5.0分
其他
Room was clean, breakfast was great (much better than most continental breakfasts). Staff was accommodating and polite.
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酒店回复: Dear Sean,Thank you for taking the time to tell us about your experience at Wingate by Wyndham Jackson/Ridgeland. It is always a pleasure to receive positive feedback.I am particularly pleased that you found . I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wingate by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,JamiFront Desk manager
1.0分
家庭亲子
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The hotel looks nice from the outside and the lobby. The staff was friendly. However our room was awful. The smoke detectors had been removed from the ceiling. The sprinklers had been covered and wrapped with plastic. The floors and showers were dirty. You couldn’t shut the bathroom door. The room smelled of mildew and everything seemed damp. We asked for an extra blanket for our sons crib and it wasn’t delivered until 11pm when we were already asleep and they rudely banged on the door. If it wasn’t for our tired toddler we would have left and found a different hotel.
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酒店回复: Thank you for taking the time to tell us about your experience at Wingate by Wyndham Jackson/Ridgeland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that this was your experience, unfortunately some people do cover the sprinkles and/or smoke detectors to proceed to the something that disrespect the hotel for example, smoke, we do apologize that we did not notice that, we work in a fast pace environment. In most cases if there is an issue with the room explain to the front desk and another room can be provided for your comfortability . Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wingate by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Jami
1.0分
商务出差
It’s was over a 20 minute wait to check in . No apologies and the bathroom had hair everywhere.
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酒店回复: Thank you for taking the time to tell us about your experience at Wingate by Wyndham Jackson/Ridgeland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that this was your experience, if there are any issues that you feel need to be addressed a manager is always on duty in the morning. If your room had any issues notify the front desk they can either fix the issues or move you if possible. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wingate by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Jami Front Desk manager
3.0分
其他
While the room was in need of deep cleaning and was in a state of disrepair, staff, Jami and Katrina in particular were most helpful and professional.
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酒店回复: Thank you for taking the time to tell us about your experience at Wingate by Wyndham Jackson/Ridgeland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that this was your experience . Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wingate by Wyndham, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Jami
一切都很好，除了最后一天。因为天气原因，他们没有食物了。
床品很舒服，房间非常干净，早餐也很棒。
酒店本身状况不错，但房间不干净，我不会再来。浴室柜台、床单和枕套上都有头发。他们没有整理好床，我们不得不两次要毯子。墙壁和灯罩上有令人担忧的污渍。总体而言，这是一次令人失望的体验。
不会再住在这里。
垃圾桶没有清空。架子上没有面巾纸。浴室地板出汗且粘稠。晚上 8 点左右没有人在前台办理入住手续。我不得不按了好几次铃。床单确实看起来很干净，床也很舒服。
刷了我的房卡，被安排到了错误的房间，无法进入，这样做非常不安全。我退房的时候，那个人正在睡觉。无法吃早餐
好的，
Room was clean, breakfast was great (much better than most continental breakfasts). Staff was accommodating and polite.
The hotel looks nice from the outside and the lobby. The staff was friendly. However our room was awful. The smoke detectors had been removed from the ceiling. The sprinklers had been covered and wrapped with plastic. The floors and showers were dirty. You couldn’t shut the bathroom door. The room smelled of mildew and everything seemed damp. We asked for an extra blanket for our sons crib and it wasn’t delivered until 11pm when we were already asleep and they rudely banged on the door. If it wasn’t for our tired toddler we would have left and found a different hotel.
It’s was over a 20 minute wait to check in . No apologies and the bathroom had hair everywhere.
While the room was in need of deep cleaning and was in a state of disrepair, staff, Jami and Katrina in particular were most helpful and professional.