酒店回复: Thank you for sharing your feedback with us. We sincerely apologize that the room cleaning during your stay did not meet expectations—especially over such an extended visit. That’s certainly not the level of service we aim to provide, and we’ll be addressing this with our housekeeping team to ensure it’s corrected moving forward.We’re glad to hear that, aside from that issue, your stay was okay, but we know we can do better. We truly appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much improved experience in the future.
4.0分
其他
原文
翻译提供方：Google
不错的酒店
酒店漂亮舒适，服务周到，床也很舒服。
办理入住的女士也非常友好。
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酒店回复: Thank you for choosing to stay with the Holiday Inn for your recent stay in Jackson. We are thankful you enjoyed your stay and if there is anything in the future we can do for you please let us know.
5.0分
其他
Our stay was great! The room was clean and the staff was very friendly and helpful. I will definitely stay there again.
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酒店回复: Thank you so much for sharing your experience with us! We’re thrilled to hear that you enjoyed a clean, comfortable room and that our team made you feel welcome and well taken care of. Knowing you’d definitely stay with us again means a lot.We look forward to welcoming you back on your next visit!
3.0分
其他
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the shower floor needed to be redone as it was old and falling apart. there was a discoloration and it was rough on your feet--very gross! the toilet was leaking water the whole time. the faucet on the sink was not secure. the icemaker on our floor wasn't working. got 3 towels--2 nights for 3 people and when went to get more had to wait for towels as they didn't have any more at that time. We definately wouldn't stay here again....
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the condition of your room and the inconveniences you experienced during your stay. This is certainly not the level of quality and comfort we strive to provide our guests. Your comments have been shared with our maintenance and housekeeping teams so that these issues can be addressed immediately. We appreciate you bringing these matters to our attention and regret that we fell short of your expectations.
5.0分
其他
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Would stay there again Breckfast was realy good clean and friendly staff didn't like the pool to cold and no wear to sit around around pool we had 10 Adult's that came there to sit and swim
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酒店回复: Thank you for sharing your feedback! We’re so glad to hear you enjoyed your stay, especially our clean rooms, friendly staff, and great breakfast. We appreciate your comments about the pool temperature and seating area—your input helps us identify ways to improve the experience for all our guests. We hope to welcome you and your group back again soon for an even better stay!
5.0分
独自旅行
This was my first stay here and will not be my last. Exceedingly clean, friendly and helpful staff and we accommodations.
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酒店回复: Thank you so much for your wonderful feedback! We’re delighted to hear that your first stay with us was such a positive experience. Our team takes great pride in providing a clean and welcoming environment, and it’s great to know that our staff made you feel right at home. We look forward to welcoming you back for many more visits!
5.0分
商务出差
Comfortable, convenient, very clean and the staff is very friendly and knowledgeable.
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酒店回复: Thank you for the wonderful 10/10 rating! We’re delighted to hear that you found your stay comfortable, convenient, and very clean. Our team will be thrilled to know their friendliness and knowledge made a positive impact. We truly appreciate you choosing to stay with us and hope to welcome you back again soon!
1.0分
家庭亲子
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I’ve stayed at this location a handful of times. I live in Jackson but my kids like to swim so sometimes I get a hotel and this one is our go to. Not anymore. Check in was great. Service was friendly. We get to the room and there’s an entire woman’s outfit sitting in the chair that’s at the desk. I thought it was my kids outfit so I handled someone’s nasty clothes. There was poop marks 12 inches above where the toilet paper is at. There was some nasty stuff on the end of the bed I slept in. I really don’t want to describe it but I have pics and I did show the staff. The kids pool normally has a sprinkler, but according to the staff is likely not going to be fixed due to cost or something. I don’t know. Pretty ridiculous when I paid $140 for a room. The ac/heat unit needed attention. Wouldn’t get warm. Wouldn’t get cool. The plug in next to the bed was broke so we had to charge things across the room. I booked with notes that i had a 7 year old and a 12 year old and I was booked in a conjoining room which I did not feel safe in. As I explained to the staff, I’m not trying to be negative but I loved this hotel at one point. And I want it to get back to that. Maybe this was an off day for the staff. I’m not sure. I know me staying elsewhere won’t hurt anyone’s pockets but I’ll be taking a break from Holiday Inn.
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酒店回复: Thank you for taking the time to share such a detailed account of your recent stay. I want to sincerely apologize for the experience you and your family had. From the cleanliness issues in your room to the concerns with the pool, heating and cooling unit, outlets, and room assignment, this is far from the standard we expect and strive to provide our guests. I’m especially sorry for the discomfort and inconvenience these problems caused during a stay that should have been enjoyable for you and your children.Your comments are very important to us. We have already shared your feedback with our housekeeping and maintenance teams so the specific issues you noted can be addressed immediately. We also take your concerns about room placement and safety seriously and will review how such requests are handled moving forward.I understand your disappointment, especially since you’ve chosen our hotel in the past and considered it your go-to place for family getaways. We truly value your loyalty, and it is upsetting to know that we let you down this time.I would welcome the chance to speak with you directly and learn more about how we can regain your trust. Please feel free to reach out to me at [your contact information]. Your feedback helps us improve, and I do hope you will give us another opportunity in the future to provide the safe, clean, and enjoyable stay that you and your family deserve.
1.0分
家庭亲子
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The hotel called me less than 24 hours ahead of our departure to Michigan and said they canceled my rooms. They just said, oops we are full. My reservation had been made well over a month ahead of time. They made zero attempt to help get us set up elsewhere so we were scrambling to find a place at the last minute. Won’t EVER book there again.
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酒店回复: I am very sorry to hear about your experience at the hotel. We authorize for payment for room 24 hours in advance and your credit card failed for payment. We called to get new credit card information and no response. We hope you understand the situation.
服务员很友善
房间清洁很不尽如人意。
11个晚上只整理过一次床。除此之外，还不错。
不错的酒店
酒店漂亮舒适，服务周到，床也很舒服。
办理入住的女士也非常友好。
Our stay was great! The room was clean and the staff was very friendly and helpful. I will definitely stay there again.
the shower floor needed to be redone as it was old and falling apart. there was a discoloration and it was rough on your feet--very gross! the toilet was leaking water the whole time. the faucet on the sink was not secure. the icemaker on our floor wasn't working. got 3 towels--2 nights for 3 people and when went to get more had to wait for towels as they didn't have any more at that time. We definately wouldn't stay here again....
Would stay there again Breckfast was realy good clean and friendly staff didn't like the pool to cold and no wear to sit around around pool we had 10 Adult's that came there to sit and swim
This was my first stay here and will not be my last. Exceedingly clean, friendly and helpful staff and we accommodations.
Comfortable, convenient, very clean and the staff is very friendly and knowledgeable.
I’ve stayed at this location a handful of times. I live in Jackson but my kids like to swim so sometimes I get a hotel and this one is our go to. Not anymore. Check in was great. Service was friendly. We get to the room and there’s an entire woman’s outfit sitting in the chair that’s at the desk. I thought it was my kids outfit so I handled someone’s nasty clothes. There was poop marks 12 inches above where the toilet paper is at. There was some nasty stuff on the end of the bed I slept in. I really don’t want to describe it but I have pics and I did show the staff. The kids pool normally has a sprinkler, but according to the staff is likely not going to be fixed due to cost or something. I don’t know. Pretty ridiculous when I paid $140 for a room. The ac/heat unit needed attention. Wouldn’t get warm. Wouldn’t get cool. The plug in next to the bed was broke so we had to charge things across the room. I booked with notes that i had a 7 year old and a 12 year old and I was booked in a conjoining room which I did not feel safe in. As I explained to the staff, I’m not trying to be negative but I loved this hotel at one point. And I want it to get back to that. Maybe this was an off day for the staff. I’m not sure. I know me staying elsewhere won’t hurt anyone’s pockets but I’ll be taking a break from Holiday Inn.
The hotel called me less than 24 hours ahead of our departure to Michigan and said they canceled my rooms. They just said, oops we are full. My reservation had been made well over a month ahead of time. They made zero attempt to help get us set up elsewhere so we were scrambling to find a place at the last minute. Won’t EVER book there again.