酒店回复: Scott, thank you for taking my call today and for allowing me to make this right for you. Again, we are truly sorry about your experience. We are looking into making an adult only time. Thank you for the suggestion. We look forward to your next stay and showing you what we are truly all about.
3.0分
商务出差
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Our room, 317 had a view of the dumpsters. That can't be helped, of course, but keeping the dumpsters straightened and the area around them free of trash on the ground can be helped. The area around this hotel is especially noisy at night. Lots of street traffic. The room, itself, is noisy due to the mini-fridge making a racket. In the early morning hours (5:00 a.m.) the shower noise from other rooms is very loud.
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酒店回复: Thank you for staying with us! I sincerely apologize that your stay didn't meet your expectations. We'll do our part to keep the area around the dumpster clean. Do keep in mind that dumpster belongs to our neighboring business. Regarding the room noise, I'll have the noise level checked on the mini fridge. We'd love a second chance to improve upon this experience that you had.Have a GREAT Day!
5.0分
家庭亲子
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We had a wonderful night of sleep because Monica accommodated our request for a top floor room away from vending machines, elevator and other guests. We truly appreciate her help because we had stayed in a Holiday Inn Express two nights prior and it was so noisy that we didn’t enough sleep. Thank you Monica!!!
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酒店回复: Thank you for staying with us! We appreciate you scoring us a perfect 10/10. I love to hear your compliment of Monica. I'll make sure to recognize her for your feedback. We'd love and look forward to you staying with us again.Have a GREAT Day!
5.0分
家庭亲子
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convenient multiple food outlets within walking distance if you stay here, make sure you try EZ’ restaurant just across the street. Staff is great. Facility is clean and very welcoming. I would definitely stay here again.
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酒店回复: Thank you for taking the time to review your recent stay with us while in Wenatchee. We agree that our location is great. So close to many food options and local attractions. We were happy to hear that our staff stood out to you and the superior service they give. Thank you for choosing us and we look forward to your next stay.
5.0分
其他
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Most hospitable hotel
When we checked in in the evening, we were reminded that they offer dinner, included in the room rate. What a surprise. When we checked out, we were offered banana and apples to bring with us. They are really nice folks.
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酒店回复: We loved the title of your review. It just made our hearts sign. We really do work hard to be hospitable in all that we do and we were delighted to hear that you found us to be that. Thank you. Please come back soon.
5.0分
其他
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Trip
From the moment we arrived at the hotel, the staff was exceptionally friendly and accommodating. The hospitality, cleaning, and breakfast staff made our stay enjoyable and comfortable. We were treated with sweet treats, delicious water and coffee, and suggestions for places to go and where to eat. Great trip!
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酒店回复: Wow! Thank you so much for your valuable feedback regarding your recent stay with us. So glad our exceptional staff took great care of you. There is a lot to do in Wenatchee and places to eat, We hope to see you again soon.
5.0分
其他
Stay here
the building is well cared for and the hotel staff goes the extra mile to make us feel at home! Highly recommend
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酒店回复: You paid us such a high compliment in that you would recommend us to others. We couldn't ask for more than that. We have a remarkable staff here that go above and beyond to make sure our guests are satisfied. We look forward to seeing you again.
5.0分
情侣出游
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The service in this hotel is amazing, the receptionists are all so nice and helpful, we definitely recommend staying here.
They go above and beyond to satisfy their guests with extra care and attention.
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酒店回复: Thank you for choosing to stay with us while in Wenatchee. We appreciate your business and we hope to see you again soon.
5.0分
家庭亲子
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My family and I thoroughly enjoyed our stay here. The pool was clean and the daily breakfast was amazing, plenty of options. They also have this cool pancake maker that I had never seen before. It was clean when we arrived at the room and there was a cute note from the housekeeping staff :) The lady in the front who checked us in was super nice and spoke to us in our preferred language (Spanish) and explained everything so well.
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酒店回复: Thank you for staying with us! I love to hear that you enjoyed the pool and breakfast. We appreciate your compliment of staff as our mission is to impress our guests. We'd love and look forward to you staying with us again.Have a GREAT Day!
房间很好，客户服务也很好。
早餐很棒，而且会持续补充。
住宿体验糟透了。要是能提前告知我们有两个儿童冰球队住在酒店，而且几乎没有人看管就好了。泳池和水疗中心整天都挤满了孩子。需要做出一些改变，设置成人专属时间。几乎根本没睡好。我的假期毁了。
Our room, 317 had a view of the dumpsters. That can't be helped, of course, but keeping the dumpsters straightened and the area around them free of trash on the ground can be helped. The area around this hotel is especially noisy at night. Lots of street traffic. The room, itself, is noisy due to the mini-fridge making a racket. In the early morning hours (5:00 a.m.) the shower noise from other rooms is very loud.
We had a wonderful night of sleep because Monica accommodated our request for a top floor room away from vending machines, elevator and other guests. We truly appreciate her help because we had stayed in a Holiday Inn Express two nights prior and it was so noisy that we didn’t enough sleep. Thank you Monica!!!
convenient multiple food outlets within walking distance if you stay here, make sure you try EZ’ restaurant just across the street. Staff is great. Facility is clean and very welcoming. I would definitely stay here again.
Most hospitable hotel
When we checked in in the evening, we were reminded that they offer dinner, included in the room rate. What a surprise. When we checked out, we were offered banana and apples to bring with us. They are really nice folks.
Trip
From the moment we arrived at the hotel, the staff was exceptionally friendly and accommodating. The hospitality, cleaning, and breakfast staff made our stay enjoyable and comfortable. We were treated with sweet treats, delicious water and coffee, and suggestions for places to go and where to eat. Great trip!
Stay here
the building is well cared for and the hotel staff goes the extra mile to make us feel at home! Highly recommend
The service in this hotel is amazing, the receptionists are all so nice and helpful, we definitely recommend staying here.
They go above and beyond to satisfy their guests with extra care and attention.
My family and I thoroughly enjoyed our stay here. The pool was clean and the daily breakfast was amazing, plenty of options. They also have this cool pancake maker that I had never seen before. It was clean when we arrived at the room and there was a cute note from the housekeeping staff :) The lady in the front who checked us in was super nice and spoke to us in our preferred language (Spanish) and explained everything so well.