酒店回复: Dear Guest, Thank you for your wonderful feedback! We’re delighted that you enjoyed your spacious triple room and found our location convenient for exploring Lucerne’s attractions. It’s great to hear that you enjoyed our breakfast selection, especially the fresh fruit, and that it suited your tastes. We’re also glad you found the area quiet and comfortable, and that our on-site parking added to your convenience. We truly appreciate your kind words and look forward to welcoming you back on your next visit to Lucerne!Sincerely, S. Samil Benli - General Manager
酒店回复: Dear Guest, Thank you for your feedback! We’re glad you found our rooms spacious and clean, and that our convenient location and luggage storage made your stay easier. We look forward to welcoming you back on your next visit to Lucerne!Sincerely, S. Samil Benli - General Manager
酒店回复: Dear Guest,Thank you very much for your detailed and positive review. We are delighted that you appreciated our convenient location near the bus stop and Coop supermarket, as well as the cleanliness, comfort, and breakfast experience. We also take note of your valuable feedback regarding the elevators and will share this with our technical team for further review.Best regards,Erton Roci - Assistant General Manager
酒店回复: Dear Guest,Thank you very much for your outstanding review. We are delighted that you enjoyed our convenient location, cleanliness, and friendly service, as well as the easy walking access to the train station, old town, and nearby shops.Best regards,Erton Roci - Assistant General Manager
4.7分
标准大床房
代人预订
沉睡狮子步行3分钟。水塔花桥/火车站步行10分钟左右，也有公交直达。对付一天还算可以。
前台非常热情专业。
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酒店回复: Dear Guest, Thank you for your kind feedback! We’re glad you enjoyed our convenient location and found our front desk staff friendly and professional. We hope to welcome you back on your next visit to Lucerne!Best Regards, S. Samil Benli - General Manager
酒店回复: Dear Guest, Thank you for taking the time to share such detailed feedback. We're truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the inconveniences you encountered during your stay.We regret the issues you faced with the toilet door, inconsistent shower temperature, and bed size discrepancies. Your comments regarding the room size and bedding have been noted and will be reviewed with our housekeeping and reservations teams to ensure accuracy in our listings and guest communication.We also apologize for the check-in delays and confusion related to your two-night, two-reservation stay. We understand how frustrating it must have been to clarify your breakfast entitlements and room access late at night. This is certainly not the level of service we aim to provide, and we will be addressing these matters with the team to improve both efficiency and clarity for future guests.Regarding the breakfast policy for children, we understand your concerns and apologize for any miscommunication. Your feedback will help us re-evaluate how our policies are explained and applied at check-in.We truly value your feedback, as it highlights important areas for improvement. While we’re sorry to hear you won’t be returning, we hope you might consider giving us another opportunity in the future to provide a much better experience.Best regards, S. Samil Benli - General Manager
酒店回复: Dear SelbyChan,Thank you for your feedback. We are glad to hear that you appreciated our convenient location close to Lucerne’s main attractions and found good value in staying with us. At the same time, we take note of your comments regarding the hotel’s condition and service, and we will review them with our team for improvements.Best regards,Erton Roci - Assistant General Manager
房间很大，订的三人间，位置也不错，溜达就能到景点。早餐很好吃！还有新鲜水果，种类非常丰富！比较适合中国胃。附近也很安静，住得很舒适，背后可停车。
途经卢塞恩过渡一晚，快捷酒店的标准配置，早餐还挺丰盛的倒是没想到，门口停车也挺方便，20CHF可以停24小时，直接前台支付停车费
房间大干净。可以在checkin时间之前免费寄存行李。我们本来是定了附近一家胶囊酒店的，由于第一晚体验不佳后面几晚立刻改定了这里，感觉被救赎了！！ 位置很方便，出门几步路就是车站，有1/19路直接去火车站，车站旁边就是coop，再走几步路就是垂死狮子像。住了两晚因为都是下雨天每天都早早回来吃泡面。
酒店就在老城区的狮子雕像旁边。我住过很多宜必思集团的酒店，但这家是最好的，虽然价格也是最高的。房间很宽敞，床也很大，早餐也很丰盛！我不太了解宜必思集团的品牌划分，所以这么说可能不太妥当，但它真的改变了我对宜必思的印象。
选择这家酒店是因为它的地理位置非常好，住得很满意。房间状况和清洁度都不错。虽然能感觉到有点旧了，但这也是没办法的事。员工们也很友好。
酒店位置非常不错，从卢塞恩火车站坐公交1路车到达酒店很方便，即使步行走走到酒店也不远，十几分钟即可。
出酒店大门左手走几步路就是coop超市，就是晚上打烊很早，超市门口也是1路公交车站，往卢塞恩火车站和码头方向。
酒店干净整洁卫生舒适，早餐也美味可口丰盛，早餐座位也宽敞，可以美美的享受一顿早餐。
唯一感觉两台OTIS电梯有些老旧，门缝间隙是否有些大，是否有些松垮，运行时有些晃荡，建议酒店方最好请大师傅做一次彻底的维修保养。卢塞恩是Schindler迅达电梯全球总部所在地，相信一定能请到有好手艺的大师傅来维护好这两台电梯。
BTW，酒店入住时会收取每人每晚4.5瑞郎的城市税。这一点也要非常感谢携程客服与酒店方的沟通和协调。
酒店位置很好，可以走路到车站和各景点，携程页面的介绍有误，没有展示酒店距离卢塞恩火车站的距离，酒店很干净，服务态度很好，走路不远有个奥乐齐，去老城墙也走路可达；走路可达城区的两个教堂。
沉睡狮子步行3分钟。水塔花桥/火车站步行10分钟左右，也有公交直达。对付一天还算可以。
前台非常热情专业。
非常一般，厕所门关不了，洗澡水时冷时热，定的特大床房，显示1.81，实际大概1.7米，我另外一间是双床房，比特大床单宽15-20cm，价格还便宜点。问了前台，说我的房间就是king size，只是看起来不大，真是无语。
前台日本小姐姐感觉不太专业，办个入住搞了半小时，我有间房两晚是两个订单，一开始说第二天没有早餐，我还得拿酒店确认函给她看，然后第二天还要拿房卡去刷新。我住过那么多酒店，国外也是，从来没试过两个订单她办不了直接续住的。
第二天晚上半夜去抽烟，第一道门可以刷卡进去，第二道门没得刷卡，被前台小哥锁了，等了20分钟。（第一晚没事），他就不考虑有人半夜要进来的吗，一点歉意都没。
还有，我家三个娃，一间房有三个早餐，一间房没有，我想着买两个儿童早餐就ok了。前台说不行，两个小娃那个房间有早餐了，只能给另一间房买两个大人的。一言难尽，房间图片我懒得拍了，以后不会选择了。
酒店地理位置非常好，步行距离十分钟便可到达卡佩尔廊桥、垂死狮子像、卢塞恩湖等主要景点。但酒店比较陈旧，但相比其他卢塞恩的酒店非常具有性价比。