酒店回复: Hello Gary,Thank you for sharing your experience with us. We're glad to hear you enjoyed your room and found the breakfast satisfactory. As for the incidental charge, we aim to provide guests with clear information regarding our policies. Your feedback is valuable, and we appreciate you bringing this to our attention. We hope to welcome you back in the future for a more seamless stay.
酒店回复: Dear Ashley,Thank you for your fantastic review! At Holiday Inn Express Indianapolis - Southeast, we strive to go above and beyond for our guests, and we're glad that the hospitality of our team members stood out during your visit. Rest assured, we will share your generous feedback with them. It was a pleasure having you here, and we hope to welcome you back for another pleasant stay in the future.
2.0分
其他
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I specifically booked a bathroom with a roll in accessible shower. I am in a wheelchair and although I can’t stand and walk short distances, I cannot get into a standard tub/shower combo. They did provide a contraption that looks like it is a removable seat. It was stowed in the bathroom underneath the sink encounter and it was very heavy so I would be unable to lift it and place it on the tub Even if I could figure out how it works. And even if I was to use it and it wasn’t put together properly and it collapse while I was sitting on it then I would be in bad shape. I don’t understand how I can make a reservation once in advance and request a specific room and then Get something completely different and on usable.
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酒店回复: Hello theresa,Thank you for sharing your experience regarding your recent stay. We understand the importance of accessibility needs and apologize for any inconvenience you faced with the bathroom setup. Your feedback is valuable, and we take all comments seriously as we strive for improvement in our services and facilities. We recommend reaching out to management directly for further discussion regarding your reservation details and accommodations provided during your stay. Your voice is important to us, and we appreciate your insights.
4.0分
商务出差
Hotel was clean
Room was clean
Check in staff was NOT friendly
Breakfast staff was friendly
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酒店回复: Hello Kris,Thank you for sharing your feedback. We're glad to hear that you appreciated the cleanliness of your room and the friendliness of our breakfast staff. We continually strive to enhance our guest experience and your comments regarding the check-in staff will be noted for future training. We hope you enjoyed your overall stay with us and that you will consider returning in the future for a more positive experience.
环境一般，还算新
房间不错，就是不喜欢意外收费。
房间真的很不错。早餐还可以。不喜欢提前收取“杂费”。据我所知，我事先并不知道有这笔费用。我以前从未遇到过这样的收费，所以感觉很意外。我不喜欢意外。
通往外部出口的防火门关不严。房间里到处都是蚂蚁。宣传说水疗中心可以正常使用，但我们到达时，他们却毫无预警地把它拆了。建筑外墙粗糙。到处都是垃圾，停车位的指示牌也倒挂着。不推荐。
我没有入住预订的房间。我预订了两间双床房，两间房都应该配备沙发床。但实际上两间房都没有沙发床。而且，我们被迫入住两层楼的房间，导致我们一行人无法见面。二楼的房间噪音很大，来自州际公路。虽然毗邻六车道高速公路，噪音问题可以理解，但这噪音实在太大了。听起来像是空调的隔音屏障或其他什么东西漏进来的。三楼的房间则没有这个问题。此外，二楼的房间也小得离谱。房间窄得几乎推不进行李车。三楼的房间同样没有这个问题。酒店很干净，服务也很友好，只是我们每隔几个小时就要换一次房卡。两个晚上我们换了四套房卡。带着一个正在睡觉的五岁孩子，这非常不方便。
我们很喜欢酒店的游泳池和泳池房。泳池水温很暖和，大家都很喜欢，而且也很干净。但是泳池里似乎添加了大量的氯。泳池里有氯是正常的，但如果你曾经在氯含量很高的泳池里游过泳，你就会明白我的意思了。这家酒店还算不错，但是房间钥匙的问题、因为道路噪音无法入睡、没有得到我们付费的服务等等，让我们下次去印第安纳波利斯不会再来了。
入住时房间还没准备好，开完会回来办理入住。没有拿到收据，退房后仍然没有收到？？
米奇
早餐简直糟透了，煎饼机坏了。房间钥匙一直重置，进不了房间。浴缸很脏。
我的预订不可用
谢谢您的服务。
I specifically booked a bathroom with a roll in accessible shower. I am in a wheelchair and although I can’t stand and walk short distances, I cannot get into a standard tub/shower combo. They did provide a contraption that looks like it is a removable seat. It was stowed in the bathroom underneath the sink encounter and it was very heavy so I would be unable to lift it and place it on the tub Even if I could figure out how it works. And even if I was to use it and it wasn’t put together properly and it collapse while I was sitting on it then I would be in bad shape. I don’t understand how I can make a reservation once in advance and request a specific room and then Get something completely different and on usable.
Hotel was clean
Room was clean
Check in staff was NOT friendly
Breakfast staff was friendly