We were in room 200 and although it was convenient with bringing luggage into room with location on first floor and access to breakfast area it was loud with kids running in the halls, people talking, noise from preparing breakfast and noise from exterior traffic. We were woken up at 5;50AM b/c of “ hall noise “ . Not a restful sleep!!
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酒店回复: Thank you for sharing your feedback. We are sincerely sorry that your experience did not meet your expectations. Your feedback is important to us, and we appreciate you bringing this to our attention. Your input helps us improve and provide the best possible service to our guests.
5.0分
其他
Loved the bed. The lady taking care of the breakfast was amazing, she was so nice and very efficient. I did not get her name but she was great.
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酒店回复: We appreciate your feedback and are delighted to know you enjoyed your stay. Your satisfaction is our top priority, and we look forward to serving you again soon.
5.0分
家庭亲子
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Got a 2 bedroom suite, spacious and also had 2 bathrooms. Great space for a great price. Clean & affordable. Still waiting for the $50 hold to be removed from my card form of payment though.
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酒店回复: We appreciate your feedback and are delighted to know you enjoyed your stay. Your satisfaction is our top priority, and we look forward to serving you again soon.
2.0分
商务出差
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My opinion: stay elsewhere. Our room was so dirty that our feet turned black from walking barefoot on the carpet immediately after loading in. Our sink was clogged as well. The walls are super thin and we heard everything in the hall and from the room above us. We have a special needs toddler who has an early bed time and the onsite manager and staff were not very respectful of that. Manager would not listen to what I was saying and forced me to repeat myself multiples times. No respect given to my family and nothing done to make it right. We won't be back.
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酒店回复: We are so sorry to read about your experience, this is not the impression we want to leave with our guests. Please call us to discuss further as we'd love the opportunity to make this right for you.
5.0分
家庭亲子
The hotel room was very spacious. Check-in was very convenient. The breakfast was very good and fresh.
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酒店回复: Thanks so much for the great review! We're glad you enjoyed your stay with us as well as our delicious hot breakfast buffet! We look forward to seeing you again very soon.
1.0分
家庭亲子
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Paper thin walls , no connecting main lobby , loud neighbors and room was extremely loud with connecting room . The ceiling felt like it rumbled from the people upstairs .. just bad overall
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酒店回复: Thank you for sharing your feedback, we are sorry to read that your stay missed the mark. We hope to have another chance to serve you in the future to make a better impression.
4.0分
其他
Close to many resorts and reataurants, slightly dated inside and smelled strongly like chlorine, but overall a positive experience
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酒店回复: Thank you so much for taking the time to share your feedback and for rating your stay an 8 out of 10! We're glad to hear that you had a positive experience overall. We look forward to welcoming you back again soon!
5.0分
其他
Great they had the flexibility to have the outdoor pool open! Nice layout in lobby fir breakfast.
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酒店回复: Thanks so much for the great review! We're glad you enjoyed your stay with us! We look forward to seeing you again very soon.
5.0分
其他
Free breakfast was excellent. Everyone was very friendly and gave us a great suggestion for dinner. Going back next year.
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酒店回复: We appreciate your feedback and are delighted to know you enjoyed your stay.Your satisfaction is our top priority, and we look forward to serving you again soon.
5.0分
家庭亲子
I had a lost item and the staff was very cooperative in trying to find it for me. Thanks for the effort guys!
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酒店回复: Thank you for your great review, we're so glad you enjoyed your stay with us at Holiday Inn Express Wisconsin Dells and look forward to welcoming you back again soon!
We were in room 200 and although it was convenient with bringing luggage into room with location on first floor and access to breakfast area it was loud with kids running in the halls, people talking, noise from preparing breakfast and noise from exterior traffic. We were woken up at 5;50AM b/c of “ hall noise “ . Not a restful sleep!!
Loved the bed. The lady taking care of the breakfast was amazing, she was so nice and very efficient. I did not get her name but she was great.
Got a 2 bedroom suite, spacious and also had 2 bathrooms. Great space for a great price. Clean & affordable. Still waiting for the $50 hold to be removed from my card form of payment though.
My opinion: stay elsewhere. Our room was so dirty that our feet turned black from walking barefoot on the carpet immediately after loading in. Our sink was clogged as well. The walls are super thin and we heard everything in the hall and from the room above us. We have a special needs toddler who has an early bed time and the onsite manager and staff were not very respectful of that. Manager would not listen to what I was saying and forced me to repeat myself multiples times. No respect given to my family and nothing done to make it right. We won't be back.
The hotel room was very spacious. Check-in was very convenient. The breakfast was very good and fresh.
Paper thin walls , no connecting main lobby , loud neighbors and room was extremely loud with connecting room . The ceiling felt like it rumbled from the people upstairs .. just bad overall
Close to many resorts and reataurants, slightly dated inside and smelled strongly like chlorine, but overall a positive experience
Great they had the flexibility to have the outdoor pool open! Nice layout in lobby fir breakfast.
Free breakfast was excellent. Everyone was very friendly and gave us a great suggestion for dinner. Going back next year.
I had a lost item and the staff was very cooperative in trying to find it for me. Thanks for the effort guys!