酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We are delighted to hear that our strategic location next to Ayani Mall and in the heart of the city made your stay convenient. We're also pleased that you enjoyed our breakfast selection and the friendliness of our team—your compliments truly motivate us.We sincerely apologize for the inconvenience caused by the air conditioning not being strong enough. Your comfort is very important to us, and we will ensure our Engineering team looks into this issue promptly to prevent it from recurring.Thank you once again for your constructive feedback. We look forward to welcoming you back and providing an even more comfortable stay on your next visit.Warm regards,Ulysses JeffreyGeneral Manager
酒店回复: Dear Sir/Madam ,Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ulysses JeffreyGeneral Manager
酒店回复: Dear ,We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ulysses JeffreyGeneral Manager
酒店就座落在Ayani商场隔壁，也位于市中心，去那里都方便。
早餐品项很丰富，员工们都很友善，唯一要挑剔的，可能就是冷气开得不够足。
一言难尽的居住体验，酒店非常老旧，很久没有装修了；室内有霉变异味，饮用水要去走廊饮水机接；床铺有污渍；房间内只有办公桌和玄关有插座，充电极其不方便。总体来说是很难蚌的一次居住体验。
酒店设施明显过时了，床单的卫生状况尤其令人失望。床单上有明显的污渍和毛发，这严重影响了整体入住体验。我建议酒店翻新客房并改善卫生管理，以确保为客人提供最基本的舒适度。
每次来坤甸都住这家酒店，它就在太阳百货大楼（Megamal Matahari）旁边，走几步就到了。下次还会再来的。
地理位置优越，临近超市。房间干净整洁，前台服务效率高。早餐味道一般，就餐环境很好。酒店有泳池，早餐时间有表演。
不符合雅高美爵的品牌标准。房间装修老旧，早餐也达不到四星级酒店应有的水准。
酒店床单有股很重的异味。空调一点也不冷。我和朋友预订了两间一样的房间，但感觉不如上次住的时候好。
住得很舒服
位置绝佳，但房间有点小。
第三次入住了，旁边就是大商场，有吃的，大超市，门口道路很宽，房间环境也就那样，比国内的欠一个档次，相比郁金香的房间和设施老旧一点。