酒店回复: Thank you for staying with us and for sharing your feedback.We are truly sorry to hear that the cleanliness of your accommodation did not meet your expectations. Please accept our sincere apologies for this shortcoming. Maintaining a high standard of hygiene is extremely important to us, and we are currently reviewing your comments with our housekeeping team to ensure this issue is promptly addressed.Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you again and provide a much-improved experience.
酒店回复: Please accept our sincere apologies for the issues you experienced during your recent stay with us. We are truly sorry for the inconvenience and disappointment this caused. Your feedback is very important to us, and our maintenance team is currently working to address the concerns you mentioned to ensure they are fully resolved.
4.0分
商务出差
原文
翻译提供方：Google
细心周到的团队。
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酒店回复: Thank you so much for taking the time to share your feedback, and for choosing to stay with us. We’re delighted to know that our team’s attentive and friendly service made a positive impact on your stay. Providing warm, personalized hospitality is a top priority for us, and it’s wonderful to hear that this came through during your visit.We truly appreciate your 8/10 rating—it means a great deal to our entire staff. Your comments encourage us to keep delivering the level of care and service our guests deserve.We hope to have the pleasure of welcoming you back the next time you’re in the area. Please don’t hesitate to reach out if there’s anything we can do to make your next stay even more comfortable and memorable.
1.0分
其他
原文
翻译提供方：Google
服务不错但不好
职员
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酒店回复: Thank you for sharing your feedback with us. We are sorry to hear that you found our service did not meet your expectations. While we appreciate that you found some aspects of your stay “good,” we sincerely apologize for any shortcomings you experienced with our staff. 🙏Please know that we take your comments seriously and are committed to improving our service to better serve all our guests. If you would like to discuss your experience further, we welcome you to contact us directly.
2.0分
其他
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Staff is fine, polite, but keys didn't work, our ground floor room was stinky, sticky stuff on the floor, stains on the carpet, & so much dust/crud in the ac vents, we were nervous to breath the air. Too bad. Not up to HI Express standards we know well.
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酒店回复: Thank you for taking the time to share your feedback. While I’m glad to hear that our staff treated you politely, I want to sincerely apologize for the many concerns you encountered during your stay. The issues you described—including difficulties with your room keys, unpleasant odors, sticky flooring, carpet stains, and excessive dust in the AC vents—are far below the standards we uphold and certainly not reflective of the Holiday Inn Express brand experience you rightfully expect.Your comfort and safety should never be compromised, and I am truly sorry that your stay caused you discomfort and concern. Please know that we take this feedback very seriously. Our housekeeping leadership and maintenance team have already been alerted, and we are conducting a full inspection of the room, including a deep cleaning of the flooring, carpets, and HVAC unit, as well as reviewing our room-preparation protocols to ensure these issues are corrected and prevented moving forward.We appreciate you bringing these matters to our attention so we can make the necessary improvements.
5.0分
其他
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The hotel is nice and the staff is wonderful. The hotel manager was at the front desk when we checked in and he went above and beyond to take care of our large group. This was our 2nd time here and we will be back again!
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酒店回复: Thank you so much for your wonderful 10/10 review! 😊It was truly our pleasure to welcome you and your group back for your second stay with us. I’m delighted to hear that you found our hotel nice and our team—especially during check-in—helpful and attentive. We’re always happy to go the extra mile to make sure our guests feel comfortable and cared for. 🌟Knowing that you plan to return again means the world to us, and we can’t wait to welcome you back for stay number three! If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out.
5.0分
家庭亲子
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The best hotel stay I have ever had. I come to visit my dad who lives in a nursing home and they were very accommodating with providing extra assistance for our entire family. The staff was friendly every time we came back to the hotel. The food was yummy and hot, biscuits and gravy were THE BOMB. The coffee was beyond excellent and the room was perfect. We had a WiFi issue with our tv and they came and switched tvs for us immediately. Very very very satisfied with our stay. Will definitely be coming back!
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酒店回复: Wow — thank you so much for your wonderful review! We’re absolutely thrilled to hear that your stay with us was one of the best you’ve ever had. It means a lot to know our team helped make your visit comfortable and welcoming while you spent time with your dad. 💙We’re delighted you enjoyed the hot breakfast (we agree — the biscuits and gravy are a guest favorite! 😋), the coffee, and our friendly service. We’ll be sure to share your kind words with our entire team — they’ll be so happy to hear it.We truly appreciate your loyalty and can’t wait to welcome you and your family back for another great stay soon!
基本上还行。靠近州际公路，住一晚也足够了。他们尝试做了一个五月五日节主题早餐，但说实话，对我们俄亥俄州的人来说，就是那样吧。除此之外，各方面都中规中矩。
我们想住在伊恩代尔而不是伯明翰，虽然这家酒店的评论不算好，也没有最新的评论，但描述里说它在2024年翻新过，而且也没有其他酒店有更好的评价了。酒店确实在某些区域进行了翻新，我们的房间布置得很好，有新的软装和现代家具，但就是不干净。所有东西上都有一层灰尘（是施工留下的吗？），卫生间地板上还有长长的深色头发。窗户玻璃很脏。冰箱急需除霜，门都关不上，导致我们无法重新冷冻冰袋。我猜房间自翻新后就没人住过，也没有进行施工后的清洁。电梯很脏，噪音很大，乘到四楼有点吓人。住客显然大多是外出工作的建筑工人。员工很友好，但不太专业。
没有以前的干净！
卫生差
电视和网络都坏了。我们投诉的时候，前台的女士说经理问我们能不能用手机。浴帘看起来好像很久没换了。浴室里都能看到霉菌。而且我一直被床上的东西咬。
细心周到的团队。
服务不错但不好
职员
Staff is fine, polite, but keys didn't work, our ground floor room was stinky, sticky stuff on the floor, stains on the carpet, & so much dust/crud in the ac vents, we were nervous to breath the air. Too bad. Not up to HI Express standards we know well.
The hotel is nice and the staff is wonderful. The hotel manager was at the front desk when we checked in and he went above and beyond to take care of our large group. This was our 2nd time here and we will be back again!
The best hotel stay I have ever had. I come to visit my dad who lives in a nursing home and they were very accommodating with providing extra assistance for our entire family. The staff was friendly every time we came back to the hotel. The food was yummy and hot, biscuits and gravy were THE BOMB. The coffee was beyond excellent and the room was perfect. We had a WiFi issue with our tv and they came and switched tvs for us immediately. Very very very satisfied with our stay. Will definitely be coming back!