Arrived put on the 3rd floor and the elevator was not working. Tv didn’t work! It would turn on and turn off but could not change the channel therefore we only had the weather channel and no Netflix to connect to. SHOWER… scolding or cold there was no in between. Def will NEVER stay at this Hampton Inn again.
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酒店回复: Thank you for sharing your feedback. I’m very sorry to hear about the challenges you experienced during your stay with us.I sincerely apologize for the inconvenience caused by the elevator being out of service. We understand how frustrating that can be, especially when assigned to an upper floor. I’m also sorry to hear about the issues with the TV and shower temperature—these are not the experiences we want any of our guests to have.Please know that your comments have been shared with our maintenance and management teams so we can address these issues promptly and ensure they are resolved for future guests.We truly regret that your stay did not meet expectations, and while we understand your decision, we hope you might consider giving us another chance in the future to provide the level of comfort and service you deserve.
1.0分
其他
Room was filthy. Bedding on pull out was dirty & I had to redo the bed. Bathroom was dirty had to clean myself.
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酒店回复: Thank you for taking the time to share your feedback. I’m truly sorry to hear about the condition of your room and the inconvenience you experienced during your stay.What you described is far from the standards we strive to maintain, and I sincerely apologize for the cleanliness issues, especially with the bedding and bathroom. Your comfort and satisfaction are extremely important to us, and it's clear we fell short in this instance.Please know that your comments have been shared with our housekeeping team so that we can immediately address these concerns and ensure this does not happen again.Thank you again for your feedback, and we hope to have the chance to better serve you in the future.
3.0分
家庭亲子
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The only issue was the age and condition of the hotel. Old and moldy shower curtain, cracked floor tiles in elevator, “scratchitti” on elevator walls. The price was right, but this place is probably next in line to get knocked over.
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酒店回复: Thank you for taking the time to share your feedback. While I’m glad to hear you found value in the price, I’m truly sorry that the condition of the hotel did not meet your expectations.We take comments like yours seriously, especially when it comes to the cleanliness and upkeep of our property. The issues you mentioned—including the shower curtain, cracked tiles, and elevator condition—are all being addressed with our maintenance and housekeeping teams. Regular updates and improvements are part of our ongoing efforts, and your input helps us prioritize those areas most in need.We appreciate your honesty and hope that, if you return to the area, you’ll give us another chance to provide a more comfortable and refreshed experience.
1.0分
家庭亲子
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The area was fine but the elevator was constantly down, the staff failed to replenish shampoo and soap in the room, despite repeated requests. The front desk was rude and indifferent. We will unlikely stay here again unless no other options available
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酒店回复: Thank you for taking the time to share your experience. I’m truly sorry to hear about the multiple issues you encountered during your stay, and I want to sincerely apologize for the inconvenience and frustration they caused.We understand how important it is for amenities like the elevator to be reliable, and I regret that ongoing issues affected your comfort. Additionally, it’s disappointing to hear that your requests for shampoo and soap were not fulfilled, and that your interactions with our front desk team left you feeling unheard. This is not the level of service we aim to provide, and your feedback has been shared with the appropriate departments for immediate review and improvement.While I understand your hesitation about returning, I do hope you'll consider giving us another opportunity in the future to provide a much better experience.Sincerely,
2.0分
情侣出游
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Front desk staff never so much as looked up most of the time
The room was unbearably musty smelling, we had to keep the a/c at a low setting at all times to lessen the stench. The door was heavy & slammed constantly, plus the entry space (narrow) made coming and going, especially with luggage and the heavy door, unnecessarily difficult. Husband sustained a bruise on his lower arm at one point. Hallway was overly warm & humid. This town is where my grown kids live so we visit at least annually - we would never ever stay again
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酒店回复: Dear Angele,We're concerned to hear about the condition of your room and the comfort issues that affected your stay. Your experience does not reflect the standard we aim for, and your comments will be taken seriously as we review areas needing improvement. We greatly appreciate you making your voice heard and are determined to better accommodate our guests' needs moving forward.Thank you for your business and feedback, Hampton Inn Harrisonburg
3.0分
其他
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Mediocre stay for move in day.
The food was mediocre at best, and the service was not very good considering it was move in weekend at a major college and they only had one person staffed at the breakfast area. They constantly ran out of items and so many people were constantly waiting for things they needed.
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酒店回复: Thank you for sharing your feedback with us. We’re sorry to hear your dining experience was not as smooth as it should have been, and we appreciate your comments as they help us improve during busy times. We’re grateful you stayed with us and hope to provide a better experience on your next visit to the area. Thank you for your business and feedback,Hampton Inn Harrisonburg
房间可以更干净一些。
总的来说，有点失望。我大约四年前住过这家酒店，当时我觉得比现在好很多。我要求不要住在电梯旁边的房间，结果却被安排在电梯旁。房间里可用的插座很少，满足不了个人电子设备的需求，而且有几个插座还是坏的。在退房当天的清晨，电视上的卫星信号也无法使用。
不满意。太脏了。不推荐。淋浴头上挂着别人用过的牙线，淋浴间到处都是头发，非常脏。洗手池旁的肥皂瓶上有污垢和灰尘，地毯上全是污渍，整个房间都积满了灰尘。房门的锁是坏的，床上用品看起来也很脏，房间简直恶心透了！制冰机坏了，还有一部电梯也停运了，剩下那部电梯又吵又脏。尽管工作人员态度很好，但当我们向管理层反映卫生问题时，却没有得到任何回应。工作人员是这次住宿唯一值得称赞的地方，可惜房间实在太恶心了，否则我们还会再来。
晚上网络断了，冰箱把我们放进去的很多食物都冻住了。早餐也很一般。
Arrived put on the 3rd floor and the elevator was not working. Tv didn’t work! It would turn on and turn off but could not change the channel therefore we only had the weather channel and no Netflix to connect to. SHOWER… scolding or cold there was no in between. Def will NEVER stay at this Hampton Inn again.
Room was filthy. Bedding on pull out was dirty & I had to redo the bed. Bathroom was dirty had to clean myself.
The only issue was the age and condition of the hotel. Old and moldy shower curtain, cracked floor tiles in elevator, “scratchitti” on elevator walls. The price was right, but this place is probably next in line to get knocked over.
The area was fine but the elevator was constantly down, the staff failed to replenish shampoo and soap in the room, despite repeated requests. The front desk was rude and indifferent. We will unlikely stay here again unless no other options available
Front desk staff never so much as looked up most of the time
The room was unbearably musty smelling, we had to keep the a/c at a low setting at all times to lessen the stench. The door was heavy & slammed constantly, plus the entry space (narrow) made coming and going, especially with luggage and the heavy door, unnecessarily difficult. Husband sustained a bruise on his lower arm at one point. Hallway was overly warm & humid. This town is where my grown kids live so we visit at least annually - we would never ever stay again
Mediocre stay for move in day.
The food was mediocre at best, and the service was not very good considering it was move in weekend at a major college and they only had one person staffed at the breakfast area. They constantly ran out of items and so many people were constantly waiting for things they needed.