This property definitely needs an upgrade. The rooms and facility were dated and worn and definitely needs an modernization. The staff was ok - not 100% attentive of your needs or requests - the front desk ignored me when standing there to ask a question. The lighting in the room was poor quality - and there were no places to put items - 3 people in the room and there was not enough sitting and storage for the stay or to hang towels.
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酒店回复: Dear Renee: Thanks for staying with us and for providing us with your feedback after your stay. We are sorry to hear your comments and please accept our apologies. We will follow up the comments and make the necessary corrections. We appreciate your feedback hope you can choose again to stay with us again in the near future. Respectfully,
5.0分
家庭亲子
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Our stay at the Hilton Garden Inn Hilton Head was phenomenal! My wife, our 3-month-old, and I felt completely taken care of from start to finish. The staff went out of their way to be kind and accommodating, which made traveling with a baby so much easier and stress-free.
The room was spotless, comfortable, and perfectly set up for us to settle in and relax. The property itself was beautifully maintained, quiet, and welcoming.
About 8 years ago I stayed here on a business trip, and I couldn’t wait to come back to experience their hospitality again. I’m so glad I did—this visit exceeded my already high expectations.
We left with such a positive impression and will absolutely be returning on our next trip to Hilton Head. Highly recommend this hotel to anyone looking for comfort, cleanliness, and top-notch service.
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酒店回复: Dear Abel: Thanks for staying with us and for providing us with your feedback after your stay. We are glad to hear you enjoyed your stay along with the hotel amenities and friendliness of our staff. We appreciate your feedback and look forward to your next stay with us in the near future. Respectfully,
5.0分
家庭亲子
The hotel was convenient to where my family was staying on the island. It also was close to restaurants and shopping. The staff was very helpful and pleasant.
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酒店回复: Dear Arneada: Thanks for providing us with your feedback after your stay. We are glad to hear you enjoyed your stay along with the hotel amenities and friendliness of our staff. We appreciate your feedback and look forward to your next stay with us in the near future. Respectfully,
5.0分
其他
Super clean!! Right at the edge of Hilton Head Island. Good breakfast. Buffet most mornings.
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酒店回复: Dear Allen: Thanks for staying with us and for providing us with your feedback after your stay. We are glad to hear you enjoyed your stay along with the hotel amenities and friendliness of our staff. We appreciate your feedback and look forward to your next stay with us in the near future. Respectfully,
1.0分
家庭亲子
Day time clerk had no customer service experience.
He wasn’t at all friendly or helpful.
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酒店回复: Dear Linda: Thanks for providing us with your feedback after your stay. I am terribly sorry to hear about your experience with the front desk clerk. Please accept my sincere apologies and know that it is completely unacceptable and will be handled internally. We always strive to provide great customer service and I am sorry to hear that it was not the case. We appreciate your feedback and hope you can choose to stay with us again in the near future. Respectfully,
3.0分
家庭亲子
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Ok for the money. Bathroom sink severely clogged upon arrival, but was fixed the next day. The refrigerator has very low temperatures, our food got frozen, as well as our water bottles.
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酒店回复: Dear Laura: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are sorry to hear about the sink and fridge issues, and please accept our apologies. We will share this with our staff so they can be fixed. We look forward to hosting you next time you visit Hilton Head. Thanks for your feedback, we appreciate it. Sincerely,
4.0分
其他
Nice Hotel
Very pleased with this hotel at an affordable price. Easy location to get to Hilton Head.
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酒店回复: Dear Theresa: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are delighted to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you next time you visit Hilton Head. Thanks for your feedback, we appreciate it. Sincerely,
5.0分
情侣出游
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I like the good customer service, the cleanliness of the Hilton Garden Inn, and how Susana was always checking on our needs. All was a 👍 and a AAA for me and my husband. Everyone was so nice and professional. My husband and I really enjoyed our stay. Thanks to all the staff.
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酒店回复: Dear Leola: Thanks for staying with us and for providing us with your feedback after your stay. We are glad to hear you enjoyed your stay along with the hotel amenities and friendliness of our staff. We appreciate your feedback and look forward to your next stay with us in the near future. Respectfully,
很好👌👍
非常棒的酒店。非常干净且安静。餐厅和购物场所都在附近。工作人员也很NICE。
This property definitely needs an upgrade. The rooms and facility were dated and worn and definitely needs an modernization. The staff was ok - not 100% attentive of your needs or requests - the front desk ignored me when standing there to ask a question. The lighting in the room was poor quality - and there were no places to put items - 3 people in the room and there was not enough sitting and storage for the stay or to hang towels.
Our stay at the Hilton Garden Inn Hilton Head was phenomenal! My wife, our 3-month-old, and I felt completely taken care of from start to finish. The staff went out of their way to be kind and accommodating, which made traveling with a baby so much easier and stress-free.
The room was spotless, comfortable, and perfectly set up for us to settle in and relax. The property itself was beautifully maintained, quiet, and welcoming.
About 8 years ago I stayed here on a business trip, and I couldn’t wait to come back to experience their hospitality again. I’m so glad I did—this visit exceeded my already high expectations.
We left with such a positive impression and will absolutely be returning on our next trip to Hilton Head. Highly recommend this hotel to anyone looking for comfort, cleanliness, and top-notch service.
The hotel was convenient to where my family was staying on the island. It also was close to restaurants and shopping. The staff was very helpful and pleasant.
Super clean!! Right at the edge of Hilton Head Island. Good breakfast. Buffet most mornings.
Day time clerk had no customer service experience.
He wasn’t at all friendly or helpful.
Ok for the money. Bathroom sink severely clogged upon arrival, but was fixed the next day. The refrigerator has very low temperatures, our food got frozen, as well as our water bottles.
Nice Hotel
Very pleased with this hotel at an affordable price. Easy location to get to Hilton Head.
I like the good customer service, the cleanliness of the Hilton Garden Inn, and how Susana was always checking on our needs. All was a 👍 and a AAA for me and my husband. Everyone was so nice and professional. My husband and I really enjoyed our stay. Thanks to all the staff.