这是我住过的最差的智选假日酒店。住在带沙发床和无障碍淋浴间的特大号床套房。淋浴间没有折叠长凳。向前台询问淋浴椅，年轻的女工作人员甚至不知道那是什么。唯一的建议是给我们一把泳池里的脏椅子。我们使用 IHG 应用程序聊天试图解决问题，他们打电话给酒店但无人接听，于是他们打开了投诉档案。房间里根本没有时钟。无法关闭两个窗帘，所以车灯和泛光灯整晚都照亮了房间。去洗澡，不能使用手持部分，因为打开/关闭的手柄坏了。去前台投诉，要求找“值班经理”，但被告知她不在。我说她前一天也不在，被告知“一定是她休息日”。一点帮助都没有。还通过 Facebook、Twitter 和 Instagram 发送消息，收到同样的借口“与现场工作人员交谈”。现场工作人员不关心。

I have stayed in many Holiday Inn Express hotels over the years. This one would be down towards the bottom of my list in general. Here's why I put it at the very bottom now: Our room had zero carpet and it was all vinyl flooring. Not a huge deal in itself, except the cleaning method they use was the worst. The moment we stepped in the room , it was just an overpowering smell of cleaners and chemical. There was a residue on the floor as well. We immediately went downstairs in our course of another room. The other room was on a different floor even but it was the same exact thing. The floor was gross, there was no way I wanted my feet or even socks on it. We bought a mop at Walmart and cleaned it with just fresh water. The residue coming up off the floor was gross. After this the odor was much much better but we still did not touch that floor all weekend with barefoot or socks. We had no choice because other hotels were full and too expensive at that point. Photos are before cleaning, dirty water dump after general mopping and then after cleaning.

The location is great. The room was nice clean & comfortable. The breakfast items had many choices that we all liked. It was a friendly & nice experience The best part of it all is their customer service especially Tina Vang. Thank you so much Tina. Our family & friends would definitely come back.

Although there were a couple of minor issues, the staff was eager to address and correct them. Tina is great to work with and ready to facilitate my needs at any moment.

The toilet paper holder was across the bathroom above the sink and almost above my head!! I informed the staff when I checked out. The response; wish you would’ve told us sooner.” I was going to a wedding. What about the housekeeping staff that cleaned the room, multiple times and placed the TO there!! Room was clean, blackout curtains worked well. A bit difficult to find due to construction.. overall a good stay

I’d originally written a review about this place on 3/22 after checking out. The manager, Aggy, finally called me back 3/23 and I thought the issue was resolved so I deleted the review. It wasn’t resolved and even after talking to her on 4/3, it still isn’t resolved as of today 4/13. We had reserved an ADA king with sofa bed with roll in shower. Upon checking in, we were given room 101. While using the toilet I noticed the roll in shower didn’t have a folding bench/shower chair. I went to the front desk to ask, the young woman working had no clue what I was talking about. Only thing she could think to offer was a chair from the outdoor pool/patio. I asked for manager, was told one wasnt there. I used IHG app chat to try to resolve and was told to resolve on property since I was still there. We went to eat and stopped in Home Depot to purchase a shower chair. The next morning while showering, noticed the handle/knob to turn on the handheld was completely broken off. Couldn’t be turned unless we had pliers. Went down to front desk again, same situation. No manager, no help. Same issue with IHG chat—resolve on property since we were there. We quickly packed up and left. I also sent messages to IHG through Facebook, Instagram, and Twitter. On Monday 3/23, manager Aggy called me that the handle was being fixed immediately, there ARE shower chairs but desk worker failed there, talked about issues they had with renovation/construction leaving jobs unfinished, etc. She said she would refund the stay. I told her I had that same room booked in May, so would everything be fixed and all by then. She assured me yes, please keep reservation and come stay again. Days/weeks went by and there was no change to charges on bank account. Bill on IHGapp is confusing to read showing charges and “adjustments”. Called back on 4/3 and had to play “telephone” between front desk and Aggy before being allowed to speak to her. By this I mean I asked to speak to Aggy, front desk asked what it was in reference to, I told them. They clicked over and then clicked back and asked who I was, I told them. They clicked over and then clicked back wanting more info. I asked if she WAS there or not, then was connected. Aggy basically said she didn’t know, she didn’t directly process the refund, she gave it to front desk to do. She’d check back and let me know. Never heard from her again. IHG app bill shows another “adjustment” but bank still only shows charge of room. I have cancelled the May room and will NOT be staying there again and am now posting this review.

The room and bathroom were dirty. Hair on the floor, stained walls and floors. The tub felt like it was about to fall through the floor, and the shower curtain was too short so the floor was soaked. The continental breakfast included rock-hard stale bread and muffins. There was no milk for the cereal.

I don't know why this hotel gets a bad rap. I understand people are speaking to they own, very personalized, experience. I'll speak to mine. It was an amazing stay, check in was smooth and easy, there was plenty of parking, the property was in amazing condition, and the room was super clean and spacious. I didn't have low, nor high, expectations and this far exceeded and was a really good stay from a service and quality standpoint. I would question that there are any better hotels in Buda, top to bottom, moreso than this property.