酒店回复: Dear Marc,Please accept our apologies for any misunderstanding regarding our pet fee and for receiving anything but cordial service from our front desk team. What you've described does not reflect the typical experience of our guests, as we strive to provide a welcoming stay for everyone at all times. We hope you'll consider reaching out to us offline so we may fully address your concerns. Thank you, and we hope to hear from you very soon.

酒店回复: Thank you for your recent stay, and we appreciate you taking the time to share your valuable comments. We're sorry to hear we fell short of meeting your expectations and that you were disappointed with aspects of your stay. Please accept our apologies for any odor you encountered in your room; while we're glad our team was able to relocate you, we regret that your second room also had some odor. We will certainly address your feedback internally to ensure improvements are made going forward. We're grateful for your input, and we hope to have the chance to deliver a better experience the next time you're in the area.

酒店回复: Dear Kenneth,Thank you for your feedback. We're glad you had a satisfactory trip and especially appreciated our friendly team and comfortable beds. Your note on the room’s feel is also valuable as we continue making improvements. We look forward to welcoming you back to Holiday Inn Express & Suites Merrimack.

酒店回复: Dear Samuel,Thank you for bringing this to our attention. We sincerely regret your disappointment with your experience. Your comments have been escalated to both housekeeping and engineering for immediate follow-up. Your suggestion to install a dehumidifier is a great one, and we’re committed to resolving this promptly to prevent future guests from having a similar experience. We apologize for the discomfort this caused during your stay and hope you will give us another chance to change your perceptions.

酒店回复: Dear Jay,Thank you for your feedback. We’re glad your stay was satisfactory, though it's clear we have room to improve, especially with breakfast variety and internet quality. Your comments are noted as we work to enhance future visits.

酒店回复: Dear Gilles,Thank you for choosing Holiday Inn Express & Suites Merrimack and for sharing your kind review. While we are sorry you had a concern with the carpets, we are thrilled you enjoyed a nice stay overall. Your comments will be shared with the team as we are continually working to improve. We look forward to welcoming you back on future trips to the area.

酒店回复: Dear Xiao,Thank you for taking the time to share your review with us. We regret that the condition of the room, the TV size, and the Wi-Fi did not meet expectations. Reliable internet and well-maintained accommodations and in-room features are essential, and your concerns have been shared with the appropriate teams for review. Your comments are valued, and we hope to change your perceptions down the line.

酒店回复: Dear Sylvie,Thank you for sharing your kind words. We’re so glad the team was able to assist you with a better room and that their support made a positive difference during your stay. It’s always our goal to ensure guests feel cared for and comfortable, and we’d love to welcome you back for a seamless visit worthy of a perfect rating.

酒店回复: Dear Jarrad,Thank you for sharing your review. It is encouraging to know that our property’s cleanliness and accessibility added to your stay, although it is disappointing that the firmness of the beds did not provide the comfort you were hoping for. Restful sleep is such an important part of the experience, and your perspective highlights where closer attention is needed. We appreciate your comments and hope to welcome you back for a stay that feels even more comfortable.