Went to check into my **already paid** room, my card kept “declining” for the deposit hold In case you trash the room or something, Anyway I tried 3 different cards with the same declined message. Another customer who was Checking in next to me had the same problem. So obviously this was a hotel problem not a me problem. Anyway I get told to sit down in the lobby until they figured it out. We are tired after traveling 8 hours on the road, we just want to shower and grab some dinner. Still waiting for them to figure it out and
We are still here in the lobby waiting even tho our room is PAID. Ask to see if we can just try later and this worker was very rude, full of attitude and was very condescending. She was a heavy set African American lady with short hair I don’t remember her name. She was just immediately responding with attitude where it was definitely NOT necessary! She should not be the person you have helping people cuz she’s not very good at it. The other young lady there was very nice and professional. Other than that AWFUL Check in experience the room was very nice, spacious, clean and in a very nice area. We would consider coming back to this hotel again because it was so nice but I’m not sure because of the worker. This is the first time we have encountered a rude worker! We travel a lot due to travel sports and this is def the first neg experience.
5.0分
其他
展开
Safe and clean place to stay near Memphis
Very clean and safe hotel. The area seemed very safe. I saw no bugs for the 3 days, 2 nights I was there. The staff was friendly and professional.
展开
酒店回复: Thank you for your response. We hope you felt at home during the stay. We can't wait to welcome you back on a return visit.
5.0分
其他
展开
Very friendly and very clean
Well, my aunt was being seen at Campbell’s clinic. We stayed there for that home. Feel after surgery! Boy did they show up and show out clean rooms very nice front desk. We absolutely love our stay.
展开
酒店回复: Thank you for your response. It was our pleasure to assist you during your stay away from home. We hope to see you again on a return visit but different circumstances
5.0分
其他
Everything was perfect, but fix the bathroom doors that were damaged in my room, I did not close.
酒店回复: Thanks for your feedback. We appreciate you staying with us.
5.0分
家庭亲子
I was having surgery close by and do very convenient for 5 am appt!
5.0分
情侣出游
展开
Very nice hotel and very nice neighborhood. Super clean, with spacious and comfortable rooms. High quality amenities, including body lotion, very much appreciated, as well as laundry room self operated, very practical. Breakfast different every day and wonderful options. The staff is a chapter worth of mention, everybody so kind and attentive. First time in this Hilton brand and definitely now a favorite.
展开
酒店回复: Wow! Thank you for your recent stay and for your comments. We are more than happy that you enjoyed your stay with us. And glad that you have a favorite. We can't wait to welcome you back again soon!
5.0分
家庭亲子
Very clean. Older property. Sofa bed could be upgraded. Visible wear and tear on furniture. Staff very friendly and helpful. Over all stay was great
展开
酒店回复: Thank you, Velencia, for your recent stay with us. We will be starting renovations soon and would love to have you back after they're completed. Can't wait to see you soon.
4.0分
其他
展开
Good value for price
Would stay here again. Comfortable room size, friendly staff, nice towels, comfy bed, convenient location, allowed our larger dogs to stay and breakfast service had a nice variety. Cons are that the rooms seem a little dated but felt the value for the price was very good. We were traveling to see family for the holidays. Staff went out of their way to get us two rooms next to each other which was much appreciated.
展开
酒店回复: Thank you for your staying with us. We appreciate your feedback and can't wait to see you again in the new year.
3.0分
其他
Are room was really hot we would put 68 cool and it stayed at 78
展开
酒店回复: Sorry to hear take. Was it reported to the front desk? We would love to have you back on a return visit to make it right.
很干净 很方便
我们的房间是一个套房 骑士和客厅是分开的 外面有家庭大小冰箱 和两个做饭的电磁炉都很方便 餐具也都配齐了 体验感真的好
Went to check into my **already paid** room, my card kept “declining” for the deposit hold In case you trash the room or something, Anyway I tried 3 different cards with the same declined message. Another customer who was Checking in next to me had the same problem. So obviously this was a hotel problem not a me problem. Anyway I get told to sit down in the lobby until they figured it out. We are tired after traveling 8 hours on the road, we just want to shower and grab some dinner. Still waiting for them to figure it out and
We are still here in the lobby waiting even tho our room is PAID. Ask to see if we can just try later and this worker was very rude, full of attitude and was very condescending. She was a heavy set African American lady with short hair I don’t remember her name. She was just immediately responding with attitude where it was definitely NOT necessary! She should not be the person you have helping people cuz she’s not very good at it. The other young lady there was very nice and professional. Other than that AWFUL Check in experience the room was very nice, spacious, clean and in a very nice area. We would consider coming back to this hotel again because it was so nice but I’m not sure because of the worker. This is the first time we have encountered a rude worker! We travel a lot due to travel sports and this is def the first neg experience.
Safe and clean place to stay near Memphis
Very clean and safe hotel. The area seemed very safe. I saw no bugs for the 3 days, 2 nights I was there. The staff was friendly and professional.
Very friendly and very clean
Well, my aunt was being seen at Campbell’s clinic. We stayed there for that home. Feel after surgery! Boy did they show up and show out clean rooms very nice front desk. We absolutely love our stay.
Everything was perfect, but fix the bathroom doors that were damaged in my room, I did not close.
I was having surgery close by and do very convenient for 5 am appt!
Very nice hotel and very nice neighborhood. Super clean, with spacious and comfortable rooms. High quality amenities, including body lotion, very much appreciated, as well as laundry room self operated, very practical. Breakfast different every day and wonderful options. The staff is a chapter worth of mention, everybody so kind and attentive. First time in this Hilton brand and definitely now a favorite.
Very clean. Older property. Sofa bed could be upgraded. Visible wear and tear on furniture. Staff very friendly and helpful. Over all stay was great
Good value for price
Would stay here again. Comfortable room size, friendly staff, nice towels, comfy bed, convenient location, allowed our larger dogs to stay and breakfast service had a nice variety. Cons are that the rooms seem a little dated but felt the value for the price was very good. We were traveling to see family for the holidays. Staff went out of their way to get us two rooms next to each other which was much appreciated.
Are room was really hot we would put 68 cool and it stayed at 78