酒店回复: We greatly appreciate your business, and please visit us again on your next travels.
3.0分
其他
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In general the room was in good condition.
Just so happened I was in a handicapped room, which I didn’t mind. (I am not disabled)
The shower, for a disabled person was terrible.
The hand held shower wand was screwed on so tight it couldn’t ride up & down on the adjusting bar.
The water pressure was poor.
I was showering @ 5:30 am, on a Sunday, I don’t believe there was that many other hotel guests up at that hour.
The shower needs to be redone.
Certainly with the a disabled person in mind.
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酒店回复: We only place guest into rooms that they booked on the website, but I am sorry to hear about the water pressure. I will have engineer check this situation since previous guest haven't informed us. Please visit us again on your next trip to the area.
4.0分
家庭亲子
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Service at front desk was profesional. The room was in order. The room intially had an odor possibly from a pet. Turned on the air conditioner and the odor disappeared after an hour. Parking is not free, cost was $5.00. Breakfast is not free.
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酒店回复: We greatly appreciate your business and feedback. The information about the parking and breakfast is noted on the website for all guest to read before booking. We have parking cost implemented over 6 months now.
1.0分
情侣出游
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The staff great the breakfast great the price was good.At first glance great bed was so comfy.But our shower door had not been cleaned in a long time.I asked for hosekeeping they only clean everyother day.They cleaned Saturday the last night we were there.So all the other days this is what we delt with black thick mold falling on our bath mats and our shower floor We were given breakfast passes.The head of housekeeping was not helpful or the houskeepers in the hall.They stated it wasnt their room to clean.We wont choose these again we will go back to what we know is good. We were also told the general manager would call us he never did nor an email.That speaks volumes.
Last stay at Hilton Garden inn in Fredericksburg
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酒店回复: Good day,I am sorry to read about your recent experience here at Hilton Garden Inn. I reported this to the housekeeping executive. She handled this situation with her team to further avoid situations like this with another guest. Please in the future inform front desk, so we can make note of this and pass on to proper leadership.
5.0分
其他
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The menu was limited with the options limited to the basics. However, these basics were good. I would have liked to see more eco-wise choices: for instance, it would be good to have a pitcher for half and half instead of those tiny plastic containers. It also would have been nice to have a dispenser of water present and available to all.
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酒店回复: We are not a full-service hotel, so food and drink items are limited. We do greatly appreciate your business and feedback. Please visit us again on your next trip to the area.
3.0分
情侣出游
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Everything was great from checking in and out staff was absolutely wonderful but the room i stayed in had a HORRIBLE smelled when i walked into and it was coming out of the bathroom it had a very strong smell to point i had to take it quick shower cause it smelled so bad in there smelled like straight nair😷
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酒店回复: Good Day,Thanks for staying with us here at Hilton Garden Inn. I am sorry to read that your room had an odor. At any time when you enter your room, and something that needs to be addressed, please contact front desk. We could have moved you to another room, or possible had housekeeping clean if they were still available.
4.0分
其他
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Room was clean and comfy besides the fact that it backed to the interstate, so the noise of constant cars was quite obnoxious. Curtains are not black out, lots of early sun.
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酒店回复: Good day,Thanks for staying with us during your travels. We do appreciate your feedback and will look into this during our near future renovation.
1.0分
情侣出游
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The girl
That checked us in was not pleasant. I gave her an email that showed I had rescheduled to one night. She did t help said I was charged for 2 nights since I was a no show. I finally gave up. We were tired and wanted our room. You need better help
To serve your customers!
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酒店回复: Good day,Looking at your reservation there are no notes stating that you weren't going to be able to make on the 7th which was your scheduled arrival. It's always best to contact the hotel directly especially if you book your room through an 3rd party to make sure information was passed down correctly.
2.0分
家庭亲子
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Shower was very loud, breakfast buffet was lacking in comparison to other hotels. Had to evacuate the hotel at 12am because of fire alarm , went back in a half hour later
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酒店回复: Good day,Thanks for staying with us, and I am glad that nobody was hurt or it wasn't an actual fire. We stride to do our best in each department. We are always wanting feedback from guest. What ways could we improve on our breakfast buffet?
房间设施老旧，尤其淋浴水特别小，出水不均匀，最差的无法忍受的是噪音，别的房间洗澡冲马桶就像我房间塌了一样，噪音巨大
没有意见
In general the room was in good condition.
Just so happened I was in a handicapped room, which I didn’t mind. (I am not disabled)
The shower, for a disabled person was terrible.
The hand held shower wand was screwed on so tight it couldn’t ride up & down on the adjusting bar.
The water pressure was poor.
I was showering @ 5:30 am, on a Sunday, I don’t believe there was that many other hotel guests up at that hour.
The shower needs to be redone.
Certainly with the a disabled person in mind.
Service at front desk was profesional. The room was in order. The room intially had an odor possibly from a pet. Turned on the air conditioner and the odor disappeared after an hour. Parking is not free, cost was $5.00. Breakfast is not free.
The staff great the breakfast great the price was good.At first glance great bed was so comfy.But our shower door had not been cleaned in a long time.I asked for hosekeeping they only clean everyother day.They cleaned Saturday the last night we were there.So all the other days this is what we delt with black thick mold falling on our bath mats and our shower floor We were given breakfast passes.The head of housekeeping was not helpful or the houskeepers in the hall.They stated it wasnt their room to clean.We wont choose these again we will go back to what we know is good. We were also told the general manager would call us he never did nor an email.That speaks volumes.
Last stay at Hilton Garden inn in Fredericksburg
The menu was limited with the options limited to the basics. However, these basics were good. I would have liked to see more eco-wise choices: for instance, it would be good to have a pitcher for half and half instead of those tiny plastic containers. It also would have been nice to have a dispenser of water present and available to all.
Everything was great from checking in and out staff was absolutely wonderful but the room i stayed in had a HORRIBLE smelled when i walked into and it was coming out of the bathroom it had a very strong smell to point i had to take it quick shower cause it smelled so bad in there smelled like straight nair😷
Room was clean and comfy besides the fact that it backed to the interstate, so the noise of constant cars was quite obnoxious. Curtains are not black out, lots of early sun.
The girl
That checked us in was not pleasant. I gave her an email that showed I had rescheduled to one night. She did t help said I was charged for 2 nights since I was a no show. I finally gave up. We were tired and wanted our room. You need better help
To serve your customers!
Shower was very loud, breakfast buffet was lacking in comparison to other hotels. Had to evacuate the hotel at 12am because of fire alarm , went back in a half hour later