酒店回复: Gracias por compartir sus comentarios con nosotros. Quiero ofrecerle una sincera disculpa por la experiencia que tuvo durante su estadía. Esto no representa nuestros estándares de servicio, y lamento profundamente que no hayamos cumplido con sus expectativas.Tenga la seguridad de que sus comentarios son muy importantes para nosotros y los revisaremos con nuestro equipo para evitar que esto vuelva a ocurrir. Agradecemos su honestidad y esperamos que nos brinde otra oportunidad en el futuro para ofrecerle una experiencia mucho mejor.
5.0分
情侣出游
原文
翻译提供方:Google
优质服务
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酒店回复: Thank you for your feedback! We’re glad you enjoyed your stay and the service you received. We appreciate you choosing us and we hope to welcome you back for an even better stay in the future!
5.0分
其他
原文
翻译提供方:Google
一切都很棒。
4.0分
其他
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Quick one night stay. Clean room. Staff was very friendly and accomodated a late check out for me. The key card scanner on one side of the building was not working which was a little inconvenient because my room was right next to that entrance, and I had to walk around to the main entrance after parking on that side and realizing it wasn't working. Staff just said it was messed up.
The room could also do with a full-size mirror, there is plenty of wall space for one. I was in town for a wedding and only had the bathroom mirror to use. My mother also complained that the lighting was terrible for her applying makeup lol.
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酒店回复: Thank you for taking the time to share your feedback with us. We’re glad to hear that you enjoyed your stay, found your room clean, and that our team was able to assist with a late checkout.I sincerely apologize for the inconvenience you experienced with the side entrance key scanner not working. We understand how frustrating that can be, especially with your room located near that door. Our maintenance team is already addressing the issue to prevent this from happening again.Thank you also for your helpful suggestions. Feedback like yours is incredibly valuable, and we will be reviewing these ideas with our team as we continue to improve our guest experience.
5.0分
家庭亲子
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I was wowed by the hospitality. My only hitch was that our son forgot his wallet in our room after checking out. The cleaning staff overlooked it twice and had to be told exactly where it was on a shelf. But they held it securely until our return 3 days later.
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酒店回复: Thank you so much for sharing your experience with us. We’re truly delighted to hear that our hospitality made a positive impression on your stay. We’re glad it was found safely and returned. Your understanding and kind words mean a great deal to our team, and we hope to have the pleasure of welcoming you and your family back soon for another warm and seamless visit.Warm Regards
5.0分
商务出差
Room was clean and quiet. Staff was friendly. Good, solid overnight stay for business travel. Breakfast and parking were included, which was appreciated.
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酒店回复: Thank you so much for your kind words! We're glad to hear that you enjoyed a clean, quiet, and comfortable stay with us. It’s great to know that our team made a positive impression. We truly appreciate your feedback and look forward to welcoming you back again soon!
5.0分
家庭亲子
The staff was so polite and helpful. The breakfast options were plentiful and considerate to dietary restrictions.
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear that our team made a great impression and that you enjoyed the breakfast selection. We hope to welcome you back to Fairfield by Marriott Jacksonville soon!
5.0分
其他
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Front desk service was good and she was helpful. The lady that was over the breakfast area was amazing, give her a raise. She was polite, attentive and kept everything cleaned and organized..
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酒店回复: Thank you for taking the time to share your feedback. We’re delighted to hear you received helpful service at the front desk and that our breakfast attendant made such a positive impression. We take pride in providing attentive and welcoming service, and your comments will be shared with our team as encouragement to keep up the great work.
5.0分
其他
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The breakfast attendant was exceptional. She greeted everyone when they came down to breakfast and even wished one patron “Happy Birthday”. I wish I could start each day with such a cheerful
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酒店回复: Thank you for your kind review and the nice words about our breakfast attendee. We work hard to create a great guest experience for our guest, and we are glad it was noticeable. We hope to welcome you back again soon.
3.0分
家庭亲子
This trip was frustrating. Christal’s customer service is the only reason I would visit again.
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酒店回复: Sorry to hear that you didn't have a seamless experience with us. I definitely understand how being inconvenienced while traveling can create frustrating feelings. We are glad to hear that our Guest service Representative made you feel welcomed. If you are in the area, please give us the opportunity to make your stay more enjoyable.
浴室里的脏毛巾一直没人收走;我们住了三天,他们只给我们留下了干净的毛巾。所有脏兮兮的湿毛巾都堆在地上和挂在架子上。房间和浴室里的垃圾桶都没有垃圾袋。早餐只能打六分。
优质服务
一切都很棒。
Quick one night stay. Clean room. Staff was very friendly and accomodated a late check out for me. The key card scanner on one side of the building was not working which was a little inconvenient because my room was right next to that entrance, and I had to walk around to the main entrance after parking on that side and realizing it wasn't working. Staff just said it was messed up.
The room could also do with a full-size mirror, there is plenty of wall space for one. I was in town for a wedding and only had the bathroom mirror to use. My mother also complained that the lighting was terrible for her applying makeup lol.
I was wowed by the hospitality. My only hitch was that our son forgot his wallet in our room after checking out. The cleaning staff overlooked it twice and had to be told exactly where it was on a shelf. But they held it securely until our return 3 days later.
Room was clean and quiet. Staff was friendly. Good, solid overnight stay for business travel. Breakfast and parking were included, which was appreciated.
The staff was so polite and helpful. The breakfast options were plentiful and considerate to dietary restrictions.
Front desk service was good and she was helpful. The lady that was over the breakfast area was amazing, give her a raise. She was polite, attentive and kept everything cleaned and organized..
The breakfast attendant was exceptional. She greeted everyone when they came down to breakfast and even wished one patron “Happy Birthday”. I wish I could start each day with such a cheerful
This trip was frustrating. Christal’s customer service is the only reason I would visit again.