酒店回复: Hello Vivi,Agradecemos sinceramente que elija nuestro hotel cada vez que visita la zona. Es un placer saber que ha tenido buenas experiencias con nosotros. Nos esforzamos por ofrecer un servicio de calidad y una estancia placentera para todos nuestros huéspedes. Esperamos darle la bienvenida nuevamente en su próxima visita y que su experiencia siga siendo positiva.
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Hello Terry,We appreciate you taking the time to share your feedback with us. Should you have any further concerns, please do not hesitate to reach out to our management team. We value your insights and hope to welcome you back for an improved experience in the future.
5.0分
家庭亲子
The 2 doors in my room - entry and bathroom- were warped or sagging because they were extremely hard to open and close
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酒店回复: Hello John,Thank you for sharing your experience regarding the doors in your room. We appreciate your feedback as it helps us understand areas where we can enhance our guest experience. Our maintenance team routinely assesses the property, and your comments will be noted for their review. We hope you had a pleasant stay overall and look forward to welcoming you back in the future.
2.0分
其他
The room was damp and humid and smelled. The floors were dirty all over the hotel. Housekeeping took the dirty towels but didn’t replenish them.
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酒店回复: Hello BRIDGET, Thank you for sharing your feedback. We appreciate your comments regarding the room condition and housekeeping service. Your insights are valuable as they help us to evaluate and enhance our operations. We will address this with the appropriate departments to ensure a better experience for future guests. We hope you will consider staying with us again in the future.
5.0分
其他
The room was very clean. The breakfast was wonderful and the staff were super kind and helpful.
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酒店回复: Hello Jennifer,Thank you for taking the time to share your positive feedback! We’re delighted to hear that you enjoyed the cleanliness of your room, the wonderful breakfast, and our team's kindness. Your satisfaction is important to us, and we appreciate your kind words about our staff. We hope to welcome you back in the future for another enjoyable stay.
4.0分
其他
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The hotel was nice. Under construction which was not something we were told about. The room was nice. The bed was too soft for me. The pillows were also too soft. The breakfast ran out of food because the employee came in an hour late.
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酒店回复: Dear Guest, Thank you for your feedback. We're glad to hear you found your room nice, and we appreciate your comments regarding the construction and breakfast experience. We understand that preferences for bedding can vary, and your input will be noted. We strive to provide clear communication about our amenities and appreciate your insights as they help us enhance our services in the future. Thank you for sharing your experience with us.
2.0分
其他
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Poor Management, Poor Customer Service
Doors stuck. Property being renovated. They shut off the elevator with no notice. I am disabled and had to carry everything down the stairs. When I complained, was told to bad. I will NEVER stay at an IHG hotel ever again. Will be contacting IHG to find out if this is their policy.
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酒店回复: Hello Clifford G,We appreciate you taking the time to share your feedback. We apologize for the inconvenience you experienced during your stay due to ongoing renovations and understand how frustrating it can be, especially with mobility challenges. Your comments will be shared with the management team for their awareness and consideration regarding guest communication. Thank you for bringing this to our attention, and we hope you find accommodations that better meet your needs in the future.
5.0分
其他
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Staff were very friendly. Hotel is clean and up to date. Breakfast was decent and consisted of eggs, sausage, biscuits and gravy, cinnamon rolls, cereal, oatmeal, and yogurt.
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酒店回复: Hello Luanne, Thank you for sharing your feedback! We're glad to hear that you found our staff friendly and the hotel clean and modern. It's great to know you enjoyed the breakfast offerings as well. Your comments are appreciated, and we hope to welcome you back for another stay in the future.
5.0分
其他
Nice stay. Easy off of the interstate. Clean rooms and great staff. Will stay again when I am in the area
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酒店回复: Hello Michael,Thank you for your positive feedback! We're thrilled to hear you enjoyed your stay and found our location convenient, as well as our rooms clean and the staff helpful. We look forward to welcoming you back on your next visit to the area. Safe travels!
5.0分
其他
Everything was perfect. Thank you for making my experience a good one.
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酒店回复: Hello Tranna,We are thrilled to hear you had a perfect experience with us! Thank you for your kind words. Your feedback inspires our team to continue providing great service and memorable stays for all our guests. We hope to welcome you back soon for another amazing visit!
每次去我都会住在那里，我很喜欢那里。
好的
The 2 doors in my room - entry and bathroom- were warped or sagging because they were extremely hard to open and close
The room was damp and humid and smelled. The floors were dirty all over the hotel. Housekeeping took the dirty towels but didn’t replenish them.
The room was very clean. The breakfast was wonderful and the staff were super kind and helpful.
The hotel was nice. Under construction which was not something we were told about. The room was nice. The bed was too soft for me. The pillows were also too soft. The breakfast ran out of food because the employee came in an hour late.
Poor Management, Poor Customer Service
Doors stuck. Property being renovated. They shut off the elevator with no notice. I am disabled and had to carry everything down the stairs. When I complained, was told to bad. I will NEVER stay at an IHG hotel ever again. Will be contacting IHG to find out if this is their policy.
Staff were very friendly. Hotel is clean and up to date. Breakfast was decent and consisted of eggs, sausage, biscuits and gravy, cinnamon rolls, cereal, oatmeal, and yogurt.
Nice stay. Easy off of the interstate. Clean rooms and great staff. Will stay again when I am in the area
Everything was perfect. Thank you for making my experience a good one.