酒店回复: Thank you so much for the 10/10 review about your stay at Quest NewQuay, and for sharing some wonderful photos about your experience! The dish looks delicious and all prepared from your fully-equipped kitchen in your apartment :) - come back again the next time you visit Melbourne - Matthew, Property Manager
5.0分
一室房
商务出差
原文
翻译由AI提供
墨尔本最好的前台工作人员,非常乐于助人,而且极度体贴周到。
Quest 的地理位置绝佳,坐电车可以直达市中心,离 Docklands 区的 IGA 和 Woolworths 超市也很近。
酒店回复: Hi Fiona, Thank you for your feedback. We’re glad to hear you enjoyed the room and found the location convenient for exploring the CBD. We appreciate your note regarding the check-out time and would like to let you know that we can be a little flexible. On your next visit, please feel free to ask our friendly reception team to extend your check-out by 30 minutes or so, and we will be happy to do this complimentary. Regarding the items you mentioned, we promptly attended to the room and communicated with our housekeeping team. Unfortunately, despite our efforts, we were unable to locate the belongings. We sincerely regret any inconvenience this has caused. We also appreciate your feedback about room security and our team’s service, as it helps us review and improve our processes to ensure a better experience for all our guests. We look forward to welcoming you back for another enjoyable stay. – Shail, Rooms Division Manager
酒店回复: Thank you for your detailed feedback and sharing your insights! We’re glad you enjoyed the convenient location and had a more comfortable second stay. We’re sorry to hear about the first apartment experience and appreciate, and thank you for sharing the photo of the One Bedroom Apartment. We hope to welcome you again soon – Matthew, Property Manager
4.0分
两卧室行政公寓
朋友出游
就在墨尔本的新码头附近,走几步就到,在码头旁边走走,散散步挺好,就是 5-6 月晚上会有点冷。
酒店房间不大,**** 的户型,够用。
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酒店回复: Hi CM28, thanks for your review and for sharing your photos with us! We're glad you enjoyed the nearby NewQuay promenade – it really is a lovely spot for a walk, even in Melbourne's chillier months. We're glad to hear that you enjoyed the Two Bedroom Executive Apartment. We hope to welcome you back to Quest NewQuay again soon (maybe in the warmer months next time) - Matthew, Property Manager
酒店回复: Hi there, thank you for your valuable feedback! We're so glad to hear you enjoyed our great location and the convenience of nearby amenities, as well as the fully equipped room. We also appreciate your kind words about our team. However, we do apologise for the issues you encountered with housekeeping and the dryer - this has been flagged with our team. We hope to welcome you back soon - Matthew, Property Manager
坐落在Dockland的公寓,工作人员热情,设施齐全,附近有超市,吃饭的点也很多,出行Tram就在边上,很方便。超市买来自己烧着吃满足中国胃。
墨尔本最好的前台工作人员,非常乐于助人,而且极度体贴周到。
Quest 的地理位置绝佳,坐电车可以直达市中心,离 Docklands 区的 IGA 和 Woolworths 超市也很近。
房间很好,地段很好,去CBD 也很近,就是上午10点退房有点苛刻
酒店门没有内部反锁,外面只要有卡就能进入房间。其次 客服清理人员很有问题,早上走得急,我遗漏了一顶高尔夫球帽,一只镶钻机械腕表在房间,打电话去咨询时,一口咬定没有。。。。最后只能让携程客服去沟通。估计找回的机会渺茫。。。。
入住 Quest NewQuay 最棒的地方就是它的地理位置了,去南十字星车站非常方便。我住的房间海湾景色很美。员工很友好,入住和退房手续办理起来也很顺利。
房间面积还是可以的,不知道是不是这一间很久没住一个是灰尘多,还有最不能忍的是床铺有味道导致没睡好。
但是后来大洋路回来又入住了同一房型的另一个房间两晚,床铺很不错没有任何味道,所以建议可以入住的时候先检查下不满意及时提出换房间。
酒店地理位置很不错,超市200米,CW就超市边上,免费电车就100米以内,去墨尔本机场打的200rmb以内,阿瓦隆远一点打的350rmb左右,有三人的话打的也比坐skybus合算。
就在墨尔本的新码头附近,走几步就到,在码头旁边走走,散散步挺好,就是 5-6 月晚上会有点冷。
酒店房间不大,**** 的户型,够用。
总的来说,这是一次不错的体验,员工非常友好和乐于助人,我很享受这次住宿。不过,床不是最舒服的,因为我房间里那张大号双人床是由两张不同高度的小床拼成的。而且我觉得很多厨具都油腻腻的,这让我想做饭的时候感觉不太好。除此之外,这间公寓式客房相当不错,酒店的位置也非常好。
优点:位置不错,周边五分钟步行距离内有woolworths、CW,楼下有亚洲超市,离海边很近餐厅也很多。周边是写字楼安全系数也比较高,在免费电车的范围内。前台服务人员态度很热情,房间洗碗机、餐具、微波炉、烤箱、洗衣机干衣机设施齐全。 缺点:打扫房间卫生的人非常马虎,被单上污渍明显、马桶盖板与水箱连接处明显是很久没有清洁过,干衣机里也没有做过清洁,很多毛絮所以不敢使用。
房间整洁干净。厨房和厨具可以更干净些(油污少一点就更好了)。设施很棒,电视可以看Netflix。底楼有免费洗衣房,还提供洗衣粉和柔顺剂,不过洗烘时间有点长。阳台只有一英尺宽,但足以呼吸新鲜空气,还能看到雅拉河的景色。酒店位置很好,晚上可以在港口附近散步。附近有两家超市。酒店很安静,但仍在免费电车区内,所以出行更经济方便。靠近南十字星车站前往或来自机场的SkyBus车站。
宾至如归。虽然房间的清洁工作做得不太到位,每天都有很多头发和垃圾没有清理干净,有些厨具上还有油渍,但我们自己稍微打扫了一下,并尽力保持整洁。这倒不是什么大问题。床和枕头都很舒服,设计也很温馨。水压也很足,👍🏼。能睡个好觉对我来说最重要。
地理位置非常完美。步行不到两分钟就能到免费电车站,可以去市中心。附近还有两家超市。
办理入住的男士有点不友好,让我感觉不太舒服。我不是英语母语者,他说话太快,我听得不是很清楚。当我要求他重复时,他表现出不耐烦的神情。老实说,我阅读英语并没有问题。