酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced and understand how having assistance with luggage would have made your stay more comfortable, especially while traveling alone. Your comments have been shared with our team to help improve support for all our guests going forward. We hope to welcome you back and provide a more seamless experience.Best Regards,Shangri-La Team
5.0分
家庭亲子
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Excellent amenities, you don't need to leave the resort if you don't want to! The overall value of this place is amazing. Dined/played/boating all were amazing.
The only negative feedback I would give is that the front desk staff seemed annoyed to check us in and out? It did not subtract from the enjoyment of my stay, just odd nonetheless.
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酒店回复: Dear Tyler,Thank you for your wonderful feedback! We are delighted to hear that you loved our excellent amenities and the fantastic experiences you had at Shangri-La Resort. It’s great to know that you found our resort to be a perfect getaway. We appreciate you highlighting the service at the front desk, and we will certainly address this concern internally to ensure a smoother experience for future guests. Your overall enjoyment means the world to us, and we can’t wait to welcome you back for another amazing stay!Best Regards, Shangri-La Team
4.0分
家庭亲子
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The only negative is the old carpeting in the hallways and rooms. I was only there 1 night so i cant give a thorough review. But i would like to come back to holf and see the property.
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酒店回复: Dear Carol, Thank you for your kind words about your recent stay at Shangri-La Resort! We’re thrilled to hear you’re eager to return and explore more of what we have to offer. We appreciate your feedback regarding the carpeting, and we will work on enhancements to ensure a more enjoyable experience for our guests. We can't wait to welcome you back, where you can fully immerse yourself in the beauty of our property. Safe travels until then!Best Regards, Shangri-La Team
4.0分
其他
We had to leave the property to eat dinner and no breakfast available. The restaurants on property were closed on Monday.
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酒店回复: Dear Debra, Thank you for taking the time to share your feedback. We understand that the closure of certain dining venues on Mondays may have been inconvenient. Please note that The Summit, Buffalo Bar, and Eddy’s Lakeside Bar are closed on Mondays, while The Anchor Galley & Sports Bar remains open from 11:00 AM to 9:00 PM. We recognize how important convenient meal options are and sincerely regret any impact this had on your experience. Your comments will be shared with the relevant teams to help enhance future guest experiences. We hope you were still able to enjoy other aspects of your visit and would welcome the opportunity to provide a more seamless and enjoyable dining experience on your next stay.Best Regards, Shangri-La Team
5.0分
其他
Great family weekend trip
Room was big, view was great, food was decent, and pool was awesome!
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酒店回复: Dear Jason, We’re delighted to hear that your family had a wonderful weekend getaway! It’s great to know you enjoyed the spacious accommodation and the stunning view during your stay. We’re also pleased that the pool and dining experiences added to your enjoyment. Your kind words are truly appreciated, and we hope to welcome you and your family back to Shangri-La Resort for another memorable stay in the near future.Best Regards, Shangri-La Team
5.0分
其他
Such a beautiful resort! The staff was amazing and so accommodating. Will be returning soon!
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酒店回复: Dear Kelli, We appreciate your choosing Shangri-La Resort and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. It was our pleasure having you as our guest, and we look forward to welcoming you the next time your travel brings you to our area.Best Regards, Shangri-La Team
5.0分
家庭亲子
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The grounds were absolutely beautiful.
There is something here for all ages.
The pools are well kept and inviting.
Play areas for the kids
An arcade
Sports courts
Amazing golf courses
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酒店回复: Dear Krystal, It’s a pleasure to hear that our resort offered something meaningful for every generation of your group and that you found our property amazing. From the well-maintained swimming areas to spaces where little ones can play and explore, we are glad the resort supported both relaxation and fun. We also offer amenities like the arcade and athletic courts for all our guests, while our championship-level golf course continues to be a highlight for many. Thank you for taking the time to share your experience at Shangri-La Resort. We hope to welcome you back again soon for another unforgettable stay.Best Regards, Shangri-La Team
4.0分
其他
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This was our second visit to Shangri-La Resort (the first being over five years ago). Our room was very nice, clean and comfortable. We spent most of our time at the resorts pool and at The Anchor. I will say, the expense of the food and beverages was less than desirable. I would recommend guests to bring as much snacks and food as they can manage.
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酒店回复: Dear Jamie, We are glad you had a pleasant stay and that our well-maintained rooms and refreshing pool enhanced your visit. It was also a delight reading you enjoyed your time at The Anchor Galley & Sports Bar. Thank you for returning to Shangri-La Resort, and we look forward to your return!Best Regards, Shangri-La Team
5.0分
其他
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Great place
Very pretty and well-manicured hotel and grounds. Beautiful golf course/lakeside setting with large pool and "hot" hot tub, plus indoor pool. We were a bit off-season (mid May) and dining options were limited; several were closed. The golf courses are stunning.
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酒店回复: Dear Guest, We are glad to hear you enjoyed the resort’s beautiful grounds, lakeside views, and well-maintained golf courses. It is great that you were able to take advantage of the pools and hot tub. We appreciate you noting the limited dining options during your mid-May visit. Your feedback is helpful, and we hope that on a future stay, you will be able to experience the full range of offerings when everything is in season. Thank you for taking the time to share your experience at Shangri-La Resort.Best Regards, Shangri-La Team
我们住得很开心！已经预订了今年夏天再去一次！
作为一个独自旅行的女性，如果有人帮忙拿行李等就更好了
Excellent amenities, you don't need to leave the resort if you don't want to! The overall value of this place is amazing. Dined/played/boating all were amazing.
The only negative feedback I would give is that the front desk staff seemed annoyed to check us in and out? It did not subtract from the enjoyment of my stay, just odd nonetheless.
The only negative is the old carpeting in the hallways and rooms. I was only there 1 night so i cant give a thorough review. But i would like to come back to holf and see the property.
We had to leave the property to eat dinner and no breakfast available. The restaurants on property were closed on Monday.
Great family weekend trip
Room was big, view was great, food was decent, and pool was awesome!
Such a beautiful resort! The staff was amazing and so accommodating. Will be returning soon!
The grounds were absolutely beautiful.
There is something here for all ages.
The pools are well kept and inviting.
Play areas for the kids
An arcade
Sports courts
Amazing golf courses
This was our second visit to Shangri-La Resort (the first being over five years ago). Our room was very nice, clean and comfortable. We spent most of our time at the resorts pool and at The Anchor. I will say, the expense of the food and beverages was less than desirable. I would recommend guests to bring as much snacks and food as they can manage.
Great place
Very pretty and well-manicured hotel and grounds. Beautiful golf course/lakeside setting with large pool and "hot" hot tub, plus indoor pool. We were a bit off-season (mid May) and dining options were limited; several were closed. The golf courses are stunning.