酒店回复: Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon.
5.0分
其他
The room was immaculate and Matt and his staff were welcoming and very courteous. It made my stay in Edina a wonderful experience.
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酒店回复: Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back soon.
5.0分
其他
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We stayed one night with the family. Everything was great. The manager's reception was a welcomed surprise. The room was what we needed. The breakfast was good. The breakfast tacos made a for a nice and different option compared to other similar hotel breakfast buffets. Fitness center is sufficient and clean.
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酒店回复: I am thrilled that we provided you with an exceptional stay from start to finish. We take great pride in offering the best service and accommodations in the Minneapolis area, and we appreciate you taking notice. On behalf of the entire staff at our Homewood Suites by Hilton, thank you for your business. We look forward to your next visit!
2.0分
家庭亲子
Room was so loud for to mechanics from above.
It’s a bad stay if you can’t sleep.
No soap in lobby restrooms and not real clean.
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酒店回复: I’m sorry to hear that noise pollution kept you from having a restful night’s sleep; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review.
5.0分
其他
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Very comfortable beds, wonderful showers with all the built-in amenities. Reasonably priced snacks. Spacious rooms, pleasant and capable staff, terrific location. We'll be back!
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酒店回复: We really appreciate you sharing your awesome rating of our hotel with other travelers. We loved having you here, and we can't wait to have you back soon!
5.0分
其他
Staff were friendly and knowledgeable. Room was comfortable, clean, and spacious. Great breakfast options. Convenient location by Southdale shopping mall.
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酒店回复: We're thrilled that you had nothing but positive experiences during your recent stay at our hotel! We truly appreciate your patronage and kind review. Your excellent recommendation reassures our staff and other travelers that they can expect a great stay here. We hope to welcome you back soon!
4.0分
其他
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Good breakfast selection but the hot items (eggs, sausage, biscuits, gravy) were not very warm. The warmer may not have been working properly. Would have liked plain iced tea instead of apple juice. Room was very nice and well laid out. I questioned the cleanliness when I found used coffee bags in the coffee maker although everything else appears clean. Parking lot is small for the size of the hotel. I was confused when I checked in and was told I would be charged $25 for incidentals (i had prepaid for my stay). I asked what that was and told for damages and incidentals. Then I was told it would not be the charged to my card if there was no incidentals or damages. When I checked out they said there was no damage or incidentals and would be 3 days before the $25 was returned to my card. Not sure what the policy really is concerning the $25. Overall, very nice place to stay but over priced.
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酒店回复: While we appreciate you sharing feedback about your stay and for providing us with areas for improvement, we apologize that our incidental fee was not clearly communicated to you during the booking process. Upon your departure, the hold is released. The funds are returned to your account based on your financial institution. We value your detailed feedback and look forward to hosting you again in the future for a seamless experience.
酒店位置很好，房间也很干净，非常棒。周边有咖啡馆和超市，很方便。
干净、安静，地理位置极佳！房间宽敞，价格合理！我还会再来的！
预订台工作人员态度恶劣，冷漠无情，而且总是唱反调。一楼的房间非常冷，而且根本无法调节暖气。总而言之，这是一次非常糟糕的体验。
不
The room was immaculate and Matt and his staff were welcoming and very courteous. It made my stay in Edina a wonderful experience.
We stayed one night with the family. Everything was great. The manager's reception was a welcomed surprise. The room was what we needed. The breakfast was good. The breakfast tacos made a for a nice and different option compared to other similar hotel breakfast buffets. Fitness center is sufficient and clean.
Room was so loud for to mechanics from above.
It’s a bad stay if you can’t sleep.
No soap in lobby restrooms and not real clean.
Very comfortable beds, wonderful showers with all the built-in amenities. Reasonably priced snacks. Spacious rooms, pleasant and capable staff, terrific location. We'll be back!
Staff were friendly and knowledgeable. Room was comfortable, clean, and spacious. Great breakfast options. Convenient location by Southdale shopping mall.
Good breakfast selection but the hot items (eggs, sausage, biscuits, gravy) were not very warm. The warmer may not have been working properly. Would have liked plain iced tea instead of apple juice. Room was very nice and well laid out. I questioned the cleanliness when I found used coffee bags in the coffee maker although everything else appears clean. Parking lot is small for the size of the hotel. I was confused when I checked in and was told I would be charged $25 for incidentals (i had prepaid for my stay). I asked what that was and told for damages and incidentals. Then I was told it would not be the charged to my card if there was no incidentals or damages. When I checked out they said there was no damage or incidentals and would be 3 days before the $25 was returned to my card. Not sure what the policy really is concerning the $25. Overall, very nice place to stay but over priced.