酒店回复: Dear Amy,We are sorry to hear about your recent experience and understand how distressing the situation with your credit card must be. Please be assured that the safety and trust of our guests remain our top priority. We also regret the inconvenience caused by elevator delays and the difficulty you faced reaching our front desk. Regarding the additional charges on your card, we have shared this with the concerned department for further review. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with the exceptional stay you deserve on your next visit to our city.Juan MeraGeneral Manager
There was no mention about the parking situation when I booked it showed parking on site. Cost me an extra 80$ for parking.
There wasn’t even complementary water.
We waited over an hour and 45 min at the rooftop restaurant for our food and when we went to the bar to order the bartender was drinking what appeared to be a shot of whiskey.
展开
酒店回复: Dear Guest,We are very sorry for the frustration caused by the lack of complimentary water and the long wait at the rooftop restaurant. We also understand your concern regarding the bartender’s behavior, which is certainly not reflective of our standards. Additionally, we understand your disappointment about the parking charges. We take pride in offering competitively priced parking fees, which are presented on our website, enabling guests to access this information before making a reservation. Your feedback highlights areas where our communication and service need improvement. We are sharing this with our team to ensure a better experience for future guests. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide a smoother and more enjoyable stay next time.Juan MeraGeneral Manager
4.0分
其他
展开
Room was decently clean. Odd setup...arrive in hotel on first floor, yet check in and front desk is on 6th floor. Housekeeping is not provided unless specifically requesting with front desk each day.
展开
酒店回复: Dear Guest,Thank you for taking a moment to share your feedback. We’re glad to hear you found your room clean and comfortable. That said, we appreciate your comments about the building layout and thank you for your patience. We also apologize for any housekeeping issues you may have experienced with your room. As cleanliness is a key priority at our hotel, we regret that this was your experience. We hope to have the chance to welcome you back again. Juan MeraGeneral Manager
5.0分
家庭亲子
展开
I honestly do not complete any reviews at all, but I LOVED this properly. The pool was BEAUTIFUL! The security at night and during the day is top tier. You need a keycard to get ANYWHERE and it makes me feel super safe. This hotel is a very short walk away from Bridgestone Arena and Broadway which are two very big landmarks for the area. The hotel inside is well upkeeped and maintained and the rooms were huge. ZERO COMPLAINTS.
展开
酒店回复: Dear Kayla,Thank you for sharing such a wonderful review of your time with us at SpringHill Suites by Marriott Nashville Downtown/Convention Center; it truly means a lot. We are delighted to know the atmosphere, location, and attention to safety made your stay feel both enjoyable and secure. It’s also great to hear how much you appreciated the spacious accommodations and overall care of the property. Your kind words are incredibly encouraging to our team, and we look forward to welcoming you back for another exceptional visit.Juan MeraGeneral Manager
5.0分
其他
展开
Great facility, room was clean and updated. Only complaint would be that the bathroom door is a sliding door and wouldn’t stay shut when attempting to close for privacy.
展开
酒店回复: Dear Kristen,We are glad to hear you enjoyed the room and found the space well-maintained and modern. We appreciate you pointing out the issue with the bathroom door. While we aim to provide both comfort and functionality, we understand how important privacy is, and we will certainly look into this. We hope to have the opportunity to welcome you back to SpringHill Suites by Marriott Nashville Downtown/Convention Center for an even smoother stay in the future.Juan MeraGeneral Manager
3.0分
家庭亲子
展开
Hotel was in a nice spot walking distance from Broadway. Breakfast options were limited (waffle maker broken) Hotel staff did not speak very good English. Asked if they had peanutbutter and they had to ask someone else what that was. Room was a good size but if anyone has to get up in the middle of the night to use the bathroom everyone is getting woken up with the light shining through the door.
展开
酒店回复: Dear Kevin,Thank you for sharing your thoughts with us. We are glad you enjoyed the convenient location and found the room spacious. We understand how small details, like lighting and breakfast variety, can impact overall comfort, and we appreciate you pointing them out. Your feedback regarding communication and service helps us identify areas for growth, and it will be shared with the appropriate teams. We are always working to improve and hope to have the opportunity to provide a more seamless experience during a future visit.Juan MeraGeneral Manager
酒店很新，设施完善，地理位置优越，交通便利，步行可到Music City Center，几个万豪系的酒店都在一栋楼里。
一家很棒的新酒店，步行即可到达市中心。非常干净和现代化。
盗用了我的信用卡号。总的来说，这是一家还不错的两三星酒店。前台人员很友善，如果你能联系到他们的话。我从房间打电话过去，他们总是没人接，所以我不得不亲自下去问问题，结果总是忙得不可开交。电梯又老又慢，一半时间都坏了，所以上下楼都要预留充足的时间。泳池和泳池酒吧很不错，但我们回家三周后，有人两次试图从泳池酒吧刷我的信用卡。我实在想不通为什么一个工作人员要盗用我的信用卡去他们自己的酒吧刷卡……小费都放在他们口袋里了？我试过打电话给酒店讨论，但他们当然不会接，所以要小心，千万别把卡留在泳池酒吧！用现金支付，或者每次上楼都付，千万不要开账！
我没有入住，泳池关闭了，管理层不愿采取任何措施来应对超过100华氏度（约37摄氏度）的天气。我们直到抵达酒店才收到泳池关闭的通知。
该地区有很多餐饮选择。您也可以考虑探索市中心以外的地区。
There was no mention about the parking situation when I booked it showed parking on site. Cost me an extra 80$ for parking.
There wasn’t even complementary water.
We waited over an hour and 45 min at the rooftop restaurant for our food and when we went to the bar to order the bartender was drinking what appeared to be a shot of whiskey.
Room was decently clean. Odd setup...arrive in hotel on first floor, yet check in and front desk is on 6th floor. Housekeeping is not provided unless specifically requesting with front desk each day.
I honestly do not complete any reviews at all, but I LOVED this properly. The pool was BEAUTIFUL! The security at night and during the day is top tier. You need a keycard to get ANYWHERE and it makes me feel super safe. This hotel is a very short walk away from Bridgestone Arena and Broadway which are two very big landmarks for the area. The hotel inside is well upkeeped and maintained and the rooms were huge. ZERO COMPLAINTS.
Great facility, room was clean and updated. Only complaint would be that the bathroom door is a sliding door and wouldn’t stay shut when attempting to close for privacy.
Hotel was in a nice spot walking distance from Broadway. Breakfast options were limited (waffle maker broken) Hotel staff did not speak very good English. Asked if they had peanutbutter and they had to ask someone else what that was. Room was a good size but if anyone has to get up in the middle of the night to use the bathroom everyone is getting woken up with the light shining through the door.