Asked for a morning wake up. They called me at 3:30am instead of 6:30am. Asked to fix it but no second wake up call. Room was very small. Reserved a king but pretty sure I got a queen. Powdered egg breakfast. Underwhelming.
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酒店回复: Thank you for taking the time to share your feedback. We apologize for the inconvenience caused by the early wake-up call and the missed follow-up call. We understand how important timely service is, especially when you have plans early in the morning.We also regret that the room size and bed type did not meet your expectations, as well as your disappointment with the breakfast selection. Your comments have been shared with our team to help us improve these areas.We appreciate your feedback and hope you might consider giving us another chance in the future for a better experience.
4.0分
商务出差
Terrible location if without a vehicle. Hotel needs a shuttle. Completely isolated and no food anywhere close.
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酒店回复: Thank you for your feedback. We understand that our location can be challenging without a vehicle, and we apologize for any inconvenience this caused. While we currently do not offer shuttle service, we appreciate your suggestion and will consider it as we look to improve guest experience. We hope to welcome you back in the future under better circumstances.
4.0分
其他
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i had a little trouble with the chemically cleaning smell - it was a bit over bearing. the doors are so noisy - i mean LOUD and when you need to sleep after a long day driving, it sorta sucks. BUT, it was still a good stay.
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酒店回复: We're sorry to hear that the cleaning scent was a bit strong and that the door noise affected your rest — we understand how important a quiet, comfortable environment is after a long day of travel. We truly appreciate you sharing this with us and are glad to hear that, overall, you still had a good stay. Your comments help us improve, and we hope to welcome you back for an even better experience next time.
4.0分
家庭亲子
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It’s nice that it is new but it feels slapped together in the rooms, The tile work and caulking is sloppy in the bathrooms.
I also wanted to let you know there was a dirty wash rag under out vanity when we arrived.
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酒店回复: Thank you for your honest feedback. We're glad you appreciated the newness of the property, but we're truly sorry to hear about the issues you encountered with the room, especially the cleanliness and finish work in the bathroom. That’s not the standard we strive for, and we’ll be sure to address this with our housekeeping and maintenance teams right away. We appreciate you bringing it to our attention and hope to have the chance to provide you with a better experience in the future.
5.0分
家庭亲子
This property is an excellent one!
It is close to the freeway, very well maintained with professional and courteous staff!
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酒店回复: Thank you so much for your wonderful feedback! We're delighted to hear you found our property well-maintained and appreciated our professional and courteous staff. Our convenient location near the freeway is definitely a plus for many of our guests.We look forward to welcoming you back soon!
4.0分
情侣出游
Breakfast was average, scrambled eggs were dry and sausage patties also were dry.
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酒店回复: Thanks for your feedback on the breakfast! We're sorry to hear the scrambled eggs and sausage patties weren’t up to par—dry food can definitely take away from the overall experience. We’ll pass this along to the kitchen team so they can work on improving the quality. We appreciate you bringing it to our attention, and we hope we can offer a better breakfast experience if you stay with us again!
5.0分
家庭亲子
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This was one of the best experiences we had during a long road trip. Although it was impossible to partake in the generous food and beverage offerings (the hotel was packed with families during a baseball tournament), knowing they were offered felt very generous. Our room was beautiful and so was the view - a great place to unwind after 7 hours on the road.
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酒店回复: Thank you so much for sharing your wonderful experience! We're thrilled to hear that our hotel was a relaxing oasis after your long road trip. It’s great that you appreciated our food and beverage offerings, even if you couldn’t fully enjoy them due to the busy tournament. We hope to welcome you back for an even more restful stay—maybe with more time to enjoy everything we offer! Safe travels!
5.0分
家庭亲子
Desk attendant was very nice and welcoming. Also let me know the hours of the gym, pool and breakfast area.
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酒店回复: Thank you for your kind words! We're so glad to hear that our desk attendant made you feel welcome and provided helpful information about the amenities. Great service is something we take pride in, and it's always wonderful to know when our team makes a positive impact.We look forward to welcoming you back for another great stay!
2.0分
朋友出游
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Breakfast was 7am-10 am, we got there at 8:30 and there was hardly anything available and what seems to have been offered was mediocre at best. Cleaning only happens every 3 days, so unless you are there for a week, expect to request new towels. We were there mid-July for an outdoor event, lots of showers were needed. Not trailer friendly parking and they were so concerned with putting up no parking signs that they failed to monitor the inconsiderate people with trailers parking across 5 spaces.
Bed was not comfortable, it just wasn't a good night's sleep, especially for the almost $200 per night they charged.
There is no food choices near by.
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酒店回复: Thank you for taking the time to share your detailed feedback. We sincerely apologize that several aspects of your stay did not meet your expectations.We’re sorry to hear that the breakfast selection was limited during your visit and that the quality was not up to par. Your comments will be shared with our food and beverage team to improve the offerings and availability throughout the breakfast hours.Regarding housekeeping, our standard cleaning schedule is every three days, but we understand the inconvenience this may cause, especially during extended stays or when additional needs arise. We encourage guests to request extra towels or services as needed, and we’ll explore ways to make this process more convenient.We also regret the parking challenges you experienced, particularly with trailer spaces and other guests' inconsiderate parking. We will review our parking policies and signage to better manage these situations.We’re sorry the bed comfort and sleep quality were disappointing, as restful nights are a key part of a good stay. Your feedback is valuable as we consider upgrades.Lastly, we recognize that the limited nearby dining options may have been inconvenient and appreciate your honesty.Thank you again for your input. We hope you’ll consider giving us another chance to provide a more comfortable and enjoyable experience.
我最近在塞利纳费尔菲尔德套房酒店的住宿体验非常棒。房间一尘不染，舒适的床铺让我睡了个好觉。免费早餐也出乎意料地丰盛美味。酒店地理位置便利，更增添了吸引力。总的来说，我强烈推荐这家酒店，在塞利纳享受一次美妙的住宿体验。
Asked for a morning wake up. They called me at 3:30am instead of 6:30am. Asked to fix it but no second wake up call. Room was very small. Reserved a king but pretty sure I got a queen. Powdered egg breakfast. Underwhelming.
Terrible location if without a vehicle. Hotel needs a shuttle. Completely isolated and no food anywhere close.
i had a little trouble with the chemically cleaning smell - it was a bit over bearing. the doors are so noisy - i mean LOUD and when you need to sleep after a long day driving, it sorta sucks. BUT, it was still a good stay.
It’s nice that it is new but it feels slapped together in the rooms, The tile work and caulking is sloppy in the bathrooms.
I also wanted to let you know there was a dirty wash rag under out vanity when we arrived.
This property is an excellent one!
It is close to the freeway, very well maintained with professional and courteous staff!
Breakfast was average, scrambled eggs were dry and sausage patties also were dry.
This was one of the best experiences we had during a long road trip. Although it was impossible to partake in the generous food and beverage offerings (the hotel was packed with families during a baseball tournament), knowing they were offered felt very generous. Our room was beautiful and so was the view - a great place to unwind after 7 hours on the road.
Desk attendant was very nice and welcoming. Also let me know the hours of the gym, pool and breakfast area.
Breakfast was 7am-10 am, we got there at 8:30 and there was hardly anything available and what seems to have been offered was mediocre at best. Cleaning only happens every 3 days, so unless you are there for a week, expect to request new towels. We were there mid-July for an outdoor event, lots of showers were needed. Not trailer friendly parking and they were so concerned with putting up no parking signs that they failed to monitor the inconsiderate people with trailers parking across 5 spaces.
Bed was not comfortable, it just wasn't a good night's sleep, especially for the almost $200 per night they charged.
There is no food choices near by.