酒店回复: Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
酒店回复: I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments
4.0分
其他
Yes and parking space was too close together and because I have truck and we had to park in the back corner
5.0分
其他
The lady in the front desk at night was so awesome I didn’t catch her name but I got there at 10pm she was awesome
5.0分
家庭亲子
Rooms are nice, good breakfast and alot to choose from. Liked the pool but the floor is peeling.
5.0分
其他
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Feeling right at home
The Staff was so friendly, especially the lady at check-in. As a result of their kindness and efficiency, I will begin planning my next trip via your website.
Thanks so much.
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酒店回复: Thank you for your review of our hotel. We are so happy to hear that you enjoyed your stay with us. We look forward to seeing you again!
5.0分
情侣出游
We stayed one night as we were traveling through. It was a nice clean hotel. The staff was helpful and pleasant. The breakfast was good.
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酒店回复: Thank you for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
接待员没有笑容，我们觉得我们给她带来了不便，退房时又见到了她，还是一样，所以不只是休息日。当我们从我们所在的楼层的电梯出来时，走廊里有很浓的 **** 味，我们的房间还可以。我两次去向接待员报告此事，但每次都找不到人，但幸运的是第二天气味就消失了。这家酒店位于一条非常繁忙的道路上，所以我们每天早上 4 点都会被卡车吵醒。当你拉上两个百叶窗时，窗户很脏。
游泳池因长期维护而关闭，这就是我们预订但事先没有通知的原因。我们仍然支付了全价，但该设施不可用。
你可以清楚地听到隔壁房间的噪音
淋浴堵塞。浴室没有完全清洁。收费超过了*******的报价。早餐区很脏。不会再住那里了
工作人员很棒，道歉，并迅速退还了我们的住宿费。酒店大堂和走廊里有股霉味。开车 9 小时后，我们到达了一间房，房门无法锁上……钥匙或门闩都锁不上——门框上有一个很大的缝隙，门甚至无法正常锁上。酒店已经预订完毕，虽然工作人员很高兴地取消了我的住宿，但我不得不在晚上 9 点找另一家酒店，并与 ******* 合作退款。幸运的是，一切都解决了，但这家酒店需要一些整修——它没有达到 IGH 的名声
Yes and parking space was too close together and because I have truck and we had to park in the back corner
The lady in the front desk at night was so awesome I didn’t catch her name but I got there at 10pm she was awesome
Rooms are nice, good breakfast and alot to choose from. Liked the pool but the floor is peeling.
Feeling right at home
The Staff was so friendly, especially the lady at check-in. As a result of their kindness and efficiency, I will begin planning my next trip via your website.
Thanks so much.
We stayed one night as we were traveling through. It was a nice clean hotel. The staff was helpful and pleasant. The breakfast was good.