Staying the whole weekend with 4 family members for a wedding. Checked in perfectly, and got the whole family to the room with all of our belongings to find no where to hang any clothes. No worries, we figured that part out. No need to set an alarm to wake up in the morning, housekeeping will just use their card and attempt to make entry in your room while your asleep. The next day, I went to go get some more linen for the bathroom, and attendant at the front desk acted like I just disrupted her daily watching of the soap operas. She came off as very rude and giving half of what was asked for. On the morning of check out, no worries on setting an alarm, housekeeping proceeded to enter room again scaring the crap out of my kids. We decided it was just best to go ahead and leave because at this particular Holiday Inn Express, you are staying on their time not your own.
4.0分
其他
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Nice value lodging. The room was nice. Only odd thing was it didn’t have a closet or rack to hang clothes. Staff was nice. Right nice to a highway don’t was a bit noisy, but not too bad. I’d stay there again.
3.0分
其他
The Hotel is undergoing some upgrades to the room and furniture. It really needs updating
5.0分
家庭亲子
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My only complaint was that we thought we needed an extra bed.. so they brought us one .. but the mattress had really bad stains.. actually horrible... And the mattress looks unclean and dirty. Of course we did not use it we willed it back outside in the hall... Luckily for us we didn't need it we use the sofa couch. But overall The experience there was great
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the condition of the extra mattress that was provided. It is unacceptable, and we understand how this could have impacted your experience.We are pleased to hear that, despite this issue, you enjoyed your overall stay and were able to make use of the sofa couch. Please rest assured that we take cleanliness very seriously and will address this matter with our housekeeping team to ensure such incidents do not occur in the future.Your feedback is invaluable in helping us improve our services, and we appreciate your understanding. Should you choose to stay with us again, we are committed to providing you with a much better experience.Thank you once again for bringing this to our attention.
5.0分
其他
The front desk clerk was professional and caring. Easy on and off the interstate. Quiet.
3.0分
商务出差
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While the room was renovated and clean, the plumbing and a/c unit were so incredibly loud that we got almost no sleep. We even brought a sound machine to use when we travel to help with hotel noise, but when the a/c came on or off or someone in the connecting rooms used the bathroom the noise would wake us up. It was so loud. The beds, also, were extremely firm and also made it hard to sleep.
The staff, especially the front desk, were very nice and friendly.
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酒店回复: Dear Elizabeth,Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you found the room renovated and clean; however, we sincerely apologize for the inconvenience caused by the loud plumbing and air conditioning unit.Your comfort is our top priority, and we understand how important a peaceful environment is for a restful night's sleep. Please be assured that we will address these issues with our maintenance team to ensure they are resolved promptly.We appreciate your valuable input and hope to have the opportunity to provide you with a more enjoyable experience in the future.
4.0分
其他
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Ok...but missing the extra
This time we were on the 3rd floor..it wasnt nearly as nice. It was a bigger room but it felt like it was missing something. It was supposedly a suite, but had no real separation to make it a suite. It was just a bigger room. A little on the worn down side with tub paint peeling and floor was a bit dirty. There were only 3 towel sets when our reservation clearly stated 4 ppl were staying.
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酒店回复: Thank you for choosing the Holiday Inn Express in Brookhaven. We are sorry to hear that your stay was not up to our standers. We are currently undergoing renovations and are awaiting on the arrival of our new furniture. I hope that you come see us again when we are done with renovations.
5.0分
家庭亲子
The staff was very friendly and polite.
5.0分
其他
This hotel was really nice and clean
4.0分
商务出差
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The breakfast wasn't very good. I could hear the passing vehicles when I was in the room. The bed was comfortable and I enjoy that you supplied body wash, shampoo/conditioner.
Staying the whole weekend with 4 family members for a wedding. Checked in perfectly, and got the whole family to the room with all of our belongings to find no where to hang any clothes. No worries, we figured that part out. No need to set an alarm to wake up in the morning, housekeeping will just use their card and attempt to make entry in your room while your asleep. The next day, I went to go get some more linen for the bathroom, and attendant at the front desk acted like I just disrupted her daily watching of the soap operas. She came off as very rude and giving half of what was asked for. On the morning of check out, no worries on setting an alarm, housekeeping proceeded to enter room again scaring the crap out of my kids. We decided it was just best to go ahead and leave because at this particular Holiday Inn Express, you are staying on their time not your own.
Nice value lodging. The room was nice. Only odd thing was it didn’t have a closet or rack to hang clothes. Staff was nice. Right nice to a highway don’t was a bit noisy, but not too bad. I’d stay there again.
The Hotel is undergoing some upgrades to the room and furniture. It really needs updating
My only complaint was that we thought we needed an extra bed.. so they brought us one .. but the mattress had really bad stains.. actually horrible... And the mattress looks unclean and dirty. Of course we did not use it we willed it back outside in the hall... Luckily for us we didn't need it we use the sofa couch. But overall The experience there was great
The front desk clerk was professional and caring. Easy on and off the interstate. Quiet.
While the room was renovated and clean, the plumbing and a/c unit were so incredibly loud that we got almost no sleep. We even brought a sound machine to use when we travel to help with hotel noise, but when the a/c came on or off or someone in the connecting rooms used the bathroom the noise would wake us up. It was so loud. The beds, also, were extremely firm and also made it hard to sleep.
The staff, especially the front desk, were very nice and friendly.
Ok...but missing the extra
This time we were on the 3rd floor..it wasnt nearly as nice. It was a bigger room but it felt like it was missing something. It was supposedly a suite, but had no real separation to make it a suite. It was just a bigger room. A little on the worn down side with tub paint peeling and floor was a bit dirty. There were only 3 towel sets when our reservation clearly stated 4 ppl were staying.
The staff was very friendly and polite.
This hotel was really nice and clean
The breakfast wasn't very good. I could hear the passing vehicles when I was in the room. The bed was comfortable and I enjoy that you supplied body wash, shampoo/conditioner.