My only complaint was that we thought we needed an extra bed.. so they brought us one .. but the mattress had really bad stains.. actually horrible... And the mattress looks unclean and dirty. Of course we did not use it we willed it back outside in the hall... Luckily for us we didn't need it we use the sofa couch. But overall The experience there was great
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the condition of the extra mattress that was provided. It is unacceptable, and we understand how this could have impacted your experience.We are pleased to hear that, despite this issue, you enjoyed your overall stay and were able to make use of the sofa couch. Please rest assured that we take cleanliness very seriously and will address this matter with our housekeeping team to ensure such incidents do not occur in the future.Your feedback is invaluable in helping us improve our services, and we appreciate your understanding. Should you choose to stay with us again, we are committed to providing you with a much better experience.Thank you once again for bringing this to our attention.
5.0分
其他
The front desk clerk was professional and caring. Easy on and off the interstate. Quiet.
3.0分
商务出差
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While the room was renovated and clean, the plumbing and a/c unit were so incredibly loud that we got almost no sleep. We even brought a sound machine to use when we travel to help with hotel noise, but when the a/c came on or off or someone in the connecting rooms used the bathroom the noise would wake us up. It was so loud. The beds, also, were extremely firm and also made it hard to sleep.
The staff, especially the front desk, were very nice and friendly.
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酒店回复: Dear Elizabeth,Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you found the room renovated and clean; however, we sincerely apologize for the inconvenience caused by the loud plumbing and air conditioning unit.Your comfort is our top priority, and we understand how important a peaceful environment is for a restful night's sleep. Please be assured that we will address these issues with our maintenance team to ensure they are resolved promptly.We appreciate your valuable input and hope to have the opportunity to provide you with a more enjoyable experience in the future.
4.0分
其他
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Ok...but missing the extra
This time we were on the 3rd floor..it wasnt nearly as nice. It was a bigger room but it felt like it was missing something. It was supposedly a suite, but had no real separation to make it a suite. It was just a bigger room. A little on the worn down side with tub paint peeling and floor was a bit dirty. There were only 3 towel sets when our reservation clearly stated 4 ppl were staying.
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酒店回复: Thank you for choosing the Holiday Inn Express in Brookhaven. We are sorry to hear that your stay was not up to our standers. We are currently undergoing renovations and are awaiting on the arrival of our new furniture. I hope that you come see us again when we are done with renovations.
4.0分
商务出差
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The breakfast wasn't very good. I could hear the passing vehicles when I was in the room. The bed was comfortable and I enjoy that you supplied body wash, shampoo/conditioner.
5.0分
其他
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Nice but lacked a closet for hanging clothing. A hook was provided on the bathroom door and a note that new furniture was on order which included the closet. Staff was friendly and check in was smooth. Breakfast was fresh and good. Coffee not great a little strong. Rooms were clean as well as linen. Was in Brookhaven for a family funeral.
2.0分
其他
There was no place to hang our clothes and the hotel was filthy.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced, particularly concerning the lack of adequate facilities for hanging clothes and the cleanliness of our hotel.Please be assured that we take such matters seriously and are committed to providing a comfortable and pleasant environment for all our guests. Your comments will be addressed with our housekeeping team to ensure that we uphold the highest standards of cleanliness.We appreciate your input as it helps us improve our services. Should you choose to stay with us again in the future, we hope to provide you with a much more satisfactory experience.Thank you once again for your valuable feedback.
5.0分
其他
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10/10. Well done!!!
It was a GREAT stay. It was peaceful, clean, and reasonably priced. Breakfast was hot, yummy and the options were plentiful. The staff was friendly, prompt, and efficient. Despite renovations on the property, we were never hindered by that in any way nor was anything inconvenient or even unsightly. I'm a pretty harsh critic and i cannot find a single thing to complain about. Outstanding hotel.
2.0分
其他
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There were no closets in the room. That is my biggest complaint. The Elevators were dirty. They need to clean in the door and the floor. The staff wasn't that friendly
5.0分
家庭亲子
Price and room was very big and spacious -
Did not like there was no place to hang your clothes
My only complaint was that we thought we needed an extra bed.. so they brought us one .. but the mattress had really bad stains.. actually horrible... And the mattress looks unclean and dirty. Of course we did not use it we willed it back outside in the hall... Luckily for us we didn't need it we use the sofa couch. But overall The experience there was great
The front desk clerk was professional and caring. Easy on and off the interstate. Quiet.
While the room was renovated and clean, the plumbing and a/c unit were so incredibly loud that we got almost no sleep. We even brought a sound machine to use when we travel to help with hotel noise, but when the a/c came on or off or someone in the connecting rooms used the bathroom the noise would wake us up. It was so loud. The beds, also, were extremely firm and also made it hard to sleep.
The staff, especially the front desk, were very nice and friendly.
Ok...but missing the extra
This time we were on the 3rd floor..it wasnt nearly as nice. It was a bigger room but it felt like it was missing something. It was supposedly a suite, but had no real separation to make it a suite. It was just a bigger room. A little on the worn down side with tub paint peeling and floor was a bit dirty. There were only 3 towel sets when our reservation clearly stated 4 ppl were staying.
The breakfast wasn't very good. I could hear the passing vehicles when I was in the room. The bed was comfortable and I enjoy that you supplied body wash, shampoo/conditioner.
Nice but lacked a closet for hanging clothing. A hook was provided on the bathroom door and a note that new furniture was on order which included the closet. Staff was friendly and check in was smooth. Breakfast was fresh and good. Coffee not great a little strong. Rooms were clean as well as linen. Was in Brookhaven for a family funeral.
There was no place to hang our clothes and the hotel was filthy.
10/10. Well done!!!
It was a GREAT stay. It was peaceful, clean, and reasonably priced. Breakfast was hot, yummy and the options were plentiful. The staff was friendly, prompt, and efficient. Despite renovations on the property, we were never hindered by that in any way nor was anything inconvenient or even unsightly. I'm a pretty harsh critic and i cannot find a single thing to complain about. Outstanding hotel.
There were no closets in the room. That is my biggest complaint. The Elevators were dirty. They need to clean in the door and the floor. The staff wasn't that friendly
Price and room was very big and spacious -
Did not like there was no place to hang your clothes