酒店回复: Thank you for sharing your experience with us! We're glad to hear that you found good value in your stay and appreciated the extended stay setup—especially the full-size fridge, which we know can make a big difference for longer visits.We also appreciate your helpful feedback regarding the AC settings, elevator button, and microwave light. Our maintenance team has been notified to address these items promptly. Regular checks are important, and your comments help us stay on top of the details that matter.We're pleased that overall the stay worked well for you, and we hope to welcome you back again soon with an even smoother experience.
酒店回复: Dear Guest, Thank you for sharing your experience with us. We're pleased to hear that your suite was clean, comfortable, and well-equipped, and that our team was helpful during your stay. It’s great to know the updated bathroom and full kitchen added to your convenience.We also appreciate your candid observations regarding the shared spaces and staffing. Your feedback is important and will be shared with our management team as we continue working to enhance both the guest experience and the overall environment throughout the property.We’re grateful for your understanding and are glad to hear you would choose to stay with us again. We look forward to welcoming you back on your next visit to Fairfax.Sincerely,Candlewood Suites Team
酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your experience did not meet expectations, and we appreciate your honesty—it helps us identify areas where we need to improve.We regret that the check-in process felt impersonal and that communication was not as clear or welcoming as it should be. We understand how important it is to feel acknowledged and cared for from the moment you arrive, and we’ll be reviewing our procedures to ensure a more engaging and professional front desk experience.Your comments regarding the cleanliness and condition of the room, bathroom, and common areas are deeply concerning. This is not the standard we strive to uphold, and we sincerely apologize for the discomfort and inconvenience you experienced. We’ve shared your observations with our housekeeping and maintenance teams so that immediate corrective action can be taken.We also appreciate your recognition of the location and amenities, and we’re glad you found the area peaceful and convenient. While we’re disappointed that your stay was cut short, we hope you’ll consider giving us another opportunity to provide the quality and comfort you deserve.Thank you again for your feedback—it’s invaluable to us as we work to improve.
酒店回复: Dear Joshua,Thank you for taking the time to share your feedback. I'm truly sorry to hear that your stay did not meet expectations, and I appreciate you bringing these concerns to our attention.We regret the inconvenience caused by the dripping toilet and the overwhelming scent from the room’s plugin. Your comfort is important to us, and we’ll be addressing both issues with our maintenance and housekeeping teams to ensure they’re resolved promptly.I also apologize for the noise near the lobby and for the early visit from our housekeeping staff. Our standard checkout time is indeed 12 PM, and we’ll reinforce this with our team to prevent future disruptions.Your experience is not reflective of the standard we strive to uphold, and we hope to have the opportunity to welcome you back for a more relaxing and enjoyable stay.- Candlewood Suite Team
酒店回复: Dear Guest, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team
酒店回复: Dear Guest, We love that our staff was able to make your stay a successful one. We value all feedback and your concerns regarding conditions have been notated to our team. Thank you again !
3.0分
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电视颜色有问题，咖啡洒在浴室门后面，马桶整晚都在漏水，水槽排水不畅。
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酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you experienced during your stay. The color distortion on the TV, the coffee spill on the bathroom door, the continuously running toilet, and the slow-draining sink are all concerns we take seriously. Please know that we’ve already notified our maintenance and housekeeping teams to address each of these items promptly.We strive to provide a comfortable and clean environment for all our guests, and we regret that we fell short in this instance. Your comments help us improve, and we appreciate your honesty. We hope you'll consider giving us another opportunity to provide you with a better experience in the future.
4.0分
情侣出游
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可容纳三人的单卧室套房很宽敞，还配有小厨房。外出一天后，晚上可以放松身心。希望房间每天都能打扫。
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酒店回复: Dear Guest, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team
5.0分
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我在单卧室套房住了 7 天，真的很好，舒适又方便！
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酒店回复: Dear Guest, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team
5.0分
其他
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翻译提供方：Google
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酒店回复: Dear Guest,Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay with us. It’s always our goal to provide a comfortable and welcoming experience for our guests.We look forward to hosting you again soon!Sincerely, Candlewood Fairfax team
对我来说很划算。喜欢这是长住类型。有真正的冰箱真好。空调调到68摄氏度，房间很热。但如果我把温度调低，房间确实凉快了。电梯按钮按进去会晃来晃去，他们应该修一下。微波炉灯坏了，所以偶尔检查一下。总的来说，这个价格对我来说还不错。
干净舒适的住宿体验
我临时预订了Candlewood Suites酒店，去费尔法克斯看望女儿。套房干净整洁，厨房设施齐全，设施齐全。浴室也经过翻新，干净整洁。走廊和其他共用室内空间略显陈旧，而且空气中弥漫着浓重的异味。不过，这丝毫没有影响我的房间。工作人员很乐于助人，但似乎人手不足。总而言之，我还会再次入住这里。
请阅读
前台人员虽然人很好，但不应该在酒店前台工作。所有沟通和交易都是在Veronica躲在墙后的时候进行的，你看不到她。她上来拿我的执照，然后又回到墙后。整个入住流程都是这样处理的。据我所知，Veronica也过度劳累，轮班时间太长。
酒店，使用楼梯间和电梯。楼梯间的地毯上有很多污渍，看起来像是食物污渍，而且已经存在很长时间了。电梯里的一个按钮被压进了电梯面板的缝隙里。
房间和床单都没有换。枕头和床上都有前一位客人的头发。
浴室淋浴旋钮状况糟糕。没有浴缸浴帘，淋浴后地板上到处都是水。
房间天花板有水渍，看起来像是剥落了。
不用说，虽然我在那里洗了澡，但我最终没有在房间里睡觉，而是去了朋友的客房。
我去退房时，前台没有人，我打电话催我退房。
我住的是周六晚上。据我所知，酒店位置不错。我喜欢它远离喧嚣。停车位充足。酒店内有健身房和洗衣设施，但我都没用过。住宿期间提供无线网络，但我没用。早上在前台办理入住手续的地方，他们提供免费咖啡，但我没用。
马桶一直滴水，所以睡觉时不得不关上浴室门，试图掩盖不断进水的声音。房间里的香薰插头味道太浓，我不得不拔掉。他们把我们安排在靠近大堂的地方，人流量很大。9点15分，服务员过来催我们离开，因为退房时间是中午12点。
物超所值，品质卓越
这里简直是一颗隐藏的宝石。价格实惠，安静干净，地理位置优越。入住时无需支付任何额外费用，洗手液、润肤露、毛巾等用品品质一流。便利设施也非常棒！我很喜欢小厨房。我一定会再来的。
入住登记处的工作人员非常乐于助人。他们给了我们一盘冰，直到冰箱里的制冰机开始制冰。酒店比较老旧，需要大量翻新和清洁。房间还可以，但仅此而已。
评论
电视颜色有问题，咖啡洒在浴室门后面，马桶整晚都在漏水，水槽排水不畅。
可容纳三人的单卧室套房很宽敞，还配有小厨房。外出一天后，晚上可以放松身心。希望房间每天都能打扫。
我在单卧室套房住了 7 天，真的很好，舒适又方便！
我计划下次再用它