The stay overall was good. My only note is that there was a constant every-so-slightly damp feeling to everything in the room, and I like to have never gottennoutnof the bathroom when I closed the door (it got stuck!), the furniture it the dining area was a couple of steps above being shabby, and a few things were out of order (i.e. the drink/juice dispenser and a sink in the bathroom on the main floor). I appreciated the clear insteuctions on tge signs, the fresh lemon water, and the excellent customer service.

The room was clean and the staff was extremely helpful and polite. When I book a room in a Hotel one of the amenities I look for is a hot tub, this hotel advertised they had a hot tub but in fact they did not, I suggest they change their advertisement. Not happy!

Unfortunately our stay was a disappointment in a few ways and just didn’t hold up to our usual expectations of a Holiday Inn Express. The rooms felt quite outdated, the A/C system was making a loud rattle sound making it hard to sleep, the dining chairs looked very dingy (there were slip covers to try to cover up worn fabric but the slip covers looked old too), and at breakfast the juice/water machine was out, the coffee was empty and we had to unwrap the cinnamon rolls ourselves as they were just put out in shrink wrapped trays.

We also were woken at 6:11am by a fire alarm which may have been needed but I never heard an explanation. It only lasted about 10-15 seconds but after that my children nor I got any more sleep!

Room #426. Bathroom sink had very little water pressure and the wall plug in the bathroom would randomly work stop working. The air conditioner unit was leaking water into the room making the floor wet. Had to move to another room that was older and not as updated.

The staff was great. The only problem we had was the AC in the room. It was very hot inside the room. The front desk did try to help us out with a fan but I was still having problems with breathing in the hot room. I had to keep going to my car and start it up for cool air. Other then that the stay was okay

The stay was seamless. From checking in, using the fitness center, goin in and out. The room was clean and as expected. It was the first time staying on the first floor and it took some getting used to the traffic.

Make sure you recheck before you pay.

The rooms were not ready on time. The room that I was given was not what I initially thought I ordered. Somewhere there was a mix up. Anyway the room they gave him the bathroom was not clean which made the room stink. After complaining I was given an upgrade thank goodness without trouble, but the room given was what I originally thought I applied for. All was well afterwards. The experience got better after we got in a clean sanitized room.

I thought the property had easy access from the Loop 323. I didn't like the fact that the air conditioner in my room would only blow cold air for 5 minutes and then the compressor would kick off.