酒店回复: Thank you so much for your feedback. We are glad you enjoyed your stay with us. We hope to see you again in the future.
5.0分
其他
原文
翻译提供方：Google
20/10 一切都美丽而干净💯✍🩷
展开
酒店回复: Muchas gracias por sus comentarios. ¡Esperamos volver a verte en el futuro!
4.0分
情侣出游
原文
翻译提供方：Google
我所在的楼层有点吵，但总体来说体验不错
展开
酒店回复: Thank you so much for your feedback. We are glad you enjoyed your stay with us. We hope to see you again in the future.
2.0分
其他
展开
The sofa bed was broke and unsafe for usage. There was no other room in the hotel and my kids slept the night on the floor. The hotel manager was not cooperative at all...
展开
酒店回复: Hello,I’m sorry to hear that you felt my efforts were not cooperative. When we spoke in person, I explained that because your reservation was made through a third party, we were unable to issue a refund directly at that moment. My operations manager immediately contacted the third-party company regarding the refund I promised, and they confirmed that it would be processed within a few days.Had you not received the refund, you were welcome to reach out to me using the contact information on the business card available at the front desk, which includes my cell phone number, or by contacting the property directly. I would have been happy to follow up with the third party on your behalf.I apologize if our efforts did not meet your expectations. As mentioned during our conversation, we truly appreciate you bringing the broken sofa bed to our attention, as we had not been previously informed.I hope you had an enjoyable holiday and wish you a very Merry Christmas. Please feel free to contact me if you need any further assistance.
5.0分
家庭亲子
I would definitely recommend!! The breakfast was a miss but we did get there before closing. Not a big deal we ate good!
展开
酒店回复: Thank you so much for your feedback! We are so glad you enjoyed your stay and hate to hear you missed breakfast! We hope to see you again in the future should your travels bring you back this way
2.0分
家庭亲子
We woke up with bites all over. When checking out, the staff didn’t seem to care and asked if we wanted an email receipt. Will not stay here again.
展开
酒店回复: Hello, I am so sorry to hear you felt the staff wasn't concerned with your complaint of bites. They did pass along the information to management and we had the room professionally inspected and thankfully, no trace of any type of bugs were found. We do hope next time you are in town you give us another try, as this is far below our standard of service.
1.0分
其他
展开
Holiday disappointment
The room was disgusting, with mold all over the shower, a pullout mattress covered with large stains, vents covered in black, moldy food under the couch, and parts of the wall falling off. It was so bad, and I cannot even put it into words.
展开
酒店回复: Hello, Thank you for your feedback. I am so sorry to hear about your experience. It is definitely below our standard of cleanliness and service. We strive to always provide a positive stay for all our guests. We hope to see you in the future to give us a second chance.
很新很干净
我同事住在那儿，没什么可抱怨的……一切都符合他的预期……
过夜的房间很不错。
我总是住这些酒店，在我看来，他们不打扫房间，住了两晚，没有打扫，他们没有向你明确说明他们收取停车费，只收2美元，早餐一点也不，连咖啡都不好，
他们的房间非常宽敞，有小厨房，唯一的缺点是电梯坏了，同样，他们仍然是我最喜欢的房间之一
20/10 一切都美丽而干净💯✍🩷
我所在的楼层有点吵，但总体来说体验不错
The sofa bed was broke and unsafe for usage. There was no other room in the hotel and my kids slept the night on the floor. The hotel manager was not cooperative at all...
I would definitely recommend!! The breakfast was a miss but we did get there before closing. Not a big deal we ate good!
We woke up with bites all over. When checking out, the staff didn’t seem to care and asked if we wanted an email receipt. Will not stay here again.
Holiday disappointment
The room was disgusting, with mold all over the shower, a pullout mattress covered with large stains, vents covered in black, moldy food under the couch, and parts of the wall falling off. It was so bad, and I cannot even put it into words.