酒店回复: I sincerely appreciate you sharing your feedback with us. We understand how important it is to feel comfortable and although I can't change your past experience, I assure you that the feedback you've shared will be taken into consideration in order to make improvements.We hope to have the opportunity to welcome you back in the future and thank you for staying with us.
5.0分
家庭亲子
原文
翻译提供方：Google
美丽的
酒店回复: Thank you for staying with us!
2.0分
情侣出游
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The room and bathroom had bugs. The sink area had dried up toothpaste, etc. No soap dish for the soap, or any other accessories. The view was of the dirty swamp on the side of the hotel. I was only there for a one night stay due to an event.
I would not stay here again.
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酒店回复: Thank you for your feedback. I'm very sorry to hear about the cleanliness and room issues you experienced.We were not made aware during your stay and regret missing the chance to make it right. Your comments have been shared with our team for immediate review and correction.We hope you'll consider giving us another opportunity in the future.
4.0分
其他
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First Time Stay
My only complaint was that housekeeping cleans rooms every OTHER day. I never experienced that before and didn't know until after calling the front desk several times the Saturday of my stay and have no one pick up. When I came downstairs to tell them no one had cleaned my room, (this was 3pm), that's when I found out about this policy.
The rugs, although looking clean, definitely need a deep cleaning because the bottoms of my white socks were filthy and I was only there two nights and only wore them before bed.
Other than that, I found the hotel very nice.
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酒店回复: Thank you for your feedback — I’m glad you enjoyed the hotel overall.I’m sorry for the confusion about housekeeping. Like many brands, Hilton now provides service every other day unless requested, and I apologize that this wasn’t clearly explained. I’ve also noted your comments about the carpet and will follow up with our team.We appreciate your stay and hope to welcome you back again.
4.0分
其他
When I left for the day and came back, I was disappointed to find that room service hadn’t cleaned my room.
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酒店回复: Thank you for your feedback. I’m sorry to hear you were disappointed that your room wasn’t serviced during your stay.As part of Hilton’s current housekeeping policy, rooms are cleaned every other day unless a guest requests service. Since your stay was for two nights, your room was not automatically scheduled for cleaning. I apologize if this wasn’t clearly communicated at check-in.We appreciate you staying with us and hope to welcome you back again soon.
2.0分
其他
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Somewhat rundown
The staff was very friendly, especially Belle who greeted me at the front desk when I arrived. The room was clean and comfortable enough but there was a lot of humidity and everything felt a little damp. Overall, the hotel feels neglected and a bit rundown. There was a lot of debris strewn around on the outside and trash bins were overflowing.
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酒店回复: Thank you for your feedback. I’m glad to hear Bella made you feel welcome — she’s a valued part of our team. I’m sorry to hear about the humidity in your room and the condition of the property. That’s not the experience we aim to provide, and we’re addressing these concerns with our team right away.We appreciate your honesty and hope to have the chance to provide a much better stay in the future.
5.0分
其他
Thank you
It was excellent my co workers and i had lunch there and it was a good time thank u again.
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酒店回复: Thank you for staying with us and we hope you stay with us again in the future!
2.0分
其他
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We drove 7 hours with 4 kids in the car to get there and was looking forward to using the pool. It was 92 degrees outside and the pool was closed. There wasn't any water in it at all. There was no mention of this at all on their website or on *******. I use a pool for water therapy every day and was looking forward to using it on this hot day when we got there. Was offered points for my Hilton Rewards account but I needed that pool. My whole reason for booking this hotel. Also, my son had just got done with basic training in South Carolina and had to be at the base at Ft. Gregg Adams the next day, he was also looking forward to using the pool to relax before he reported for duty the next day.
The lady serving breakfast the next morning was super friendly and helpful. She was the best part of the visit. When I come to visit my son I will not be staying here again.
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酒店回复: Thank you for sharing your experience. I’m truly sorry for the frustration you and your family experienced. The fact that it was out of order came as an unfortunate surprise, and we sincerely apologize for the lack of notice. Please know we’re actively working to get the pool up and running again. We’re glad to hear our breakfast staff made a positive impression, and we truly appreciate you sharing your feedback.
5.0分
家庭亲子
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The receptionist was exceptional! She was very helpful and knowledgeable of the area. She was very friendly and kind. The room was nice, but the beds were a little too firm. Overall, it was a nice stay.
酒店回复: Thank you for staying with us!
1.0分
家庭亲子
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Specifically booked hotel because of pool. When we got there the pool was not only closed, it was green and nasty. Bathroom wasnt stocked fully with towels. Behind the toilet was dirty and after showers the walls were dripping with yellow condensation. The movie we tried to watch kept going in and out. The only plus was the staff were nice.
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酒店回复: Your feedback is incredibly important to us, and we take it to heart as we work to improve. Please know that your concerns have been noted, and we’re actively addressing them to ensure a better experience for future guests.Thank you for giving us the opportunity to host you, and I apologize that your stay was not what it should have been.
我们已经习惯了汉普顿酒店，但一旦联想到希尔顿这个词，这家酒店就达不到我们所知道的汉普顿酒店的质量。还有我的狗75美元真的很夸张。
美丽的
The room and bathroom had bugs. The sink area had dried up toothpaste, etc. No soap dish for the soap, or any other accessories. The view was of the dirty swamp on the side of the hotel. I was only there for a one night stay due to an event.
I would not stay here again.
First Time Stay
My only complaint was that housekeeping cleans rooms every OTHER day. I never experienced that before and didn't know until after calling the front desk several times the Saturday of my stay and have no one pick up. When I came downstairs to tell them no one had cleaned my room, (this was 3pm), that's when I found out about this policy.
The rugs, although looking clean, definitely need a deep cleaning because the bottoms of my white socks were filthy and I was only there two nights and only wore them before bed.
Other than that, I found the hotel very nice.
When I left for the day and came back, I was disappointed to find that room service hadn’t cleaned my room.
Somewhat rundown
The staff was very friendly, especially Belle who greeted me at the front desk when I arrived. The room was clean and comfortable enough but there was a lot of humidity and everything felt a little damp. Overall, the hotel feels neglected and a bit rundown. There was a lot of debris strewn around on the outside and trash bins were overflowing.
Thank you
It was excellent my co workers and i had lunch there and it was a good time thank u again.
We drove 7 hours with 4 kids in the car to get there and was looking forward to using the pool. It was 92 degrees outside and the pool was closed. There wasn't any water in it at all. There was no mention of this at all on their website or on *******. I use a pool for water therapy every day and was looking forward to using it on this hot day when we got there. Was offered points for my Hilton Rewards account but I needed that pool. My whole reason for booking this hotel. Also, my son had just got done with basic training in South Carolina and had to be at the base at Ft. Gregg Adams the next day, he was also looking forward to using the pool to relax before he reported for duty the next day.
The lady serving breakfast the next morning was super friendly and helpful. She was the best part of the visit. When I come to visit my son I will not be staying here again.
The receptionist was exceptional! She was very helpful and knowledgeable of the area. She was very friendly and kind. The room was nice, but the beds were a little too firm. Overall, it was a nice stay.
Specifically booked hotel because of pool. When we got there the pool was not only closed, it was green and nasty. Bathroom wasnt stocked fully with towels. Behind the toilet was dirty and after showers the walls were dripping with yellow condensation. The movie we tried to watch kept going in and out. The only plus was the staff were nice.