酒店回复: Thank you for staying with us and for taking the time to share your feedback. We truly appreciate you highlighting that our room and breakfast were fine and that you received a friendly welcome! It's also great to hear that you found the parking easy and the airport conveniently located.We understand your observations regarding our location on a busy highway and the limited options within walking distance. You're absolutely right that for guests looking to explore on foot, our setting might not be ideal for an extended stay. Your point about it being suitable for an overnight stay is well-taken and helps us understand how different guests experience our property.We value your honest perspective, as it helps us manage expectations and communicate our location's advantages (like easy access for travelers) and limitations clearly. We hope that for any future overnight stays, you'll consider us again.
4.0分
情侣出游
原文
翻译提供方：Google
电梯很远，早餐选择很少。
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酒店回复: Dear Graciela, We do apologize that the elevator was far from your room. Next time please let the Front Desk know that you would like a room close to the elevator and we will do our due diligence to accommodate you. The restaurant and bar will be open in about three weeks, therefore; the hotel will have more breakfast options. We look forward to seeing you again real soon.Warm Regards,
1.0分
其他
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Waited almost an hour to get checked in. Also the guys in front of us got booked into a room where there was a ladies always sleeping in it. My family did not feel safe sleeping there. Also they over booked rooms causing all the confusion.
5.0分
朋友出游
Bar had enough options. We did not have the breakfast. But everything else was very nice.
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酒店回复: Thank you for the fantastic 10/10 rating and for sharing your feedback from your recent stay at the Holiday Inn & Suites Spring- The Woodlands Area.We are delighted to hear that you found the bar options and everything else to be very nice. We appreciate your kind words.We look forward to welcoming you back again soon!
5.0分
其他
The amazing customer service from Sheila at the front desk and also very good breakfast
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酒店回复: Thank you so much for your perfect score and kind words! We are delighted to hear that you enjoyed the breakfast and that Sheila was able to provide you with amazing customer service. We look forward to welcoming you back soon!
4.0分
其他
The hotel and our room were very clean. However, this is an older hotel and is looking very tired Definitely in need of some TLC
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酒店回复: Thank you for taking the time to share your feedback. We are thrilled to hear that the hotel and your room were very clean—that’s a wonderful compliment to our hard-working housekeeping team! We sincerely apologize, however, that the hotel's age made it feel "very tired" and in need of some TLC; you are absolutely right, and we are actively working on plans for refreshing our common areas and rooms to ensure our aesthetic matches the cleanliness you experienced. We appreciate your valuable honesty and hope to welcome you back following these necessary improvements.
酒店很卫生。提供早餐。员工很有礼貌。
酒店位置适中 房间和设施干净卫生好
建筑非常破旧。
淋浴间和马桶座圈上都有头发。整个设施都在老化——电梯和房间的地板上都有软点。天花板上的修补痕迹非常明显——整体弥漫着一股潮湿的气味。
早餐简直是一场灾难。我们买了两人份和一个两岁孩子的早餐，但不知为何他们又收了7美元，即使我们已经告知他们我们购买了早餐。
我经常出差。这家酒店的优点是干净整洁，员工服务也很棒。床很舒服，而且也不吵闹。缺点是：电视太小了……在如今这个时代，任何酒店房间里配备这么小的电视都说不过去。淋浴也很糟糕，水流非常不稳定。往右转八分之一圈就烫手，往左转八分之一圈就冰凉刺骨……更糟糕的是水压极低，几乎出不来水。我以后可能不会再住这家酒店了。
酒店位于一条繁忙的高速公路上，步行距离内几乎没有任何东西。房间和早餐都很好，我们受到了热情的欢迎。因此，过夜还可以，但长期住宿对我们来说不是一个选择。距离机场约有 20 分钟车程。停车方便。
电梯很远，早餐选择很少。
Waited almost an hour to get checked in. Also the guys in front of us got booked into a room where there was a ladies always sleeping in it. My family did not feel safe sleeping there. Also they over booked rooms causing all the confusion.
Bar had enough options. We did not have the breakfast. But everything else was very nice.
The amazing customer service from Sheila at the front desk and also very good breakfast
The hotel and our room were very clean. However, this is an older hotel and is looking very tired Definitely in need of some TLC