On check in we asked if we could get a drink however told the bar was closed. We were given a registration form which I completed but forgot to sign, the older lady rather rudely reminded me and then handed me the key with directions to the room. After wandering around for a while I realised the room number on the key was the other side of the hotel which we eventually found. After unpacking and making a drink she phoned our room and said we were in the wrong one, apologised and asked us to move promising my husband ( who she seemed to be more polite to) a drink when the bar opened. We packed and vacated to the new room however the smell of drains from the bathroom was unbearable. My husband went down to reception and we were eventually given the room opposite. After repacking for the second time we moved, we had just got unpacked when she knocked on the door demanding the old key so she could look to see what she needed to do and see the problem. She was more bothered what housekeeping needed to do as we had been in 2 rooms now. She then retracted the offer of a drink as we’d requested to move. The rooms were very dated, the standard of cleanliness was questionable and the bedsheets had marks on, the quilt was lumpy, however we accepted the room and stayed. The lady at the reception was unwelcoming, rude and definitely spoke more politely to my husband than myself. All if the staff we interacted with were unfriendly, breakfast,I will be generous and say just edible.
3.0分
其他
Adequate but needs updating
Two nights to enable us to attend a concert at Sandringham. Room was large but floors all creak alarmingly.
4.0分
情侣出游
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My wife and I stayed here for 2 nights while attending a concert at Sandringhan house, property was easy to find and had ample parking.
Check-in was very straight forward, and receptionist very friendly and welcoming, room was very clean and cosy, and had all of the amenities required, and expected.
Had a meal in the restaurant and food was excellent, as was breakfast in the mornings, and service was excellent, again all staff very friendly and welcoming.
All in all, hotel is a great place to stay, some of the previous reviews state that the hotel is a little tired, but then again it is a 13th century property, so what would you expect!!?.
My wife also left a personal item in the room when we left, contacted the hotel when we arrived home, and they located it, and posted it back to us.
All in all we enjoyed our stay, and wouldn't hesitate in returning, and thank you to all of the staff that looked after us.
1.0分
家庭亲子
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Absolutely awful stay, I could hear every word people were saying in the corridor outside my room. The smoking area was outside my window so all I could smell was people’s cigarette smoke all night. There was blood stains on my sheets, broken edges in the bathroom, dirty shower curtain, holes in the bath, toilet roll holder was above the toilet so hard to reach while sitting in the toilet. Trip hazard step into bathroom so stubbed my foot several times. Disabled parking bay was a tiny space next to the smoking are with a wooden post so you couldn’t open the door wide enough. Pillows were flat as paper, kettle full of lime scale and springs in bed popping out. Towels had brown stains on them absolute awful nights sleep due to noise levels of people talking loudly outside window smoking constant slamming of door to reception outside my room. The only good part of the room was Netflix on tv and the blackout blinds everything else was very badly in need of update or good clean. Poorly finished off workmanship from whoever the handyman was with sockets on their sides and bad finishing
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酒店回复: Thank you for your review. I apologise if your stay with us was not up to your expectations. Our smoking shelter is not outside any of our rooms, it is in the car park opposite the hotel as referenced in your review. There are clear no smoking signs outside the hotel area so apologies if anyone decided to ignore these. We have 4 signed disabled parking spaces two right outside the front of the hotel and one with extra door space round the side of the hotel. All of our laundry and towels are washed by a laundry company and changed daily so I am disappointed if you found any marks or stains, hopefully you mentioned this to reception and replacements were provided. The doors to reception are all soft close doors and would not be heard from any of the rooms. I apologise if the amenities in the room were not up to standard and will be looked into.
3.0分
其他
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Could be better!
We just stayed for one night. Our room was clean but dated. The beds had seen better days. Breakfast was fairly awful. Burnt bacon, poor selection of fruit and pastries and a fruit salad that had seen better days. Solid scrambled egg and muffins that you couldn’t cut into.
We had dinner and that was absolutely delicious.
In spite of the breakfast and the dated room we enjoyed our stay. It would have been nice to have a ground floor room with a shower rather than a shower over a bath which ( for me) is inaccessible .
4.0分
其他
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Value for money
Hotel nice but dated, clean throughout, floors creak but due to age cannot be helped.
Needs a renovation throughout, water leak marks, loose toilet seat, stained carpets etc in our room.
In the centre of Swaffham close to kings lynn and surrounding, we were visiting family in RAF Marham about 10/15 minutes drive.
4.0分
情侣出游
Night staff person was somewhat rude and abrupt. Room was ok but very tired and outdated.
总体不错，但酒店两次试图就早餐向我们额外收费，尽管我们通过 trip.com 预订时已预付了。不过，酒店最终解决了这个问题。
装修有点旧，但房间很干净，每天都有新毛巾。淋浴水压很低，浴室也没有排气扇。
早餐很好，员工很友好。停车场很大。
下次还会入住。
尽管酒店看起来有点旧了，但它依然干净舒适。早餐品质一流。
服务不错。
房间照明不好——进房间后，你期望灯开关就在门口附近，而不是要走到房间中间，靠近床边才能找到开关，连前台都感到困惑。想打开门口附近的灯，你还得先打开浴室的灯！
窗户左侧的插座是横着装的！
梳妆台右侧的插座不应该上下叠放。
窗户上有很多冷凝水，由于是铝合金窗框，所以会滴水。
On check in we asked if we could get a drink however told the bar was closed. We were given a registration form which I completed but forgot to sign, the older lady rather rudely reminded me and then handed me the key with directions to the room. After wandering around for a while I realised the room number on the key was the other side of the hotel which we eventually found. After unpacking and making a drink she phoned our room and said we were in the wrong one, apologised and asked us to move promising my husband ( who she seemed to be more polite to) a drink when the bar opened. We packed and vacated to the new room however the smell of drains from the bathroom was unbearable. My husband went down to reception and we were eventually given the room opposite. After repacking for the second time we moved, we had just got unpacked when she knocked on the door demanding the old key so she could look to see what she needed to do and see the problem. She was more bothered what housekeeping needed to do as we had been in 2 rooms now. She then retracted the offer of a drink as we’d requested to move. The rooms were very dated, the standard of cleanliness was questionable and the bedsheets had marks on, the quilt was lumpy, however we accepted the room and stayed. The lady at the reception was unwelcoming, rude and definitely spoke more politely to my husband than myself. All if the staff we interacted with were unfriendly, breakfast,I will be generous and say just edible.
Adequate but needs updating
Two nights to enable us to attend a concert at Sandringham. Room was large but floors all creak alarmingly.
My wife and I stayed here for 2 nights while attending a concert at Sandringhan house, property was easy to find and had ample parking.
Check-in was very straight forward, and receptionist very friendly and welcoming, room was very clean and cosy, and had all of the amenities required, and expected.
Had a meal in the restaurant and food was excellent, as was breakfast in the mornings, and service was excellent, again all staff very friendly and welcoming.
All in all, hotel is a great place to stay, some of the previous reviews state that the hotel is a little tired, but then again it is a 13th century property, so what would you expect!!?.
My wife also left a personal item in the room when we left, contacted the hotel when we arrived home, and they located it, and posted it back to us.
All in all we enjoyed our stay, and wouldn't hesitate in returning, and thank you to all of the staff that looked after us.
Absolutely awful stay, I could hear every word people were saying in the corridor outside my room. The smoking area was outside my window so all I could smell was people’s cigarette smoke all night. There was blood stains on my sheets, broken edges in the bathroom, dirty shower curtain, holes in the bath, toilet roll holder was above the toilet so hard to reach while sitting in the toilet. Trip hazard step into bathroom so stubbed my foot several times. Disabled parking bay was a tiny space next to the smoking are with a wooden post so you couldn’t open the door wide enough. Pillows were flat as paper, kettle full of lime scale and springs in bed popping out. Towels had brown stains on them absolute awful nights sleep due to noise levels of people talking loudly outside window smoking constant slamming of door to reception outside my room. The only good part of the room was Netflix on tv and the blackout blinds everything else was very badly in need of update or good clean. Poorly finished off workmanship from whoever the handyman was with sockets on their sides and bad finishing
Could be better!
We just stayed for one night. Our room was clean but dated. The beds had seen better days. Breakfast was fairly awful. Burnt bacon, poor selection of fruit and pastries and a fruit salad that had seen better days. Solid scrambled egg and muffins that you couldn’t cut into.
We had dinner and that was absolutely delicious.
In spite of the breakfast and the dated room we enjoyed our stay. It would have been nice to have a ground floor room with a shower rather than a shower over a bath which ( for me) is inaccessible .
Value for money
Hotel nice but dated, clean throughout, floors creak but due to age cannot be helped.
Needs a renovation throughout, water leak marks, loose toilet seat, stained carpets etc in our room.
In the centre of Swaffham close to kings lynn and surrounding, we were visiting family in RAF Marham about 10/15 minutes drive.
Night staff person was somewhat rude and abrupt. Room was ok but very tired and outdated.