酒店回复: Thank you for sharing your feedback. I’m truly sorry to hear that your recent stay did not meet expectations, particularly in regard to the lack of tissues and your concerns about the overall value and facilities.Please accept our sincere apologies for the inconvenience you experienced. We understand how important the details are when traveling, and missing amenities like tissues can understandably impact your comfort. This is not the experience we aim to provide, and I’ve shared your comments with our housekeeping and management teams to ensure better attention to these essentials moving forward.We also recognize your concerns regarding pricing. Rates can fluctuate based on demand, but that doesn’t excuse any shortfalls in quality or service. Your feedback is a valuable reminder that cost must always be matched by comfort, cleanliness, and care — and we’re committed to making improvements in all areas.We appreciate your candid review and hope you might consider giving us another opportunity in the future to provide the experience you expected and deserve.
5.0分
朋友出游
原文
翻译提供方：Google
我非常喜欢这次旅行，我绝对计划再来。附近有很多商店、餐厅和购物中心。
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酒店回复: Thank you for the feedback and for choosing us! We hope to see you again!
5.0分
情侣出游
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We have never been to a Best Western Plus, and we appreciated the utsch more touch to everything. Familiar amenities, plus. Rhe bed and pillows were comfortable and there was no need to "order a special pillow from the desk." The breakfast bar was meticulously kept clean and stocked and the presentation was perfect. The pancake machine which mixed, poured and exited the pancakes for you is a great idea. All in all, even though we didnt have a view of the lake itself, this property was our favourite of the three we stayed at in the Finger Lakes area. Thank you!
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酒店回复: We are happy to hear that you enjoyed your stay with us! Thank you for the kind review. We hope to host you again in the future!
5.0分
家庭亲子
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Everything at this hotel is awesome. Cool area is nice the gym area is nice the staff is super the rooms are clean the bed is a comfortable. Honestly I can't think of anywhere else we would stay within the area
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酒店回复: Thank you for the awesome review! We look forward to seeing you on your next visit!
5.0分
其他
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The staff was wonderful and so accommodating, we planned a night away for our 6 year olds birthday - her request was a big hotel and a swimming pool, and this was perfect. The pool is great for little ones who are still unsure of swimming solo, our 7 year old mastered swimming during our stay and loved the bubbles in the spa area. Staff was super friendly and helpful, allowed us to check in early and leave a little after our check out time so we could get some extra swimming in with no issues at all. Definitely plan on returning in the future when we need a getaway during the cold winter months.
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酒店回复: Thank you so much for your positive review and kind words about our staff! We are extremely pleased to have provided an excellent stay for a birthday and hope to host you again!
5.0分
其他
Hot tub and pool area very clean and quiet. Food area and rooms super clean. Nice sitting and visiting area.
酒店回复: We are glad to hear that you enjoyed your stay with us!
性价比很高
这家酒店性价比超高。特别值得一提的是，员工都非常友好。早餐比较简单，但这并不是最重要的。
非常棒的酒店，房间又大又干净，服务周到，员工也很乐于助人。我会推荐这家酒店。性价比不错。
我这一个月旅行中住的最舒心的酒店
甚至连纸巾都没有。设施简陋到难以置信，这是一家每晚近400美元的酒店！
削减成本毫无意义，因为如果你掏空了顾客的钱包，他们就不会再来住了。
我非常喜欢这次旅行，我绝对计划再来。附近有很多商店、餐厅和购物中心。
We have never been to a Best Western Plus, and we appreciated the utsch more touch to everything. Familiar amenities, plus. Rhe bed and pillows were comfortable and there was no need to "order a special pillow from the desk." The breakfast bar was meticulously kept clean and stocked and the presentation was perfect. The pancake machine which mixed, poured and exited the pancakes for you is a great idea. All in all, even though we didnt have a view of the lake itself, this property was our favourite of the three we stayed at in the Finger Lakes area. Thank you!
Everything at this hotel is awesome. Cool area is nice the gym area is nice the staff is super the rooms are clean the bed is a comfortable. Honestly I can't think of anywhere else we would stay within the area
The staff was wonderful and so accommodating, we planned a night away for our 6 year olds birthday - her request was a big hotel and a swimming pool, and this was perfect. The pool is great for little ones who are still unsure of swimming solo, our 7 year old mastered swimming during our stay and loved the bubbles in the spa area. Staff was super friendly and helpful, allowed us to check in early and leave a little after our check out time so we could get some extra swimming in with no issues at all. Definitely plan on returning in the future when we need a getaway during the cold winter months.
Hot tub and pool area very clean and quiet. Food area and rooms super clean. Nice sitting and visiting area.