酒店回复: Thank you for sharing your feedback. I’m truly sorry to hear that your recent stay did not meet expectations, particularly in regard to the lack of tissues and your concerns about the overall value and facilities.Please accept our sincere apologies for the inconvenience you experienced. We understand how important the details are when traveling, and missing amenities like tissues can understandably impact your comfort. This is not the experience we aim to provide, and I’ve shared your comments with our housekeeping and management teams to ensure better attention to these essentials moving forward.We also recognize your concerns regarding pricing. Rates can fluctuate based on demand, but that doesn’t excuse any shortfalls in quality or service. Your feedback is a valuable reminder that cost must always be matched by comfort, cleanliness, and care — and we’re committed to making improvements in all areas.We appreciate your candid review and hope you might consider giving us another opportunity in the future to provide the experience you expected and deserve.
4.0分
情侣出游
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Very nice hotel, clean room, the staff was friendly and helpful! We really liked that they provide juice and coffee in the lobby all day! I would have given 5 stars, the only thing we noticed that could have been better was the breakfast. The apples were all bruised, the bananas were over ripe, the trays with eggs and other sides were low both mornings we went down for breakfast. We went down early enough that the trays should have been full. But besides that, we had a great experience, the hotel was beautiful, we would definitely stay there again!
5.0分
家庭亲子
We have been going to this hotel since it opened, always a great experience! The staff is always pleasant and very helpful!
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酒店回复: Thank you for staying with us again! We are always happy to have familiar faces stay with us, and we look forward to seeing you again the next time you come to the Finger Lakes!
5.0分
其他
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This hotel was amazing. We came for a night away and it was above my expectations . Check in was at 3 and check out at 11. The breakfast was so good. The water pressure was wonderful. I enjoyed the jetted tub. The pool was a good temperature and the hot tub was very clean. Everyone was very very kind and the gentleman taking care of breakfast even asked if we needed help taking our stuff to the car. The Mexican place across the street had really good food. The beds were really comfortable. I would highly recommend!!
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酒店回复: Thank you for recommending our establishment and for the kind words about our staff. We hope to host you again on your next stay to the Finger Lakes!
5.0分
其他
The room was spotless. Staff was professional and overall very lovely! Would definitely come back and stay again!
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酒店回复: Thank you for your positive review of our property. We are so very glad that you enjoyed your stay!
5.0分
其他
The rooms was immaculate.. the staff were very helpful in answering and giving suggestions on what is going on nearby..very helpful
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酒店回复: Thank you for your kind review. We are glad you enjoyed your stay with us and hope to host you again!
性价比很高
这家酒店性价比超高。特别值得一提的是，员工都非常友好。早餐比较简单，但这并不是最重要的。
非常棒的酒店，房间又大又干净，服务周到，员工也很乐于助人。我会推荐这家酒店。性价比不错。
我这一个月旅行中住的最舒心的酒店
甚至连纸巾都没有。设施简陋到难以置信，这是一家每晚近400美元的酒店！
削减成本毫无意义，因为如果你掏空了顾客的钱包，他们就不会再来住了。
Very nice hotel, clean room, the staff was friendly and helpful! We really liked that they provide juice and coffee in the lobby all day! I would have given 5 stars, the only thing we noticed that could have been better was the breakfast. The apples were all bruised, the bananas were over ripe, the trays with eggs and other sides were low both mornings we went down for breakfast. We went down early enough that the trays should have been full. But besides that, we had a great experience, the hotel was beautiful, we would definitely stay there again!
We have been going to this hotel since it opened, always a great experience! The staff is always pleasant and very helpful!
This hotel was amazing. We came for a night away and it was above my expectations . Check in was at 3 and check out at 11. The breakfast was so good. The water pressure was wonderful. I enjoyed the jetted tub. The pool was a good temperature and the hot tub was very clean. Everyone was very very kind and the gentleman taking care of breakfast even asked if we needed help taking our stuff to the car. The Mexican place across the street had really good food. The beds were really comfortable. I would highly recommend!!
The room was spotless. Staff was professional and overall very lovely! Would definitely come back and stay again!
The rooms was immaculate.. the staff were very helpful in answering and giving suggestions on what is going on nearby..very helpful