酒店回复: Thank you for taking the time to complete the Survey in regard to your recent experience at the Residence Inn Tysons.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience and will utilize your comments to improve our products and services to address the deficiency.We do apologies for the billing issue, however, while we did cancel your reservation at the property and did not collect any funds, You will need to go through ******* to get your refund since you paid them directly and not the hotel. We hope all your future travels are safe and tranquil in 2025.Kindest regards,
5.0分
其他
原文
翻译提供方：Google
房间非常漂亮且设施齐全，有做晚餐所需的一切，早餐也很美味，而且所有员工都非常有礼貌。
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酒店回复: Dear Sonia,On behalf of the entire hotel team, I want to thank you for staying with us during your recent travels.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We look forward to welcoming you back, until then we hope your travels are safe and tranquil in 2025.Kindest regards, Sean Flynn General Manager
酒店回复: Dear Tracey, Thank you for taking the time to complete the Guest Satisfaction Survey in regard to your recent stay at the Residence Inn Tysons.As a valued guest, we see that there is room for improvement based on your feedback. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience and will utilize your comments to improve our products and services to address the deficiency.We are an extended stay property, hence our name and we do have guests that have been here for months, as for dietary needs we do our best to accommodate the majority of our guests. Sorry to hear of your Celiac diease, which being a chef and my niece having the same diease I am full aware of those needs. Our menu does include gluten-free items, like Cheerios, Rice Krispes, Hard Boiled Eggs, Oatmeal and yogurt with an extensice toppings bar with dried fruit and nuts along with the whole fruit and gluten-free muffins. So I am not sure what wasn't available during your experience. We hope all your future travels are safe and tranquil in 2024.Kindest regards,
5.0分
其他
原文
翻译提供方：Google
地理位置优越，住宿条件非常好。
5.0分
其他
原文
翻译提供方：Google
服务非常好，早餐种类非常多。
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酒店回复: Dear Carlos,On behalf of the entire hotel team, I want to thank you for staying with us during your recent travels.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We look forward to welcoming you back, until then we hope your travels are safe and tranquilKindest regards,
3.0分
其他
In the evening, if we needed it extra towels, etc. , we would have to go downstairs to grab it. It was very inconvenient with the family.,
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酒店回复: Dear Sarim,Thank you for taking the time to complete the Guest Satisfaction Survey in regard to your recent stay at the Residence Inn Tysons.As a valued guest, we see that there is room for improvement based on your feedback. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience and will utilize your comments to improve our products and services to address the deficiency. Please understand that we are a limited service property and don't always have extra staff to run amenities to guest rooms especially at night. We hope all your future travels are safe and tranquil in 2025.Kindest regards,Sean Flynn General Manager
1.0分
其他
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The room is badly in need of updating. The sleep sofa was shabby and uncomfortable to sit on. There was no desk or similar work space in the room. There were no lights on the whole side of the room where the sofa is. The carpet was too dark and worn in some places. The dishwasher door was broken and sank almost to the floor when it was opened. There was a burn spot in the microwave. The vanity area was small and crowded. The bed was comfortable enough but that the only decent thing. Overall, the space was too dark, uncomfortable and uninviting. We will not stay there again.
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酒店回复: Dear Joseph,,Thank you for taking the time to complete the Survey in regard to your recent stay at the Residence Inn Tysons.As a valued guest, we see that there is room for improvement based on your feedback. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience and will utilize your comments to improve our products and services to address the deficiency.We hope all your future travels are safe and tranquil in 2025.Kindest regards,Sean Flynn General Manager
5.0分
情侣出游
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Residence Inn at Tyson's Corner is convenient to family we visit and to Tyson's Mall for shopping. We like the full-size refrigerator freezer. We like that breakfast is included and that it is more than a continental breakfast includes eggs, meat, potatoes, baked goods, fresh fruit, yogurt, cereals, waffles, juices, nice selection of teas, coffee.
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酒店回复: Dear Joseph, On behalf of the entire hotel team, I want to thank you for staying with us during your recent travels.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We look forward to welcoming you back, until then we hope your travels are safe and tranquil in 2025.Kindest regards, Sean Flynn General Manager
5.0分
家庭亲子
Great location close to Wolftrap! Very clean and quiet. Had all the amenities you need. We’ll be back next time we’re in the area.
前台工作人员说，由于夜间审计，电脑坏了，所以无法为我们办理入住手续。他说他要为我们取消预订，但我仍然被收取了费用，而且还没有退款。
房间非常漂亮且设施齐全，有做晚餐所需的一切，早餐也很美味，而且所有员工都非常有礼貌。
舒适的酒店
酒店距离地铁站步行约 10 分钟，干净且提供美味的早餐
我们正在尝试该地区的不同酒店，因为我们所有的孩子都刚刚搬到该地区。我以为这家酒店靠近泰森斯广场和泰森斯中心，应该不错。错了！首先，我认为这家酒店有人住。其次，场地非常紧凑，停车位不足。我们住在三楼，那里几乎没有水压。我感觉自己就像在雨滴中奔跑！早餐自助餐包含在内，但如果您有任何食物过敏（我是乳糜泻患者），那您就没那么幸运了。除了一片水果外，早餐几乎没有什么可吃的。我不会再住在这里了。
地理位置优越，住宿条件非常好。
服务非常好，早餐种类非常多。
In the evening, if we needed it extra towels, etc. , we would have to go downstairs to grab it. It was very inconvenient with the family.,
The room is badly in need of updating. The sleep sofa was shabby and uncomfortable to sit on. There was no desk or similar work space in the room. There were no lights on the whole side of the room where the sofa is. The carpet was too dark and worn in some places. The dishwasher door was broken and sank almost to the floor when it was opened. There was a burn spot in the microwave. The vanity area was small and crowded. The bed was comfortable enough but that the only decent thing. Overall, the space was too dark, uncomfortable and uninviting. We will not stay there again.
Residence Inn at Tyson's Corner is convenient to family we visit and to Tyson's Mall for shopping. We like the full-size refrigerator freezer. We like that breakfast is included and that it is more than a continental breakfast includes eggs, meat, potatoes, baked goods, fresh fruit, yogurt, cereals, waffles, juices, nice selection of teas, coffee.
Great location close to Wolftrap! Very clean and quiet. Had all the amenities you need. We’ll be back next time we’re in the area.