I requested a handicapable room of which they had no problem providing. One electric shade didn't work and no one came to look at but nbd. They just lost a star for it. Every thing else was excellent. A very quiet location and a Zaxbys right there. The breakfast was excellent. The staff was awesome. Overall a VERY NICE EXPERIENCE. I would absolutely highly recommend. I 10/10 will stay there again.
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酒店回复: Thank you for your review! I have shared with my team regarding the shades and the have been fixed. I hope to see you next time your back in the area.
5.0分
家庭亲子
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This was a nice hotel in a good area. The staff was very friendly and informative. The room was clean and had good water pressure in the shower. The breakfast was good and had a decent selection. We would stay here again.
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酒店回复: Thank you so much for your 10/10 review! we look forward to seeing you on your next trip!
4.0分
其他
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The floor I stayed on was very noisy, which made it hard to relax. Additionally, the bathtub wasn’t draining properly, so I couldn’t take a shower on my last day. The hotel definitely needs some maintenance and improvements.
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酒店回复: Hi Louines, thank you for taking time to give a review. I apologize for the noise on your floor and the slow drain. I have shared your feedback with the team and I assure you takes these serious.
3.0分
其他
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Nice Staff!
Our room was clean but smelled old and tired. I would suggest a refresh of the flooring SOON! The lobby furniture needs refreshing too.
The breakfast and staff were very nice and kind.
One thing that astounded me was there was NO drinking water unless you purchased it! I felt Holiday Inn Express would do better than this.
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酒店回复: Hi Joy,Thank you for your review and your kind comments about the team. I have shared your feedback about the flooring and assure you we take these serious. We look forward to seeing you again soon.
4.0分
其他
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Was told I could do early check in and still got in around regular check in because house keeping had to clean rooms, which what caused the delay, when I got there another family was waiting to check-in and was sitting there for a couple of hours, after was told the same thing I was told about check-in.
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酒店回复: I apologize you were not able to receive an early check in as promised. I have shared your review with the team, and I hope to see you again!
2.0分
其他
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Not impressed!!!
This hotel is average, suitable only for sleeping purposes, lacking any distinctive features. The breakfast is satisfactory, and the attendant is exceptionally friendly, which is the sole highlight regarding the staff. Rooms are dimly lit with minimal windows, and exposed cables from the air conditioning unit are visible. The room has an outdated feel. Front desk service provides average customer service. It is acceptable for family events or work-related stays, but I would not choose to return!!!
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酒店回复: Hi Esperanza, I am sorry your stay fell below your expectations. I have shared your concerns with the team and I assure they are being looked into.
5.0分
其他
Best stay
Truly enjoyed my stay here with my children. The staff is great everyone is nice and welcoming. The hotel is very neat and clean
酒店回复: Thank you so much for your review!
1.0分
家庭亲子
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I will say this when you enter everything is amazing it looks so token care of.. but wait .. Saturday I woke up to my hand being swollen, I took pictures.. Sunday morning, more part of body had been bit by something.. Monday morning at 3am I found bed bugs! I put one inside a container and took it to the front desk! Needless to say someone said they would be investigating and I’ve yet to have a call back or email. & I also sent pictures of everything including incident reports
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酒店回复: Hi Aalaya, I just saw your review. After investigating with my team, we do not have any record of your complaint. If you could call me at the hotel I want to speak further regarding the issue.
5.0分
家庭亲子
The breakfast was great and the staff was amazing. Even the maintenance man was super nice!
5.0分
其他
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They're The Best
We had a great visit. The hotel is very clean, the room was very comfortable and the staff was friendly, helpful and very efficient at their jobs. The buffet breakfast was the best with any kind of selection that you may want to eat. Coffee or tea can be made 24 hours at the machine and is really good. The freshly baked cookies every day are the delicious and all of this comes with the cost of the room. AMAZING
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酒店回复: Hi Nancy, thank you for your 10/10 review I am happy you enjoyed your stay with us and our team made sure you felt comfortable. I hope when your back in the area you visit us again!
I requested a handicapable room of which they had no problem providing. One electric shade didn't work and no one came to look at but nbd. They just lost a star for it. Every thing else was excellent. A very quiet location and a Zaxbys right there. The breakfast was excellent. The staff was awesome. Overall a VERY NICE EXPERIENCE. I would absolutely highly recommend. I 10/10 will stay there again.
This was a nice hotel in a good area. The staff was very friendly and informative. The room was clean and had good water pressure in the shower. The breakfast was good and had a decent selection. We would stay here again.
The floor I stayed on was very noisy, which made it hard to relax. Additionally, the bathtub wasn’t draining properly, so I couldn’t take a shower on my last day. The hotel definitely needs some maintenance and improvements.
Nice Staff!
Our room was clean but smelled old and tired. I would suggest a refresh of the flooring SOON! The lobby furniture needs refreshing too.
The breakfast and staff were very nice and kind.
One thing that astounded me was there was NO drinking water unless you purchased it! I felt Holiday Inn Express would do better than this.
Was told I could do early check in and still got in around regular check in because house keeping had to clean rooms, which what caused the delay, when I got there another family was waiting to check-in and was sitting there for a couple of hours, after was told the same thing I was told about check-in.
Not impressed!!!
This hotel is average, suitable only for sleeping purposes, lacking any distinctive features. The breakfast is satisfactory, and the attendant is exceptionally friendly, which is the sole highlight regarding the staff. Rooms are dimly lit with minimal windows, and exposed cables from the air conditioning unit are visible. The room has an outdated feel. Front desk service provides average customer service. It is acceptable for family events or work-related stays, but I would not choose to return!!!
Best stay
Truly enjoyed my stay here with my children. The staff is great everyone is nice and welcoming. The hotel is very neat and clean
I will say this when you enter everything is amazing it looks so token care of.. but wait .. Saturday I woke up to my hand being swollen, I took pictures.. Sunday morning, more part of body had been bit by something.. Monday morning at 3am I found bed bugs! I put one inside a container and took it to the front desk! Needless to say someone said they would be investigating and I’ve yet to have a call back or email. & I also sent pictures of everything including incident reports
The breakfast was great and the staff was amazing. Even the maintenance man was super nice!
They're The Best
We had a great visit. The hotel is very clean, the room was very comfortable and the staff was friendly, helpful and very efficient at their jobs. The buffet breakfast was the best with any kind of selection that you may want to eat. Coffee or tea can be made 24 hours at the machine and is really good. The freshly baked cookies every day are the delicious and all of this comes with the cost of the room. AMAZING