The young lady that checked us in ( I forget her name ) was very polite and greeted us with great consumer service. I had a room and my sister and brother in law had a room. The first rooms we were in had bugs ( lady bugs and stink bugs) everywhere. The doors looks like they had been busted through to the point they had gaps between the frames and the door. The bugs were so bad we requested to be moved rooms. The lady mentioned above handle our request to move with care and promptly. Once moved the rooms were a little better as far as the bugs went however later in the evening my toilet wouldn’t flush and the water continuously ran. I called the front desk ( speaking with a different lady than the one who checked us in) and was told there wasn’t maintenance on site so I would have to wait til morning. So any business to be handled on the toilet #1 or #2 had to sit in the toilet for hours including overnight.
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay. We’re glad our front desk associate was able to assist you promptly with moving rooms, but we understand that the ongoing maintenance issues with the toilet and the presence of bugs made your stay far from comfortable. This is certainly not the standard we strive to provide.We take your feedback seriously and are addressing both the maintenance and pest concerns to prevent similar situations in the future. We appreciate your patience and understanding during the inconvenience, and we hope to have the opportunity to provide you with a seamless and comfortable stay next time.
5.0分
其他
I have stayed at this hotel 2 weeks per year and they have not disappointed me..Staff is very courteous and the room and bathrooms are always clean.
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酒店回复: Thank you for your continued loyalty and for sharing such wonderful feedback! We truly appreciate you choosing to stay with us year after year. It’s great to hear that our courteous staff and consistently clean rooms and bathrooms have made your stays enjoyable. Your support means a lot to us, and we look forward to welcoming you back for many more visits!
3.0分
朋友出游
I reserved a room with 2 queen beds a pull out sofa, I got 2 pull out sofas and a queen bed. Guest wasn't able to sleep on the pull out bed due to back issues.
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the mix-up with your room type and the inconvenience it caused, especially given your guest’s back issues. This is not the level of accuracy or comfort we aim to provide. We appreciate you bringing it to our attention and will review this with our team to prevent it from happening again. Please feel free to contact us directly so we can make this right for you.
5.0分
其他
We were there for 1 night. Literally stayed in the room 10 hrs but it was clean and comfortable.
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酒店回复: Thank you so much for being a loyal guest over the years! We’re grateful for your trust and thrilled to hear that our courteous staff and consistently clean rooms and bathrooms continue to exceed your expectations. Your ongoing support means a great deal to us. We look forward to welcoming you back again soon!
4.0分
情侣出游
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We’ve stayed at this property before and find it convenient to visit family while having space of our own.
Would like to have the option to watch other programming such as Netflix, etc. vs Direct TV stations.
Mattress could’ve been more comfortable.
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酒店回复: We are so happy that you continue to stay with us and we appreciate your business.
3.0分
家庭亲子
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I liked the breakfast because there was a variety. The staff in the breakfast area were courteous and helpful.
I did not like that there were small bugs crawling on the bathroom floor. I did not like the fact that the room smelled musty which I assumed was from the carpeting which looked dirty.
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酒店回复: Hi Anne, I apologize your stay didn't meet your expectations or ours. I have shared your feedback with the team, and I assure all will be addressed.
5.0分
其他
Our room and hotel was very clean the breakfast was on point, can't complain about anything.
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酒店回复: Hello Mr. Tucker, Thank you for your review. I am glad that breakfast was on point and that you enjoyed your clean room. We hope that you can visit again soon. Take care
5.0分
其他
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I requested a handicapable room of which they had no problem providing. One electric shade didn't work and no one came to look at but nbd. They just lost a star for it. Every thing else was excellent. A very quiet location and a Zaxbys right there. The breakfast was excellent. The staff was awesome. Overall a VERY NICE EXPERIENCE. I would absolutely highly recommend. I 10/10 will stay there again.
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酒店回复: Thank you for your review! I have shared with my team regarding the shades and the have been fixed. I hope to see you next time your back in the area.
5.0分
家庭亲子
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This was a nice hotel in a good area. The staff was very friendly and informative. The room was clean and had good water pressure in the shower. The breakfast was good and had a decent selection. We would stay here again.
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酒店回复: Thank you so much for your 10/10 review! we look forward to seeing you on your next trip!
5.0分
其他
The room was clean, beds were comfortable. The breakfast had a good variety of choices.
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酒店回复: Thank you for your review. I am glad that you enjoyed your clean room and the variety of breakfast options. We hope that you visit again soon.
The young lady that checked us in ( I forget her name ) was very polite and greeted us with great consumer service. I had a room and my sister and brother in law had a room. The first rooms we were in had bugs ( lady bugs and stink bugs) everywhere. The doors looks like they had been busted through to the point they had gaps between the frames and the door. The bugs were so bad we requested to be moved rooms. The lady mentioned above handle our request to move with care and promptly. Once moved the rooms were a little better as far as the bugs went however later in the evening my toilet wouldn’t flush and the water continuously ran. I called the front desk ( speaking with a different lady than the one who checked us in) and was told there wasn’t maintenance on site so I would have to wait til morning. So any business to be handled on the toilet #1 or #2 had to sit in the toilet for hours including overnight.
I have stayed at this hotel 2 weeks per year and they have not disappointed me..Staff is very courteous and the room and bathrooms are always clean.
I reserved a room with 2 queen beds a pull out sofa, I got 2 pull out sofas and a queen bed. Guest wasn't able to sleep on the pull out bed due to back issues.
We were there for 1 night. Literally stayed in the room 10 hrs but it was clean and comfortable.
We’ve stayed at this property before and find it convenient to visit family while having space of our own.
Would like to have the option to watch other programming such as Netflix, etc. vs Direct TV stations.
Mattress could’ve been more comfortable.
I liked the breakfast because there was a variety. The staff in the breakfast area were courteous and helpful.
I did not like that there were small bugs crawling on the bathroom floor. I did not like the fact that the room smelled musty which I assumed was from the carpeting which looked dirty.
Our room and hotel was very clean the breakfast was on point, can't complain about anything.
I requested a handicapable room of which they had no problem providing. One electric shade didn't work and no one came to look at but nbd. They just lost a star for it. Every thing else was excellent. A very quiet location and a Zaxbys right there. The breakfast was excellent. The staff was awesome. Overall a VERY NICE EXPERIENCE. I would absolutely highly recommend. I 10/10 will stay there again.
This was a nice hotel in a good area. The staff was very friendly and informative. The room was clean and had good water pressure in the shower. The breakfast was good and had a decent selection. We would stay here again.
The room was clean, beds were comfortable. The breakfast had a good variety of choices.