Rooms were clean. Had a broken microwave and staff switched my room. 10/10 staff. 9/10 facilities. Clean rooms and looked recently renovated
展开
酒店回复: Thank you for sharing your feedback! We’re glad our team was able to quickly resolve the microwave issue and provide a comfortable room. We appreciate your kind words about our staff and the cleanliness and renovation of our rooms. We look forward to welcoming you back for another great stay!
3.0分
商务出差
展开
Checked in on a Sunday afternoon. No housekeeping service by Thursday, so went to the front desk Thursday morning. Front desk staff said "I" signed up for NO housekeeping for my week stay. I said who in the world would NOT want their room cleaned during their WEEK stay? Normally housekeeping comes every other day in other properties I've stayed at. She then said "you're in luck, housekeeping hasn't shown up yet and I'll put you on their board." Came back to my room Thursday evening and still no housekeeping. Friday morning I AGAIN went to the front desk and said housekeeping didn't show up. They said they informed housekeeping and didn't know why they didn't show up. I came back to my room after work on Friday afternoon, and the room was still not cleaned. It finally was cleaned for the first time a couple of hours after I left to eat dinner. There's plenty of other places to stay in Ridgeland.....
展开
酒店回复: Please accept our sincerest apologies for the completely unacceptable and frustrating experience you had with housekeeping during your recent week-long stay at our Ridgeland, Mississippi hotel.We are truly sorry for the miscommunication regarding housekeeping service. It is never our intention to deny service, especially for extended stays, and we understand completely why you would expect your room to be cleaned. We hope that despite this significant inconvenience, you might consider giving us another opportunity to provide the comfortable and well-serviced stay you should expect and deserve from us.
5.0分
其他
展开
Perfect for our Family of 4
The stay was only for one night but it was perfect for our family. After breakfast we walked around the lake which was very nice and relaxing. We would stay here again.
展开
酒店回复: Jessica,Thanks for the fantastic feedback! We're so glad our hotel was perfect for your family of four for your one-night stay. It sounds like you had a wonderful morning walking around the lake after breakfast, which is great to hear!We'd love to welcome you back again on your next visit to the Jackson/ Ridgeland area.
5.0分
其他
Once again great front desk team and diligent room service
展开
酒店回复: Thank you for your continued support! We’re thrilled to hear our front desk team and room service made your stay enjoyable. We look forward to welcoming you back again soon!
4.0分
其他
展开
The hotel was under renovation so I was placed on the 3rd floor where the renovations were supposedly complete. The door of the dishwasher was heavily dented, some finishes were missing, and the bathtub was chipped and obviously re-used. On the first night the GFI circuit in half my room popped off but, fortunately, the breaker box was in my room so I could reset it. In the kitchen area the coffeemaker and microwave took up the only available outlet so I had to plug-in the toaster in the bathroom. In the communal breakfast room, the coffee bar is set up in front of the TV so guests have to stand and block the TV while preparing coffee. That didn’t seem well planned. The staff, however, are very friendly and professional
展开
酒店回复: Catherine,Thank you for taking the time to share your feedback regarding your recent stay during our renovation period. We sincerely apologize that your experience did not meet your expectations and for the inconveniences you encountered.We understand that renovations can be disruptive, and we are committed to completing them as quickly and efficiently as possible. We hope you will consider giving us another opportunity to demonstrate our commitment to providing a comfortable and enjoyable stay.
3.0分
商务出差
展开
More of a 7/10 hotel.
I always stay in the highest rated hotels in the area. This one was rated 9/10. Kinda ******. Body wash dispenser was empty. Low quality soap. Room smelt like covering fragrance. The other hotel that I stay at has dove soap, clean smell.
展开
酒店回复: Hi James, we appreciate your feedback on the quality of our soap and cleaning fragrances. We will be sure to provide this information to our housekeeping leadership team to see if there are any changes that could be made.
3.0分
其他
展开
The staff was great but the property was under renovations and I was not aware. The gym was closed and hot breakfast was not offered.
But the room was recently renovated and nice.
5.0分
其他
Loved everything about this hotel. Would definitely recommend!
展开
酒店回复: Hi Samary, thank you for the feedback! Our new renovation has our hotel looking fabulous! We look forward to welcoming you again, soon.
4.0分
家庭亲子
展开
Property was very nice. The only negative was the ongoing remodeling, but you can't fault them for that. At least they are making updates, so that's a good thing for the future guests.
展开
酒店回复: Thanks, Debbie! We have an alert live on our website's homepage that states a warning about the remodeling to all future guests. I am so sorry for the inconvenience. We are thrilled to see the end results and hope that we can welcome you back in the future for a five-star stay!
感谢 TownePlace，我住得很愉快。我是来参加葬礼的，在这里得到了放松。早餐虽然只有4-5分，但依然让人耳目一新。总的来说，我的住宿体验非常温馨舒适🙂
Rooms were clean. Had a broken microwave and staff switched my room. 10/10 staff. 9/10 facilities. Clean rooms and looked recently renovated
Checked in on a Sunday afternoon. No housekeeping service by Thursday, so went to the front desk Thursday morning. Front desk staff said "I" signed up for NO housekeeping for my week stay. I said who in the world would NOT want their room cleaned during their WEEK stay? Normally housekeeping comes every other day in other properties I've stayed at. She then said "you're in luck, housekeeping hasn't shown up yet and I'll put you on their board." Came back to my room Thursday evening and still no housekeeping. Friday morning I AGAIN went to the front desk and said housekeeping didn't show up. They said they informed housekeeping and didn't know why they didn't show up. I came back to my room after work on Friday afternoon, and the room was still not cleaned. It finally was cleaned for the first time a couple of hours after I left to eat dinner. There's plenty of other places to stay in Ridgeland.....
Perfect for our Family of 4
The stay was only for one night but it was perfect for our family. After breakfast we walked around the lake which was very nice and relaxing. We would stay here again.
Once again great front desk team and diligent room service
The hotel was under renovation so I was placed on the 3rd floor where the renovations were supposedly complete. The door of the dishwasher was heavily dented, some finishes were missing, and the bathtub was chipped and obviously re-used. On the first night the GFI circuit in half my room popped off but, fortunately, the breaker box was in my room so I could reset it. In the kitchen area the coffeemaker and microwave took up the only available outlet so I had to plug-in the toaster in the bathroom. In the communal breakfast room, the coffee bar is set up in front of the TV so guests have to stand and block the TV while preparing coffee. That didn’t seem well planned. The staff, however, are very friendly and professional
More of a 7/10 hotel.
I always stay in the highest rated hotels in the area. This one was rated 9/10. Kinda ******. Body wash dispenser was empty. Low quality soap. Room smelt like covering fragrance. The other hotel that I stay at has dove soap, clean smell.
The staff was great but the property was under renovations and I was not aware. The gym was closed and hot breakfast was not offered.
But the room was recently renovated and nice.
Loved everything about this hotel. Would definitely recommend!
Property was very nice. The only negative was the ongoing remodeling, but you can't fault them for that. At least they are making updates, so that's a good thing for the future guests.