酒店回复: Dear Patrick,Thank you for taking the time to let us know about your experience while staying with us. Your experience of overall is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues such as the ones you have faced from occurring in the future. Thank you for choosing Fairfield, have a great day.
酒店回复: Najah, thank you for sharing your experience. It's concerning to hear about the unwelcome visitors during your stay. The team is continuously working to maintain a clean and comfortable environment for guests. Your feedback is valued, and the team is always striving to improve.
4.0分
其他
原文
翻译提供方：Google
一切都很好，我不太喜欢早餐选择
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酒店回复: Claudio, es genial saber que todo lo demás fue satisfactorio durante tu estadía en Fairfield Inn & Suites by Marriott Orlando Ocoee. El equipo agradece tus comentarios sobre las opciones de desayuno y los tendrá en cuenta para futuras mejoras. Esperamos darle la bienvenida nuevamente.
5.0分
家庭亲子
原文
翻译提供方：Google
我喜欢干净、安静
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酒店回复: Carlos, thank you for staying with us at Fairfield Inn & Suites by Marriott Orlando Ocoee. We’re thrilled you enjoyed our clean and peaceful environment. We hope to welcome you back soon!
5.0分
商务出差
原文
翻译提供方：Google
非常好
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酒店回复: Fernando, gracias por hospedarte con nosotros en Fairfield Inn & Suites by Marriott Orlando Ocoee. Nos complace que hayas disfrutado de tu experiencia. ¡Esperamos recibirte nuevamente!
1.0分
其他
I reservation the room October 15 for November 4 when I arrived in they told me they don’t have a room and no refunds After one our argue with them they find
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酒店回复: Miranda, we really regret to hear about your experience. Please know that the situation you described certainly doesn't reflect our usual standards of service. We understand how this could have caused immense inconvenience and for that, we are truly sorry. Your comments have been noted and will be shared with our team to help improve future stays for our guests.
5.0分
家庭亲子
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The room was clean as was the building and pool, the parking area was large and close to the building. Breakfast had a good variety with tasty protein options and a waffle maker. The staff was very helpful and attentive.
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酒店回复: Ruben, thank you for sharing your feedback. We're glad you found your room comfortable and appreciated our breakfast selection, as well as the helpfulness of our team. Your comments are valuable and help us enhance the experience for all our guests. We hope you'll visit again in the future.
3.0分
其他
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I understand its a 2 star hotel, but I dont think it's too much to ask if they invest in memory foam pillows.
Although, I see what they're trying to do in terms of being cost-effective and eco-friendly, I think this will help enhance customer rapport.
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酒店回复: Raphael, thank you for sharing your perspective. The choice of bedding is regularly reviewed and your recommendation is appreciated. Feedback like yours is valuable for ongoing improvements and consideration of guest comfort.
5.0分
家庭亲子
The carpet could have been cleaner and the coffee lids were dirty. I have to throw them away. They had stains and black stuff on them.
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酒店回复: Gwendolyn, thank you for staying with us at Fairfield Inn & Suites by Marriott Orlando Ocoee. The team appreciates your feedback regarding your experience with certain elements of your room. It’s wonderful to know you enjoyed your visit, and your comments will be shared with the appropriate team members. We hope to welcome you back soon.
4.0分
商务出差
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The bath tub would not drain after using the shower. I bath but I was in fear of contaminated back flow. It was awful! The standing water caught insects that were in the room the next morning. I didn’t move while there because I wouldn’t know what other problem would occur in another choice. And I didn’t want workman in my room, either. It should have been serviced before it was rented out. To me it was very bad. Ruth E Reed
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酒店回复: Ruth, thank you for sharing your perspective. The team appreciates you taking the time to provide this feedback. Issues with in-room features are always taken seriously, and the team remains committed to improving guest experiences. Your input is valued.
前台那位可怜的女士不知道怎么进入预订系统，因为她正在接受培训，而原本应该培训她的人不在，大约一个小时后才到。然后他告诉我，他可以取消我的预订，因为我当时正在和妻子打电话，还指责我大喊大叫，尽管我并没有大喊大叫。
这是我第二次住在这里，两次都遇到了房间里的小虫子问题。我甚至在床上也发现了一些。我穿着衣服睡觉，以确保没有虫子爬到我身上，但我的腿上确实被咬了几口。这可能只是我的经验，但我可能不会再住在这里了。
一切都很好，我不太喜欢早餐选择
我喜欢干净、安静
非常好
I reservation the room October 15 for November 4 when I arrived in they told me they don’t have a room and no refunds After one our argue with them they find
The room was clean as was the building and pool, the parking area was large and close to the building. Breakfast had a good variety with tasty protein options and a waffle maker. The staff was very helpful and attentive.
I understand its a 2 star hotel, but I dont think it's too much to ask if they invest in memory foam pillows.
Although, I see what they're trying to do in terms of being cost-effective and eco-friendly, I think this will help enhance customer rapport.
The carpet could have been cleaner and the coffee lids were dirty. I have to throw them away. They had stains and black stuff on them.
The bath tub would not drain after using the shower. I bath but I was in fear of contaminated back flow. It was awful! The standing water caught insects that were in the room the next morning. I didn’t move while there because I wouldn’t know what other problem would occur in another choice. And I didn’t want workman in my room, either. It should have been serviced before it was rented out. To me it was very bad. Ruth E Reed