酒店回复: We appreciate you taking the time to review us. We are very glad to see our staff and property have resulted in you having a great stay. Safe travels, and please come see us again in the future!
酒店回复: Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you experienced, particularly with the room not being serviced, the non-functional phone, and the condition of the carpet. These issues do not reflect the standards we strive to maintain, and I’ve shared your comments with our housekeeping and maintenance teams to ensure they are addressed promptly.On a positive note, I’m glad to hear that you found our staff friendly, appreciated our convenient location, and enjoyed the ample free parking. We truly value your input as it helps us improve and provide a better experience for all our guests.If there’s anything further you’d like to share or if we can assist you in any way, please don’t hesitate to reach out. We hope to have the opportunity to welcome you back and provide a much-improved stay.
4.0分
商务出差
原文
翻译提供方：Google
没有提供免费早餐或咖啡，房间里的咖啡壶没有篮子，迷你冰箱不冷，所以我们的外卖被毁了。
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酒店回复: Robin, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.
5.0分
其他
原文
翻译提供方：Google
工作人员很棒。前台的Amber非常乐于助人，客房部的Bush先生也做得很好
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酒店回复: Tracy, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!
5.0分
商务出差
原文
翻译提供方：Google
这家酒店非常干净，而且位于安全区域。工作人员友好且乐于助人。
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酒店回复: Nicole, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
5.0分
其他
原文
翻译提供方：Google
住宿体验棒极了。孩子们非常喜欢泳池和热水浴缸！房间很干净
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酒店回复: Kayla, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
1.0分
其他
Didnt mean to book this location. Staff and ******* were zero help in canceling. Tried canceling minutes after the reservation was made.
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酒店回复: Thank you for taking the time to review us. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.
2.0分
家庭亲子
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It was late and we had been out all night and all we wanted to do was come get check in and get in bed. The door to get to the front desk was locked so we were stuck outside in the freezing cold. I was ringing the doorbell but no one was answering. So, i rang and rang and rang until someone with a not nice attitude came from the bar area to let me in.
Finally a lady came up to the counter so I approached her and said, I would like to check in. She looked at me and said, what does the sign say?? The sign said something along the lines of the front desk receptionist was helping a guest in their room and we would need to sit and wait. Well I looked at the lady that was sitting right there and said, yes but you are here. She said, I am just filling in for her. I can't check you in.
To me, it would have made more sense for someone that cant check people in to go help a guest in their room so we could get checked in and go to our room at 10pm at night.
Once she finally came back and got us checked in, the room was great, plenty of space, loved the environemnt....but the walls were SO THIN, we could hear the guy in the room next to us sneeze and blow his nose. The people around us did not go to sleep until sometime in the middle of the night, which would not have been a big deal except we could hear everything they were saying and doing.
It was an unfortunate night for us and one we wouldn't want to have again.
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酒店回复: Thank you for taking the time to share your feedback about your recent stay. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
5.0分
家庭亲子
Everything was neat and clean. The check in and check out process was easy. All staff was nice and acted in a professional manner.
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酒店回复: We appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!
4.0分
家庭亲子
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First room had a bed that appeared to not have changed the sheets as there was foreign hair. The staff promptly and apologetically moved us to another room which was great. Friendly staff. Just an oversight I would say.
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酒店回复: Thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!
我们带着儿子去密西西比州立大学开始他的第一年学业，在密西西比州哥伦布市的万怡酒店度过了一个非常愉快的夜晚。工作人员非常友好热情，房间干净舒适。一切都安排得井井有条，让我们的住宿体验非常轻松。一定会再次入住这里。
房间根本没收拾好，即使门外根本没有“请勿打扰”的牌子。房间里的电话根本打不通，所以我们不得不从四楼走到前台，询问任何问题，或者需要毛巾等等。另外，我家地板上的地毯很脏，需要蒸汽清洁。工作人员非常友好，酒店位置便利，而且有充足的免费停车位。
没有提供免费早餐或咖啡，房间里的咖啡壶没有篮子，迷你冰箱不冷，所以我们的外卖被毁了。
工作人员很棒。前台的Amber非常乐于助人，客房部的Bush先生也做得很好
这家酒店非常干净，而且位于安全区域。工作人员友好且乐于助人。
住宿体验棒极了。孩子们非常喜欢泳池和热水浴缸！房间很干净
Didnt mean to book this location. Staff and ******* were zero help in canceling. Tried canceling minutes after the reservation was made.
It was late and we had been out all night and all we wanted to do was come get check in and get in bed. The door to get to the front desk was locked so we were stuck outside in the freezing cold. I was ringing the doorbell but no one was answering. So, i rang and rang and rang until someone with a not nice attitude came from the bar area to let me in.
Finally a lady came up to the counter so I approached her and said, I would like to check in. She looked at me and said, what does the sign say?? The sign said something along the lines of the front desk receptionist was helping a guest in their room and we would need to sit and wait. Well I looked at the lady that was sitting right there and said, yes but you are here. She said, I am just filling in for her. I can't check you in.
To me, it would have made more sense for someone that cant check people in to go help a guest in their room so we could get checked in and go to our room at 10pm at night.
Once she finally came back and got us checked in, the room was great, plenty of space, loved the environemnt....but the walls were SO THIN, we could hear the guy in the room next to us sneeze and blow his nose. The people around us did not go to sleep until sometime in the middle of the night, which would not have been a big deal except we could hear everything they were saying and doing.
It was an unfortunate night for us and one we wouldn't want to have again.
Everything was neat and clean. The check in and check out process was easy. All staff was nice and acted in a professional manner.
First room had a bed that appeared to not have changed the sheets as there was foreign hair. The staff promptly and apologetically moved us to another room which was great. Friendly staff. Just an oversight I would say.