I was a nice room, friendly staff, and i was clean. The only negative was the AC in the room was very loud.
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酒店回复: Thank you for taking the time to share your thoughts about your recent stay. Your feedback is important to us, and we appreciate you letting us know about your experience. We look forward to welcoming you back again in the future!
5.0分
家庭亲子
Great room. Staff was very friendly, professional, and helpful. Breakfast had many options. I would highly recommend this hotel.
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酒店回复: Thelma, we take great pride in our staff here at Holiday Inn Express Alexandria, and we are thrilled to see that you received excellent service. Thank you for taking the time to provide us with pleasant feedback.
5.0分
其他
The girl in the front desk was very helpful i think her name is Jennifer
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酒店回复: Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at Holiday Inn Express Alexandria!
4.0分
家庭亲子
About as good as you can do staying in Alexandria, not as nice as other Holiday Inn’s but still all the perks of one.
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酒店回复: Dear Connor, Thank you for staying with us and sharing your review! We hope to see you again next time travel brings you to the area.
5.0分
商务出差
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Recommend this hotel
This property is always clean and well maintained. Staff is friendly and helpful. We stay here at least twice a year, add it is always a pleasant stay.
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酒店回复: Jeff, thank you for taking time to leave us a review. We hope to see you back again here at Holiday Inn Express & Suites Alexandria.
2.0分
其他
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Giant cockroach in my room, staff tried to say it wasn't a roach. Moved me rooms at 11pm. Very disappointed. Other than the bugs and condescending night staff the facility appeared nice. Wish I could attach a photo of the cockroach.
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酒店回复: Dear Courtney, Thank you for taking the time to share your feedback. We sincerely apologize for the issue mentioned in your review and will be sharing it with our pest control team to ensure a similar issue does not occur in the future.
5.0分
家庭亲子
The handicap accessible room was excellent in that my wife is in a wheelchair.
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酒店回复: Donald, thank you for choosing Holiday Inn Express & Suites Alexandria. We were delighted to accommodate you and look forward to welcoming you back soon!
3.0分
家庭亲子
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I’ve stayed at Holiday in Expreses before and have been very impressed. Not this one. Property interior seemed worn and outdated. Had a a Musty smell and and the room had dirty smell similar to a dirty laundry smell. Was so tired, I didn’t mention it. The mattress was very comfortable and the breakfast staff was very kind.
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酒店回复: Dear Ronald, Thank you for staying with us and mentioning our comfortable beds and kind staff. We do apologize for the smell you mentioned and will be looking into this for improvement.
2.0分
其他
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The hotel staff at check-in was very nice. We arrived late so we basically went in and went to bed. The next mornings we noticed the room was filthy. The microwave had a mess inside it and around the outside of it. The bathroom was not clean, the tile floor looked to have not been mopped.
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酒店回复: Dear John, On behalf of our entire staff, we apologize for the concerns you shared about your experience. I have addressed these issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
4.0分
家庭亲子
The staff was very friendly and helpful.
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酒店回复: We take great pride in our staff here at Holiday Inn Express Alexandria, and we are thrilled to see that you received excellent service. Thank you for taking the time to provide us with pleasant feedback.
Cool
I was a nice room, friendly staff, and i was clean. The only negative was the AC in the room was very loud.
Great room. Staff was very friendly, professional, and helpful. Breakfast had many options. I would highly recommend this hotel.
The girl in the front desk was very helpful i think her name is Jennifer
About as good as you can do staying in Alexandria, not as nice as other Holiday Inn’s but still all the perks of one.
Recommend this hotel
This property is always clean and well maintained. Staff is friendly and helpful. We stay here at least twice a year, add it is always a pleasant stay.
Giant cockroach in my room, staff tried to say it wasn't a roach. Moved me rooms at 11pm. Very disappointed. Other than the bugs and condescending night staff the facility appeared nice. Wish I could attach a photo of the cockroach.
The handicap accessible room was excellent in that my wife is in a wheelchair.
I’ve stayed at Holiday in Expreses before and have been very impressed. Not this one. Property interior seemed worn and outdated. Had a a Musty smell and and the room had dirty smell similar to a dirty laundry smell. Was so tired, I didn’t mention it. The mattress was very comfortable and the breakfast staff was very kind.
The hotel staff at check-in was very nice. We arrived late so we basically went in and went to bed. The next mornings we noticed the room was filthy. The microwave had a mess inside it and around the outside of it. The bathroom was not clean, the tile floor looked to have not been mopped.
The staff was very friendly and helpful.