酒店回复: Gracias por compartirnos su experiencia. Lamentamos mucho la situación con la primera suite y la demora en la devolución de su depósito. Esto no refleja el servicio que buscamos brindar. Con gusto revisaremos su caso de inmediato para darle seguimiento y asegurar que se resuelva lo antes posible. Apreciamos su paciencia y la oportunidad de mejorar.Staybridge Suites GM
4.0分
商务出差
原文
翻译提供方：Google
赤字服务
客户服务有点欠缺。
我的房间没有暖气。
他们给我换了房间，但是第二天却忘了派人来打扫房间，尽管我一大早就去和他们沟通，让他们来打扫房间。
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酒店回复: Gracias por compartir tu experiencia con nosotros. Lamentamos mucho los inconvenientes que experimentaste durante tu estadía. Pedimos disculpas por el problema con la calefacción y por la falta de atención en la limpieza de tu habitación. Esto no es el estándar de servicio que nos esforzamos por ofrecer, y estamos tomando las medidas necesarias para evitar que situaciones como esta se repitan. Agradecemos tus comentarios y esperamos poder tener la oportunidad de ofrecerte una experiencia mucho más placentera en el futuro.
酒店回复: ¡Gracias por tu reseña! Nos alegra que haya disfrutado de su estancia con nosotros. ¡Espero volver a verte pronto!
5.0分
家庭亲子
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Target , Wendy’s, sit down restaurants, all across the street. Prime location the hotel itself is lovely, great workout equipment. Breakfast was decent and so was the lunch/ dinner options. Staff was friendly and polite. My room had a whole kitchen not a kitchenette.
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酒店回复: Thank you for your wonderful review! We’re so glad you enjoyed our convenient location, friendly staff, and the full kitchen in your room. It’s great to hear you were able to take advantage of our amenities, and we hope to welcome you back for another great stay soon!
5.0分
其他
Very nice, clean property. Not in the greatest area, but the price reflects that, and the property itself is excellent. Suite is very eell laid out.
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酒店回复: Thank you for the wonderful 10/10 review! We're glad to hear you enjoyed the clean property, well-laid-out suite, and great value. We appreciate your feedback and look forward to welcoming you back soon!
3.0分
家庭亲子
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They decided to close the outdoor pool for the season on the day we arrived. “since kids are back in school now”….. it was 84 degrees outside. They didn’t have a regular date of closure; they decided among themselves that today should be the day. The woman at the front desk was sweet and kept asking for a… the manager lacked people skills. It seems they didn’t want to clean it anymore.
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酒店回复: Thank you for your feedback. We’re sorry to hear of your disappointment regarding the pool. For clarity, our outdoor pool is open seasonally from Memorial Day weekend through the weekend after Labor Day, and this information is noted on our website. We understand how the warm weather can make a swim appealing in September, but our closing dates remain consistent each year. We appreciate your comments and will share them with our team to ensure all communication is as clear as possible.
4.0分
其他
Amazing room. Didnt have sheets for pullout sofa. Breakfast and formal food need to be stocked up better.
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酒店回复: Thank you for your feedback! We're glad you enjoyed your room, but we’re sorry to hear about the missing sofa bed sheets and breakfast food not being fully stocked. Typically, the sofa bed sheets are located in the closet. We’ll be sure to share this with our team to improve consistency. We appreciate your comments and look forward to welcoming you back for an even better stay!
5.0分
家庭亲子
Everything was great very nice place to stay will stay there again! The lil blonde at the front desk was a sweetheart and was very helpful!!
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酒店回复: Thank you for the amazing 10/10 review! We're so glad to hear you had a great stay and that our front desk team made such a positive impression. We'll be sure to share your kind words with her! We look forward to welcoming you back again soon.
3.0分
其他
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The property is older with dated facilities and needs to be updated. The staff was very helpful. Food was plentiful and actually had several kinds of fresh fruit. Signage to the property was almost impossible to see from any street. Lots of cigarettes littered the front entry. Smoking area was across from the front door. Will not stay here again
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酒店回复: Thank you for sharing your feedback. We’re glad to hear our staff was helpful and that you enjoyed the plentiful breakfast and fresh fruit options. We appreciate your comments regarding the property’s condition, signage, and exterior cleanliness, and we will review these areas with our team. While we’re sorry to hear you wouldn’t choose to stay with us again, we value your input and will use it to work toward providing a better guest experience.
5.0分
其他
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Great Stay
This hotel was super clean. It was the most quiet hotel I’ve stayed in. Great amenities and a good breakfast with plenty of options. We will make this our go-to when in the area again!
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酒店回复: Thank you for the wonderful review! We're so glad to hear you enjoyed a clean, quiet, and comfortable stay with us. It's great to know the amenities and breakfast hit the mark too! We truly appreciate your kind words and look forward to being your go-to hotel whenever you're in the area again!
套房里有尿味，他们扣了我一个月的押金。
他们给我安排了一间有尿味的套房……我投诉后，他们说没有其他空房了……直到突然间，一间空了出来。
我这个月都快过完了，他们还没把我的杂费押金退到我的卡上……
赤字服务
客户服务有点欠缺。
我的房间没有暖气。
他们给我换了房间，但是第二天却忘了派人来打扫房间，尽管我一大早就去和他们沟通，让他们来打扫房间。
我们是7月20日星期六下午去的，接待处的那个人非常非常友善，一个非常热情的人，我想他的名字叫迭戈。房间非常好。
Target , Wendy’s, sit down restaurants, all across the street. Prime location the hotel itself is lovely, great workout equipment. Breakfast was decent and so was the lunch/ dinner options. Staff was friendly and polite. My room had a whole kitchen not a kitchenette.
Very nice, clean property. Not in the greatest area, but the price reflects that, and the property itself is excellent. Suite is very eell laid out.
They decided to close the outdoor pool for the season on the day we arrived. “since kids are back in school now”….. it was 84 degrees outside. They didn’t have a regular date of closure; they decided among themselves that today should be the day. The woman at the front desk was sweet and kept asking for a… the manager lacked people skills. It seems they didn’t want to clean it anymore.
Amazing room. Didnt have sheets for pullout sofa. Breakfast and formal food need to be stocked up better.
Everything was great very nice place to stay will stay there again! The lil blonde at the front desk was a sweetheart and was very helpful!!
The property is older with dated facilities and needs to be updated. The staff was very helpful. Food was plentiful and actually had several kinds of fresh fruit. Signage to the property was almost impossible to see from any street. Lots of cigarettes littered the front entry. Smoking area was across from the front door. Will not stay here again
Great Stay
This hotel was super clean. It was the most quiet hotel I’ve stayed in. Great amenities and a good breakfast with plenty of options. We will make this our go-to when in the area again!